HT201210 why is my phone not turning on or anything it is sitting on a blank white screen and i have restored it and it is still doing the samething
i was on my phone on facebook and then my phone went all black and wouldnt let me turn it back on, and then i plugged it into the laptop and it told me i had to restore and i did , now my phone is staying as a white screen and wont let me do anything on it, why is this?
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the issue continues, take the device to Apple for evaluation and possible replacement.
Similar Messages
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Why can't I see my messages? Everytime I press the messages app, it's a blank white screen, and then it exits.
READ the article from which the question was posted and follow the troubleshooting steps provided.
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I am trying to get into my Game Center app but every time I tap on the app it opens too a blank white screen. I have tried several times to reset my phone but I get the same result.
Hello there Sweebs44,
It sounds like you are tapping the Game Center app to open it, but the screen is blank. I recommend signing out of your account:
Go to Settings > Game Center, where you can:
Sign out (tap your Apple ID)
From: iPhone User Guide
http://help.apple.com/iphone/7/#/iph6c493cac
Then close all the running apps:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone sign back into your account and try again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
Take care,
Sterling -
I tried to download an upgrade that was recommended by APPLE, the upgrade stopped halfway through and the iPod Touch was turned off, now the iPod Touch has a BLANK WHITE SCREEN and is UNRESPONSIVE to the COMPUTER
I wonder if anyone can help
Thank you
BrizeyTry:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I am Hamza of Iraq as possible understand me, bought the iPhone from the owner of the device user and I do not know him and have worked formate device to show white screen and please me to activate the device via email and password Please help me I am po
You need the Apple ID and password that was originally used to set up the device. Ask the seller to give it to you. If the seller is unable or unwilling to provide the information, the Phone is probably stolen. There is nothing you can do.
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my ipod touch 4th gen froze! only blank white screen and doesn't respond when turned off or connected to my laptop!
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again. -
My daughters iPod wont turn off and has a blank white screen. i tried to restore it to the original state and it is still the same. is this fixable? thank you for your help
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod 4th gen went onto a blank white screen and turned off. what should i do?
My iPod 4th gen was dead so I charged it, the apple sign appeared and stayed on the screen for about 10 minutes then went onto a blank white screen and turned off. Now I can't charge it and it has already happened multiple times. what should I do? I also don't know which iOS operating system it is, does that matter?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Hi guys i have an macbook 13 late 2007 and does not work when i start it up all u can see is blank white screen and after that its keep bepping high peech tone 3 times i was thinking the hard drive but im not too sure please guys help.
Try to reset the PRAM first then go from there.
http://support.apple.com/kb/HT1379 -
Turn my macbook on all it gives me is a blank white screen and stays like that
turn my macbook on all it gives me is a blank white screen and stays like that
Try booting to the Startup Manager and select your system drive.
Startup Manager: How to select a startup volume
http://support.apple.com/kb/HT1310
Then see
http://support.apple.com/kb/TS2570
https://discussions.apple.com/docs/DOC-5282 -
I have a Macbook Air 13.3" 2012 model. For a couple of days my Macbook does not shuts down. It just stops at a blank white screen with the cursor still hovering around it. I have to shut it down forcefully every time using the power button.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
i have had my ipod touch 4th gen for 6montha i had to take my first one in becuz of the headphone jack broke off now they handed me a brand new ipod so its still under warrentie but it will shut off on its own with a full charge and home button keeps not responding and got a white screen two days ago i was listeningto aome music earlyer today and the volume rockers would not work im wondering if i should bring it in
Try this to get it working
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
If you get it working, then restore to factory settings/new iPod. If you still have the problem then time for the Genius Bar. -
All my music is from legal sources (albums owned by me, others from iTunes), but the Burn Disc command does not appear in the File menu, and nothing I do helps. I downloaded a new version of iTunes, but it still loks the same and may just be the same. But the problem started long before I did that.
Meqmac wrote:
This did nothing. Where do I click on the playlist? As far as I have experienced, the playlist is a list of songs with ticks against them on the left. I can use the control key, but where do I point my cursor to select the playlist?
You don't even need to show the general Sidebar as suggested by others.
Select Playlists in the top buttons:
then control-click on the playlist you wish to burn in left column, e.g.:
Regards. -
Title. Do I need to take this in to apple?
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
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I have downloaded Yosemite from the App store and I attempted to upgrade from OS X 10.9.5. It is stuck on a white screen with a moveable mouse pointer but that is it. I can't get Command + L to work, so I can see any progress that is being made and I have tried to force boot it twice. Each time I force boot the machine I get a progress bar that goes about half way across and then just a blank white screen. I have read on some blogs that patience is the best procedure for this freeze but I have been waiting for almost 36 hours now and nothing is happening. One thing I want to mention is I have VMWare installed with a virtual machine of 300gigs, could this be the cause of the hangup? My 27inch IMAC is about 3 or 4 years old with a terabyte hard drive and 32gigs of ram. I have unplugged everything from the back except the network cable. Is about 36 hours reasonable for an upgrade? Is there a way to cut my losses and revert back to OS X 10.9.5?
When you start your notebook press F8 to enter Advanced boot options.
Is Repair my computer option available?
If yes choose it and press ENTER. Follow the menu on the screen and when you will see System recovery options try to use System Restore option.
Do you have some important data saved on your notebook?
If not install OS again using HDD recovery option and after 2 hours you will have clean preinstalled OS and everything will be OK again.
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