HT201303 I said i forgot the answer for first time purchasing on my new iphone5. Why apple have to make it to be difficult.  Why you dont help me?  I find out that why people move to use android.

Forgot security answer for 1st time purchase on new iphone5

Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.
People complain about the security features.  They used to complain that it was too easy to hack their accounts.  You can never satisfy some people.

Similar Messages

  • HT201303 i forgot the answer of my security question as opposed i sent to apple for get back the answer . but the apple didn't answer me so what an i do ?

    i forgot the answer of my security question as opposed i sent to apple for get back the answer . but the apple didn't answer me so pleas help me >?

    Hello there, Faisal-almutairi.
    The following Knowledge Base article has the information you need for what to do in your situation:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Specifically:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • HT1689 I forgot the answers for the questions that system answered me to confirm my purchase. It asking me because it's the first time that I'm purchasing using my IPad. Somebody could Help me?

    I forgot the answers for the questions that system answered me to confirm my purchase. It asking me because it's the first time that I'm purchasing using my IPad. Somebody could Help me?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT201303 forgot the answer for security question

    Hi,
    I forgot the answer for my security question..
    How do I reset it? or find it?
    Thanks

    You have to call Apple. if you can verify that you are the account owner, they will help you to reset your sequrity questions.

  • HT5312 I forgot the answers for security questions, therefore my Apple account has been locked. I contacted AplleCare in Japan by phone, but number busy!!! Please help me. I think that ID and Password only, no need anything as a security questions!

    I forgot the answer for security questions, I don't know how to recover my account.
    Please help me. Thank you.

    Also my computer wont let me get on icloud.

  • HT201303 I forgot the answer for my security question ?

    I forgot the answer for my security question ?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102836)

  • HT5312 i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my accou

    i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my account?

    Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
    As to whether you can work with Apple via email on this issue I can't say for sure, but you can contact them via this web page:
    http://www.apple.com/support/appleid/contact/
    and see if they can help. It's mostly going to be an issue of you being able to prove to them that you are the account owner.
    Regards.

  • HT5312 I forgot the answers for my security questions, now I can't get into my AppleID. All because my rescue email address has been deactivated due to inactivity. Now what?

    Here is some bad luck.
    I forgot the answers for my security questions. I want to buy an app in the app store but Apple keeps asking me these questions I can't remember the answers to. All because my rescue email address has been deactivated due to inactivity. Now what?
    I tried to create my old email address again, but funny enough it told me that specific email address was already taken....

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100112)

  • HT5699 I forgot the answers for security questions, how can I reset them and get the access back to the iTunes store?

    Need help to get access to iTunes store. I bought an iTunes card bor buying on iTunes store.
    I forgot the answers for security questions, how can I reset them and get the access back to the iTunes store?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 I forgot the answers for the security questions and I want send the answers for my email

    I  forgot the answers for the security questions and I want send the answers for my email

    Contact iTunes Support:
    Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'Apple ID Account Security' and fill in that you'd like your security   
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
    Cheers,
    GB

  • I forgot the answers for the security questions

    I forgot the answers for the security questions

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (89033)

  • I forgot the answers for the security questions and when I try to change them (My Apple ID - Manage your account - Password and Security) I'm asked to answer the exact questions I'm Trying to change because I don't remember the answers. How can I do it?

    I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?

    Can't you try the email option instead?

  • HT2589 I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?

    I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT1725 I forgot the answers for my security questions. How can I have it back?

    I forgot the answers for my security questions. How can I have it back?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106187)

  • HT201363 I forgot the answers for my security questions , how can I get them back ?

    I forgot the answers for my security questions , how can I get them back ?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106187)

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