HT201380 Yesterday this was automatically installed. Today I can't access a document in Pages. A prompt says I need a Pages update. But the next screen tests for updates and informs me everything is up to date. What's up?

Yesterday this was automatically installed. Today I can't access a document in Pages. A prompt says I need a Pages update. But the next screen tests for updates and informs me everything is up to date. What's up?

It's highly unlikely that the Pages update problem has anything to do with the ARD client update, since the client is not involved in any way with Software Update. I'd suggest asking for assistance with the update problem in the forum appropriate for your version of Mac OS X.
Regards.

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TS1473 My hp laptop boots but the monitori screen stays shut down and inoperable. There was no overheating, physical damage , or system issues. Video graphics card had errors

My hp laptop worked fine, I shut down, attempted normal boot process several days later and power boots but the monitori screen stays shut down and inoperable. There was no overheating, physical damage , or system issues. Video graphics card had errors

You would be better off posting this in an HP forum, this forum is for Apple products.

I need to change countries but the system won't allow because of an outstanding 7 cents credit balance. What do I need to do?

I need to change countries but the system won't allow because of an outstanding 7 cents credit balance. What do I need to do?

You can try contacting iTunes Support and ask them if they can remove the balance from your account so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My ipod is disabled and it says to connect it to itunes but, the computer with itunes got reset and lost everything and when i DL itunes again it wont coneect because it say i need to put the passcode in so it can connect but it wont let me putthe passcod

my ipod got disabled and it says to connect it to itunes but the computer i use got reset so it lost all the memory of itunes and i re downloaded it and it says it cant connect my ipod to itunes because i need to put the pass code in on the ipod but it wont let me because its disable some one help me out.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT204266 I'm trying to install updates but the auto screen prompting me to insert password won't let me change my apple ID which I recently changed. So the password isn't matching the new ID. How do I change the ID that automatically pops up?

How do I change the auto ID prompt when the window pops up for my password when I try to install App updates? I've changed my ID but the old ID is embedded in the password prompt and I can't work out where to change it. So I'm unable to install any of my App updates.

Did you go to Settings>Store>Apple ID? Tap the old ID and sign out. Sign in with your new ID. If you changed the name associated with the ID this should work If you created an entirely new ID, you have to use the old ID and password to update the apps since they will always be tied to that ID and password,

Install updates but leave "setup screen" there for new user

Ok, so I sold my Macbook Pro. I want to install OS X, update it, and then still have it open to the setup screen when the new buyer gets it.
I know this can be done, but don't know how. Can anyone help?

Hi there,
this thread should help.
http://discussions.apple.com/thread.jspa?threadID=531531&tstart=0
Follow macjacks post to reset it, once the updates have been done.
regards
Ric

HT201341 Ever since I tried to update or install Yosemite---I can not access my iPhoto! It is stuck saying that it is in use with another application or has become unreadable.

I can't access iPhoto after Yosemite install/upgrade on my Mac. Upgrade appears to be complete. There are no other applications that need to be updated. I've disconnected my external My Passport for fear of pictures being lost in there. I think Yosemite is the first operating system that I upgraded to?

Upgrade appears to be complete.
Do you mean, the iiPhoto application has been upgraded to iPhoto 9.6, or the iPhoto Library has already been upgraded to iPhoto 9.6 format?
I've disconnected my external My Passport for fear of pictures being lost in there.
Where is your iPhoto Library? On your My Passport or in the default location in your Pictures folder?
If the iPhoto library is on your external drive, then check the filesystem. iPhoto needs the iPhoto Library to be on a drive formatted MacOS Extended (Journaled). If the filesystem should be wrong, move your iPhoto Library to a drive with the correct filesystem.

I am trying to download iOS 7 as I need it to print pictures off of my phone. I have followed the directions; settings to general but the next step is software update and I do not have this under general. What do I do?

I am trying to download iOS to my iphone. Don't have software update showing after I tap general under settings. What do I do?

Hello kcmercier,
Welcome to the Apple Support Communities!
I understand that you are trying to update your iPhone but do not see Software Update as an option. The ability to update iOS over Wi-Fi was introduced in iOS 5; it sounds like the iPhone you are currently using may be on iOS 4 or earlier. You can update your iPhone; however, using iTunes on a computer. Please follow the instructions in the Update your device using iTunes section of the attached article to complete this process.
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
Have a great day,
Joe

I keep running the firefox update but the next time I click on my firefox icon it opens an older version and asks me to update. What is going on?

I downloaded and ran the update to Firefox. It said it was successful and then the welcome page etc. came up. However, after I had closed down and started up again the "old" version came up when I clicked on the Firefox icon with the usual comment that I have an old version and should update. I have tried this three times with the same result. I have a Compaq Presario 2200 laptop.
What am I doing wrong?

If you use the www.google.com/firefox site as home page that previous Firefox 3 versions use as the home page then you can ignore the message about not using the latest Firefox version on that page. 
Google no longer seems to maintain that page. 
The text about not running the latest Firefox version is in the code of the www.google.com/firefox site that previous Firefox 3 versions use as the home page and it looks that Google no longer maintains that page. 
Current Firefox 4+ versions no longer use that Google website as the home page, but use the build-in about:home page as the home page. 
Google assumes that you use an older Firefox version if you still visit that site and warns you that you use an older Firefox version and suggests to update. 
You can use another page as the home page like about:home or www.google.com or www.google.com/ig (iGoogle).

I'm trying to "open"-get to a site--Ichoose Firefox as application; the next screen is another appication and asks for a file name. What do I do? I never get any further.

I'm trying to get to "www.enoriver.org." A window appears asking me to choose an application--I choose Firefox. Then another window opens titled "Another Application" and asks for a file name at the botto0m of page. I choose Firefox from the list of files, paste it into the bar, hit "enter"--nothing happens. What do I do?

Hi Leo! If you can stop these down load managers, you will be my hero.
Dokie!!
PS I have tried my best to warn members here on the forum, but I haven't got a lot of support so far.
I have my figers crossed that the new team will get-er-done

Hi i was wonder if you all can't have a time sync Calender, like when you traveling it will display when is the next holiday an full moon, or any info about the place you going to

i would like to see apple invent a smart calander one that can time sync with the location you at, displaying when is the next holiday etc an also be alble to show when is thee next full mooon all so...

Sorry the site didn't suggest these articles, but from your description, I'd start here:
* [[Firefox can't load websites but other browsers can]]
* [[Configure firewalls so that Firefox can access the Internet]]
(If those are not linkified in email, come back to the thread for live links)

HELP!!! I can't get into my macbookpro I unticked something in user account and today iv gone to boot up and I'm getting grey screen asking for name and password and. My normal ones don't work? How can I gain access again?

Yesterday I was in user account settings trying to delete an extra user account that had appeared and I unticked something and today iv gone to boot up and iv got the grey screen asking for name and password and my normal ones sent working how do I get in agin? Any help would be appreciated thanks sam

Boot into your Recovery partition by holding down the Command and R keys on startup. Under the Utilities menu, open Terminal. When in Terminal type:
resetpassword
A small app will open that will allow you to reset the password for a given user (hopefully you still have an admin home directory?). Type in your new password - twice - and then reboot and use your new password.
Clinton

Just installing a few updates from the Mac App Store for mountain lion on my 2010 MacBook Pro, during this it made a noise and then the screen and keyboard went off, like it is off. What happened, is it off...or should I just wait it out?

Just installing a few updates from the Mac App Store for mountain lion on my 2010 MacBook Pro, during this it made a noise and then the screen and keyboard went off, like it is off. What happened, is it off...or should I just wait it out?

What kind of noise?
The only things I can think of that make noise are fans and disks. Fans usually will not cause the computer to shutdown as you describe. My guess is your disk drive died. I hope you made a backup prior to start the ungrade.
Allan

My Lightroom 5 says I have a new update, but the download looks like it is trying to switch me over to creative cloud. What will happen if I install this download?

My lightroom 5 says I have a new update, but the download looks like it will switch me over to creative cloud. What will happen if I install this download?

What about the notification looks like it will switch over to the creative cloud? I'd avoid it until you get a good answer to your question.

Something software related prevented me from being able to boot up my iMAC. The remedy was to wipe the computer of all soft wear and re-inatall everything via my time capsule. All good there.. but now I cannot open Ai and a box stating"Licensing for this

Something software related prevented me from being able to boot up my iMAC. The remedy was to wipe the computer of all soft wear and re-inatall everything via my time capsule. All good there.. but now I cannot open Ai and a box stating"Licensing for this product has stopped working" and to reference error code 150:30. How do I get my Ai to open?

Run the cleaner tool and reinstall it properly.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

HT201380 Yesterday this was automatically installed. Today I can't access a document in Pages. A prompt says I need a Pages update. But the next screen tests for updates and informs me everything is up to date. What's up?

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