HT201272 Keep getting error #499 when trying to download a song from an album I purchased that failed to download. Error message appears when trying to download from iTunes and the cloud. Re-starting the computer did not help.

I downloaded an album I purhcased a few days ago but one of the album's songs did not download. I received an error message, #499, for which I can get no explanation or interpretation of what error #499 even is (other than generic terms). All my efforts to re-start the download have failed. I've tried several times to download the file to no avail, tried the cloud service to no avail, and re-started the computer to no avail.
My main intention is to, of course, get the download completed. My secondary intention is to, hopefully, bring to the attention of Apple - iTunes staff, the grossly inadequate, dare I say cryptic, error message descriptions iTunes displays.
I can provide the purchase receipt number if it is required.

Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

Similar Messages

After updating my ipad to ios5 it got stuck on the conect to itunes and the computer does not recognize it. what do i do?

after updating my ipad 2 to ios5 it got stuck on the conect to itunes and the computer does not recognize it. what do i do?

You cannot update an iPad 2 to iOS 5 at this time, only iOS 6.1.

My phone will not update to ios 5. itunes is 10.5 and it gives me the error message saying internet connection timed out. I know the internet did not go out and I would really like to update it. Any help?

Any help is appreciated

first if you are on a windows computer, turn off any security software, including windows firewall in your computers control panel then if that doesnt work
try another usb port on teh computer (if on a desktop plug it into the back of the tower)
try connecting the internet directly to the computer if using wifi
last but not least if none of that works delete itunes and all the other programs that come with the install
http://support.apple.com/kb/HT1923 has a list of programs to uninstall, it also has a link to the steps f you are on windows XP if youre on a mac thats snow leopard or lion through itunes into the trash and empty trash andit will delete

Trying to update iPhone from 4.3.1 to 4.3.3 on my iMAc but keep getting error message saying, "Network Connections Timing Out". What is the problem?

iPhone update to 4.3.3 failed and gave me the error message, " update failed due to network connections timing out". I am using a cable modem with ethernet. iPhone is a 4G currently running 4.3.1. What is the solution?

i believe it is a result of a weak connection. maybe try it at someone else's place?

I keep getting error message about failure of generating, delete plug ins and reinstall.

What is supposed to be generating? I did delete a plug in on Textured paper, but I still get the error message. or the message suggests reinstalling Photoshop. How do I do that?

Did you make sure that your firewall or other security software isn't blocking the plugin-container process?
See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

After buying and downloading videos from itunes, how can I burn them to a DVD that will play in a standard DVD player? I have tried burning the playlist from itunes, and the disc would not play in anything I put it into.

Out of excitement, I bought both seasons of the tv show "Sym Bionic Titan" from the itunes store, since I can't find it anywhere else, in hopes of being able to burn them to dvds and watch them. When I burned the disc from itunes, it would not play in any player I put it in. Not my dvd player, not my ps3, nothing. So the only place I can watch the show is on my computer, which is definitely not what I had in mind when I purchased it. Is there a way to burn the videos to a dvd that will play in a dvd player?

Unfortunately, the recording & movie industry does not respect the rights of the people who make them money, and thus you can only use the paid-for content in ways they see fit. Even if I lived in a bunker where no one else could possibly see the movie I paid for, therefor I'm not 'sharing it illegally', I would still not be allowed in a blue moon to copy that movie to DVD for TV viewing. Someone will tell you to get an AppleTV. How about Apple give us one for free? Until this changes, people wanting to use their content in multiple locations will continue to download music & movies via torrents, legally or illegally.

HT1222 my Iphone 4 said an update was available ios7 spent the time to download it. restarted and the phone did not update still on ios6. Question is why?

My iphone 4 had the ios7 upgrade listed avaiable, after spending the time to download 7 the phone restarted and continued to run on 6.1.3, no upgrade. My question is why??

Generally that is a sign that the iPhone had previously been jailbroken
or hacked to work with other than the original wireless provider. The update
has relocked the iPhone to the original wireless provider. You must
contact them to see if they provide unlocking and if you qualify.
If you can get that far, what does it say when you look at
Settings=>General=>About=>Carrier?

I download songs from itunes and the I accidently pressed the icloud back up button and now the songs I bought won't work. How do I fix this?

idek

Did you go to Settings>iCloud>Storage and Backup and then tap the Backup Button?
What is the status of the songs on the iPod? Is there an icon by them? Are the grayed out?

Keep getting error message itunes wont sync with iphone...help anyone

keep getting error message...iphone wont sync with itunes..help anyone

keep getting error message
What does the message say? (Precise text, please.)

I keep getting error message"

i keep getting error message " selected items can’t be edited in iPhoto" . the video is from my iPhone and have edited others but this one has me stumped. it will let me add music and a text tile , but i want the advanced edit. any ideas? thanks

There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.

Downloaded songs frome itunes and internet went down and they will not play and it also caused other songs not to but most will what do i need to do wiyhout erasing everything

downloaded songs from itunes and the internet went down and they will not play and also caused other songs already downloaded not to play what can i do

You can try a couple of different things. First - restart the iPod and see if the songs will play.
Restart the iPod by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If that doesn't help - delete the songs and then download them again. You can download purchased music again at no charge as long as you use the same Apple ID that you bought them with originally and as long as you live in one of these countries.
Previously purchased music is only available through iTunes in the Cloud in Argentina, Australia, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Dominican Republic, Ecuador, El Salvador, France, Germany, Guatemala, Honduras, Ireland, Luxembourg, Malta, Mexico, New Zealand, Nicaragua, Panama, Paraguay, Peru, Slovakia, Spain, Switzerland, the United Kingdom, United States, and Venezuela.
If you are running iOS 5 on the iPod - You can delete songs by swiping across the song in list view to bring up a red delete button. Tap the button to delete the songs. Download the songs again in the purchased tab in iTunes.
Downloading Past Purchases

Im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I am using windows XP 32 bit, all the other computers in my house downloaded just fine, no problems, however this is the computer my iphone is set up to, ive tried doing a virus scan, windows update, downloading other things, updating everything possible, everything works fine, its just itunes that wont download, anyone have any other ideas?

Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that.

I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?

I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?

HI there,
I would recommend taking a look at the troubleshooting steps found in the artilce below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W

Keep getting error message when trying to sign in to make a Genius Bar Reservation

Keep getting error message when trying to sign in to make a Genius Bar Reservation

Make the reservation by phone.

I'm trying to load video file into CS6 I keep getting error message: 'Could not complete you request because the DynamicLink Media Server is not available.' No Idea what to do next. Help please.

I'm using CS6 Extended. My OS is "Windows 7 home premium.
Can no longer load video files into CS6 for edited I keep getting error message:
'Could not complete your request because the DynamicLink Media Server is not available.'
Don't know what this means. Until just now I was able to load videos without any problems. Now I'm getting this message. Any thoughts?

Hi Mylenium,
upfront:
I hope I won't be marked as spam now, since I am posting on a few relevant discussions now to this topic.
However, I really would like to ask the people who have experienced this problem to see if they were able to solve it.
Now the real deal:
I posted a question in this discussionDynamicLink Media Server won't let me import video for video frames to layers anymore.
The linked discussion is a lot younger, which is why I posted there first.
I also put in information on the steps that I have tried and my computer specifications.
I am experiencing this problem for a while now and hope you and jones1351may be able to help out.

HT201272 Keep getting error #499 when trying to download a song from an album I purchased that failed to download. Error message appears when trying to download from iTunes and the cloud. Re-starting the computer did not help.

Similar Messages

Maybe you are looking for