HT201272 For some reason tune purchases have vanished from my computer and ipod, i checked my purchases and it thinks they are on the computer and won't let me redownload them. What do I do?

So i puty my Ipod in to charge a few weeks back and then the next time I went to use it I found a bunch of songs missig so I plugged it back in and found Itunes still listed but when I click on them it says it can't find them. I brought up my purchases on Itunes and it says they are on my computer and downloaded, won't let me re-download. How do I fix it? I really don't want to have to buy them all again or something. And why is this whiole thing so slow?

Also consider using vlc as the player which can handle a wide range of video formats as well.

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TS1702 Hi, I downloaded some Apps and they all appear on my iphone screen saying waiting but will not fully download. On my account they are showing as downloaded so won't let me download them again. Any suggestions?

Hi, I downloaded some Apps and they all appear on my iphone screen saying waiting but will not fully download. On my account they are showing as downloaded so won't let me download them again. Any suggestions?

Hello Funkylildiva,
Thank you for contacting Apple Support Communities.
The following article addresses downloading past purchases.
Download past purchases
http://support.apple.com/kb/HT2519
If, after going through this article, you are still having problems, there are links to report a problem or contact iTunes Store suppport at the bottom.
Regards,
Jeff D.

Hey, for some reason i turned on my macbook pro 2012 and it says i have no internet access. I then found out that it also says that my self assigned ip address will not connect to the internet. How is this and how can i fix it?

hey, for some reason i turned on my macbook pro 2012 and it says i have no internet access. I then found out that it also says that my self assigned ip address will not connect to the internet. How is this and how can i fix it?

Reset your modem.

So here's my problem. I just used the "reset all settings" option, and accidentaly restored an old backup. It deleted all my photos and contacts, but for some reason I still have all the apps from after the backup date, is there a way to get it all back?

So here's my problem. I just used the "reset all settings" option, and accidentaly restored an old backup. It deleted all my photos and contacts, but for some reason I still have all the apps from after the backup date,and it also kept the notes from after the backup. The "reset all settings" option clearly says no loss of data or media, so I don't understand why some stuff got deleted. My question is, is there a way to get it back?

If you still can find a recent backup listed in iTunes/Edit/Preferences/Devices, use this one to restore from.
If there are no recent backups listed, your data is gone. Only if you included the iTunes backup folder into your computer backup routine, you could be able to restore this folder and find one of your latest backups listed again.
iTunes: About iOS backups

I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST M

I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST ME.

Prepaid accounts don't have Account Owners/Managers, they just have Account Members (and prepaid accounts have less options regarding changes via their My Verizon account as a result).

For some reason, iOS 7 has decided to download on my iPod Touch through WiFi. I didn't request it, nothing is set to automatically update in the Touch settings, or iTunes. It seemed to start downloading when I synced the Touch. I've disconnected the Touc

For some reason, iOS 6 has decided to download on my iPod Touch through WiFi. I didn't request it, nothing is set to automatically update in the Touch settings, or iTunes. It seemed to start downloading when I synced the Touch. I've disconnected the Touch from WiFi temporarily. How can I cancel the download, or will there be an option when it's done downloading to cancel the install?
Thanks for any help...

You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer.

For some reason I cannot import music from my hard drive to my iTunes library

For some reason I cannot import music from my hard drive to my iTunes library, could you please help?

See Repair security permissions for iTunes for Windows.
Apply to the folder that you're failing to import from.
tt2

HT5517 I want to photo stream pix from my iMac to apple tv. When I try to enter the iCloud account name and password, the systems tells me that terms of service have changed and won't let me proceed. What's that about.

I want to photo stream pix from my iMac to apple tv. When I try to enter the iCloud account name and password, the systems tells me that terms of service have changed and won't let me proceed. What's that about?

You need to reset the password for the "old" account, and then use that to turn off iCloud. Then you will be able to sign in with your new ID.
You can reset your password at iForgot.apple.com.
If you don't know the answers to the security questions, you will need to start there.
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

HT203167 lost some music and cannot find it on my computer. tried to repurchase from itunes store and won't let me stating that it was previously purchased, yet doesn't give an option to redownload. help anyone?

lost some music and cannot find it on my computer. tried to repurchase from itunes store and won't let me stating that it was previously purchased, yet doesn't give an option to redownload. help anyone?

AlexCarey, I've been having issues purchasing recently and place a number of calls to the support team. On Oct. 5th, and on my own decision, I went into my itunes profile and re-entered my credit card expiration date and security code. (Notice, it is not displayed for safety measures.) Today, I received an email from Apple support verifying if I made changes made to my account. For the heck of it, I logged back into itunes; click "Buy". It's working again after three days of failure. However, diagnosis still displays "Secure link to itunes store failed". Very confusing state of affairs, lately. See my post on "Itunes dilemma"

Pages cycles through documents and won't open any of them - what do I do?

Pages cycles through documents and won't open any of them - what do I do?

Thanks for replying -
my operating system is OS X Lion 10.7.5
Pages version 4.3
What I mean by 'cycles through documents" is that when I attempt to either open a document or just open the application - it looks like the application begins to start - I see the first page of a bunch of documents very quickly going from left to right on my screen but then I see a bar in the middle of the screen (I'm not sure what its called but its the one that tells you to wait while the computer does something) - and then it just stays there, never opening the documents.
My version of pages has always had the "cycling" effect at the beginning but it always ended quickly and I could begin working on my documents - now.... I can't begin working on anything and the only option I have is to force quit.
Thanks for any advice you can give me!

I have downloaded music on my iPhone but when I go onto iTunes to update my iPod its not in my library and won't let me redownload. Any suggestions?

I have downloaded music on my iPhone but when I go onto iTunes to update my iPod its not in my library and won't let me redownload. Any suggestions?

Skippy2121 wrote:
I have downloaded music on my iPhone but when I go onto iTunes to update my iPod its not in my library
Sync your iPhone to iTunes to copy the iTunes purchases to the computer.
Or iTunes prefs > Store.
Tick Show iTunes in the Cloud purchases then click the Cloud icon after the song names to download them.

My iPhone 5s has deleted all of my apps and won't let me download them again, what do I do?

My iPhone 5s ran completely out of charge, then when I charged it again i noticed that all of my apps had been deleted.. I thought that I would be able to re download them however it has deleted them and won't let me open them at all.. What should I do?

Launch the App Store. Tap on Updates. Tap Purchased. Tap "Not on this phone."

My phone downloaded photos from my computer and won't let me delete them. What can I do to get rid of the photos but not erase everything else?

My phone downloaded photos from my computer and won't let me delete them. How do I rid of the photos without wiping my phone?

Hi the beholder,
If you used your computer to sync the photos to your iPhone, that is how you will remove them as well. Click on the article for complete details. I've highlighted the key information here for you.
Sync photos to your iPhone, iPad, and iPod touch in iTunes - Apple Support
https://support.apple.com/en-us/HT201313
Delete synced photos
In iTunes, locate and click on your device.
Click Photos.
Choose "Selected albums" and deselect the albums or collections you want to delete.
To delete all synced photos, deselect "Sync Photos from" and, when asked, click "Remove photos."
Click Apply.
Learn how to delete photos and video synced from iTunes when you can't access the originals.
Have a great day!
- Judy

I tried down loading mozilla firefox to use as a web browser. It was downloaded 100% then when prompted to "run" the error message comes up with a red cross and the message'This file is corrupted" and won't let me proceed. What do I do now?

I tried down loading mozilla firefox to use as a web browser. It was downloaded 100% then when prompted to "run" An error message comes up with a red cross and the message'This file is corrupted" and won't let me proceed. What do I do now?

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.<br />
You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
See http://kb.mozillazine.org/Unable_to_save_or_download_files

I can't open my mail and every time i try to shut down my computer mail won't let me shut down. what do i do?

I can't open my mail and every time i try to shut down my computer mail won't let me shut down. what do i do?

Welcome to Apple Support Communities
Go to  > Force Quit or press Alt, Command and Esc keys, select Mail and force quit it. Finally, turn off your Mac.

HT201272 For some reason tune purchases have vanished from my computer and ipod, i checked my purchases and it thinks they are on the computer and won't let me redownload them. What do I do?

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