HT201364 I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"
I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"
I nee an easy way to resolve this with Apple.
why is it this problematic to resolve?! obviously there's a valid installer image for our macs, why can we not have access to it to use on our laptops?
I do not understand, nor accept the explanation given before - about it being a newer model... it doesn't make sense... how does that translate to "no download available".
also, if it was a valid point - we would have had that download with the release of 10.9.1 - which we don't.
Similar Messages
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"We could not complete your purchase. Mountain Lion is not compatible with this computer"
Which is odd, because 1) I'm already running it, after upgrading from 10.8.1 and simply want to redownload the installer again, and 2) this computer is a MB Pro Retina (late 2012). I would think it's late enough.
Greetings - joining this thread a bit late but running into the same issue. Here is my system data -- this is baffling as it appears that my Macbook Pro *does* meet the minimum system requirements for upgrade to Mountain Lion. I'm running 10.6.8 now. Any advice?
Model Name: MacBook Pro
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP22.00A5.B07
SMC Version (system): 1.12f5
Sudden Motion Sensor:
State: Enabled -
At first my pages was working fine after I installed it, but just recently it won't let me print, save or export my documents. I went back to the aaplication store and it shows that pages has been installed. I have no idea what to do next.
You need to totally delete the demo version files then reinstall your registered version.
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=105&mforum=iworktips ntrick
Peter -
I have snow leopard installed as an OS. When trying to reboot a MacBook Pro I am getting stuck on grey screen with apple logo and rotating symbol. What can I do?
Maybe this might help.
http://support.apple.com/kb/TS2570 -
When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?
Mama --
Which Mac??????
iMac, MacBook Pro, Mini,, what?
Go up to the Apple icon on the upper left hand corner of your screen (menu bar).
Click that, and then "More Info". and then "More Info" again.
What does it say? Here's what mine says: -
could not install mountain lion We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I'm running the latest update 10.6.8. Any help to overcome this issue will be great
rarramirez wrote:
Any help to overcome this issue will be great
There is nothing to overcome, your mac is too old to run Mountain Lion. For an iMac it must be a (Mid 2007 or newer) http://www.apple.com/osx/specs/ -
We could not complete your purchase - This version of Mac OS X 10.7 cannot be installed on this computer. I don't know where is problem. On my iMac was install without problem but on my second computer mac mini I cannot install. I have intel core 2 duo 2GB RAM and Snow Leopard. Please advise me where is problem. Thank's Lukas
I know everything look good
General requirements
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Some features require an Apple ID; terms apply.
Some features require a compatible Internet service provider; fees may apply.
,restart doen't work,may reinstall SL but no sure abou it -
Ap store says "we could not complete your purchase. OS X Mountain Lion is not compatible with this computer". I'm running 10.6.8 duel core intel with 15gb of memory. Any ideas on why I can't download?
Thanks.If the OP has this much RAM in their iMac, certain this Mac can run Mountain Lion.
The reason it might not be installing is that 15 GBs of RAM.
Your iMac should have (4) equal sized, 4 GB sticks of RAM for a total of 16 GBs.l
If your iMac is only reporting that there is only 15 GBs of RAM, you have a RAM stick that is either not seated in its slot properly or is defective/going bad.
This maybe the reason that it won't download it.
Also could be you are running out of free space on your HD.
You need, at least 15-20 % or greater free space left on your HD. -
Upgraded to 10.7.5 but still says it can't be installed on this computer
My computer was a 10.6.8 (sorry if whatever terminology I'm using isn't correct, I've been trying to learn as I go), but this error kept coming up that said Mavericks can't be installed on this computer. I read somewhere that in this particular version I have, (2,2) I don't know what significance that is, I can't get Mavericks with that and the only other upgrade I can get is Lion. So I figured if I got Lion, then I could get Mavericks, right? I guess not. Whenever I click the install button it still says, "OS X Mavericks cannot be installed on this computer."
Can someone please explain why this is or what I can do, if anything?
Thanks (:Try "Pacifist"!
Pacifist is an application for Mac OS X that opens up .pkg installer packages, .dmg disk images, .zip, .tar, .tar.gz, .tar.bz2, .pax, and .xar archives, and more, and lets you install individual files out of them. This is useful if you need to install just one file out of a package instead of the entire package -
when ever i'm tring to install an app from the app store i'm getting the following error.
"We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed".
someone plz help me to overcome this.Installing the appropriate combo update may help...
If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
For 10.6 Snow Leopard > Mac OS X 10.6.8 Update Combo
Then restart your Mac. Try the App Store.
If that doesn't help, try the following..
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion.
You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall -
hi,when ı work on photoshop suddenly my computer restart but i have saved my project before restart.and when ı want to open my psd , photoshop alert me with this messagge ;Could not complete your request because the file is not compatible this version of photoshop ..ı tried all versions but cold not open again.there was a very ımportant work for two days.can you help me please?
tworules wrote:
…photoshop need a recovery or auto save system.
tworules,
You haven't mentioned the exact version of Photoshop you are running. As the always helpful and knowledgeable JJMack told you, new versions of Photoshop do have auto save and recovery when enabled in your Photoshop Preferences.
However, no auto recovery and/or autosave is a match for a defective machine. As suggested by Mr. Cox, you should do a thorough inspection of all your hardware ASAP. -
I'm currently running 10.6.8 and would like to upgrade to mountain lion but all i keep getting is the following: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. help
ERA AND MCM wrote:
We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.
it means exactly that, you mac is not compatible to run ML. http://support.apple.com/kb/SP654 -
Why do I get this messge when I try to download Mtn Lion? "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I am currently running Lion and have updated all Apps and Software. I have version 10.7.5.
Hi Mtn Mama,
Sounds like your Mac may not be compatible with OSX Mountain Lion. Here is a link with the list of compatible Macs:
http://www.apple.com/osx/specs/
GB -
I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?
Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
From here > Apple - Upgrade your Mac to OS X Mountain Lion. -
I keep getting the message We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I believe I have all the correct hardware requirements - initially I only had 1gig of Ram but I upgraded my MacBook to 2gig
Hardware Overview:
Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version (system): 1.13f3
Serial Number (system): 4H64461DWGM
Hardware UUID: 00000000-0000-1000-8000-0017F23304F7
Sudden Motion Sensor:
State: Enabled
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