HT202159 How do you reinstall an app that says its already installed but just sitting on my launch pad with a blank download bar underneath I can't reset it or delete it ?
My son has downloaded batman lego but it just sits on the desktop with a white box underneath and nothing happening
In the app store it is saying it has already been installed
We cant delete it in this stage and its not loading either any ideas would be great
First check your Applications folder to see if the app was installled there.
If not, from the App Store menu bar top of your screen click Store > Check for Unfinished Downloads.
If that doesn't help, try re downloading the app.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original download.
If you hae anti virus software installed, you may need to disable that before downloading apps.
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Stickflea wrote:
Disney Mickey Mouse Vol. 1
I just tried this on my iPhone 5 (iOS 6.1.0). I did an iTunes Store search for "Mickey Mouse"...
After the search result:
1. Panned over to "Disney Mickey Mouse Vol. 1"
2. Tapped the icon
3. Tapped on the right-facing arrow next to "Info"
At this point nothing happened no matter how many times I tapped the right-facing arrow next to "Info"
I then:
1. Tapped the Search button at the top left which took me back to the initial search results.
2. Tapped on "Mickey Mouse Clubhouse Vol.1" (a totally different title)
3. Tapped on the right-facing arrow next to "Info"
Then I was presented with the options dialog which includes "Gift"
I then went back to:
1. "Disney Mickey Mouse Vol. 1"
2. Tapped the icon
3. Tapped on the right-facing arrow next to "Info"
At this point, I was now presented with the options dialog which includes "Gift"
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That large yellow font is very hard to read.
The App Store app can't be deleted but can be hidden by Restrictions. Settings>General>Restrictions
Have you tried using the Spotlight search. Maybe you just can find it.
If you go to Settings is ther a Setting for the App store? -
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If not, from the App Store menu bar top of your screen click Store > Check for Unfinished Downloads.
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How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
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You can redownload your apps from the App Store.
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Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Hope this helps!
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Yet another individual in the same boat. ***, Apple?! Why must getting software be so obscure & complicated? What happened to: go to website, download thing, install thing?
I had Xcode 4.1 installed. Wanted to install (yet another) package with MacPorts, but got complaint that Xcode 4.1 is inadequate.
So I go to App Store & tell it to install current Xcode…This, BTW, left me with nearly zero feedback that something was going on. Only because I have a menubar widget showing network bandwidth did I know it was downloading.
while waiting (who knows how long it was to be), I had to sleep my computer to take it with me to work.
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Then things get messy & I end up clicking on the circle-X "button" next to XCode in the "Purchases" section of App Store, thinking that'll allow me to install it…that's a dead end
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What a lovely user experience! Please, may I have more?! <grumble> <fume>
In the end, I did resort to my "what happened to…" thought.
Problem Solved:
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Install like a normal person. (copy the Xcode.app from the mounted disk image to Applications)
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