HT201263 I have had a new I phone 5s and am trying to update from i cloud but new phone is telling me it needs an update to ios 7.1.1. How do you do this,

My phone saying 'no icloud backups are compatible with the version (ios 7.0.6) on this phone. But doesnt explain how to get the new update.
Hoped/expectyed it would update automatically but sadly not

It sounds like the iPhone setup is asking if you'd like to restore from an iCloud backup, and the Apple ID being used does not contain any backups which are compaible.
If you tap "Back" on the top left, choose to "Set up as new phone" and then attempt to update. Once the update is completed you might be able to restore from a backup if you have one.
If your iOS backup is from an updated/later version than what the iPhone is on, this may cause problems.

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I just bought a nano and am trying to sync to itune on my mac. It tells me I need the latest version of itune. when I try to donwload this it tells me I need a new OS. I have updated both and my nano still will not sync. Any suggestions?

I just bought a nano and am trying to sync to itune on my mac. It tells me I need the latest version of itune. When I try to download this it tells me I need a new OS. I have updated both and my nano still will not sync. Any suggestions?

Numbers documents from iOS need Numbers 3.2 on a Mac to open. And Numbers 3.2 requires Mavericks. If you are using Mavericks you can get Numbers 3.2 from the Mac App Store. It will be free IF you have Numbers 2 (iWork '09) installed. Otherwise you must buy it.
Your other option is to send the Numbers file as an Excel file via e-mail to yourself to open with an earlier version of Numbers.

Wifi doesnt work on iphone 4s after updating to ios 8.02. How do i fix this?

The wifi doesn't work on my iphone 4s after updating to ios 8.02. How do i fix this?

Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data by resetting.
If this did not work, and to rule out a software issue, setting it up as new device would be the next step:
iOS: How to back up your data and set up your device as a new device
If still no luck, this might be a hardware problem and the phone has to be checked by an Authorized Apple Service Provider or Apple:
iPhone - Contact Support - Apple Support

Im Using iPhone 4 factory Unlocked device iOS 7, but device was feels slow, so i want to restore to iOS 6.1.3. how can i do this? please help me anyone itz urgent.

Im Using iPhone 4 factory Unlocked device iOS 7, but device was feels slow, so i want to restore to iOS 6.1.3. how can i do this? please help me anyone itz urgent.

As has always been the case, you cannot go back.
Sorry

Er so i bougi bought something from game the game is Deer huntht some golds and app store took money from my visa but i didn't find any golds that i bought ! please any help or how can i use the gold or restore the money? thank you

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If you've been charged but not received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

I've just downloaded itunes on a new computer, and I'm downloading music from the cloud, but it seems to stick on certain songs and won't download them at all, stopping at a certain point. How do I get round this?

Hi all,
I've just downloaded itunes onto a new computer, and I'm currently downloading previously owned music from the cloud. However, it keeps sticking on various songs - it will get part of the way through and just stop, this seems to happen to about 1 in 10 songs. How do I get round this?
Also, once I've finished dowloading from the cloud, how do I get my library to display only the songs I've downloaded, and not all the other ones that I don't want anymore?
Cheers, Alex

On the new laptop, launch iTunes. From the menu bar click Store / Authorize This Computer.
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer

HT2534 I don't have a credit card and would like to update facilities on my iPAD. How can I do this without a credit card?

I don't have a credit card and would like to make updates on my iPAD. How can one manage this without a credit card?

You use a debit card just like you use a credit card in iTunes. You have to enter the card number, security code and billing address as you would with a credit card when you set up the ID. You can make changes to your payment method in your account at any time.
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If you do have a debit card, you may just be better off entering that card information into your account and use that now. You don't need to even use the debit card if you can purchase iTunes gift cards and redeem those. I use iTunes gift cards exclusively now instead of using my credit card.

After having to reinstall my drive with applications I get a message with Premiere Pro CS5 that it can't find any "capable video play modules" and asks me to "update" my "video display modules". How do I do this? I am using a mid-2010 iMac 27" with 10.7.3

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Premiere is an Adobe application and is supported in their forums.
Good luck.
x

I have an ipod touch 4th generation, 8gb. I tried to update to ios 6.0.1, but it reset my ipod to factory settings instead. How do I get everything back? Help please!

Hi! Today I tried to update my ipod touch 4th generation to ios 6.0.1. But the final result was my ipod being reset to factory settings. I don't know what happened. Does it mean I lost everything on my ipod? How do I get everything back? I had backed up my ipod on my computer before updating. Will that help? I don't know what to do now. I'm not very good with anything electronic, so now I'm afraid to touch anything in case I make it worse...

The backup that iTunes makes does not include synced media like apps and music. Se the following for what it does contain.
iTunes: About iOS backups
http://support.apple.com/kb/HT4946You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I am trying to update my iPaD TO iOS 7 from 5.1 but it says its up to date even after i followed the instructions online. How do i fix this?

I have been trying for a few days to update my ipad. It is running 5.1.1 and am trying to get to 7. I followed the instructions online but still says 5.1.1 is up to date.

You have to have the correct generation of iPad or have the iPad Mini to be able to download the current operating system. Considering the number of glitches that are appearing I would go ahead and be thankful you're back there.

I have an Iphone 4 throught Att. I am trying to update to ios 5. I have tried everything but it stalls at the backing up iphone step. I have removed all videos and pictures, deleted all apps, deleted all previous backups. Any help?

I have let it sit for 24 hours and it still did not help. Does anyone have any help?

Reset your iPhone... press the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
Restart your computer
Try another USB port (don't use a hub)
Reinstall iTunes
Take it in to Apple and let them update it to iOS5. If the problem is with the phone, maybe they'll replace it.

I have a new Mac air when i put all my info it started a new Itunes acct for me I need to get my pictures off my iPhone, how can I do this? thank you

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Just got an iPad. Have had an iPhone. Phone was set up with an email address that is not good anymore, how do I charge the email address on account?

So my apple ID is my old email and I need to change it to my new email. I longer have access to the old email account.
I want to set up an iCloud and it wants to send confirmation to my email.
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Fastest solution is to unfortunately create a new apple ID. If you create one directly off your iPad you'll be able to create an apple ID with an apple account ( [email protected] ), maximizing iCloud's potential devices
Otherwise going in the support section of the apple website you can send an email to apple support to escalate an investigation and help you retrieve your information but they may take more than 24 hours

I have OS X 10.5.8 and I want to update my software to Mountain Lion, how do I do this?

Hi,
I have OS X 10.5.8 and I would like to update my software to the Mountain Lion. How do I download the Snow Leopard to download the Mountain Lion? Because I am behind on updates my computer is working slowly and is behind on other software updates.
Thanks for your help.

You either use Time Machine or a program such as the Disk Utility, Carbon Copy Cloner, or SuperDuper to clone the existing system to an external drive.
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I have an iphone 4 and am trying to update to ios 5 but takes forever!

I am trying for the nth time now. After 2 hours and a bit it has only completed less than 10% of back. I have updated itunes and don't have much on my phone. Is this normal?
I WOULD REALLY APPRECIATE THE HELP!

10% of backup.
This sounds like you may have alot of data or photos in your camera roll.
You could manually copy these out using windows explorer on a PC, or import and remove them from the iphone with iPhoto on a mac.
Once you have done that it should decrease the amount of time for a backup to be made.
Also check your using a usb 2 usb port otherwise it will be much slower than usual.

HT201263 I have had a new I phone 5s and am trying to update from i cloud but new phone is telling me it needs an update to ios 7.1.1. How do you do this,

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