HT202649 I am trying to change my password for my iCloud user id. The system is telling me my birthdate is wrong and I am not receiving the change password email. Does anyone know what to do?
i am trying to change my iCloud password and I cannot verify with security question since it won't take my birthdate and I am not receiving the password email. Can any one help?
Contact the Apple account security team for your country to verify your identity and ask for assistance: Apple ID: Contacting Apple for help with Apple ID account security. The call should be free of charge. If your country isn't listed, contact iTunes store support by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.
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I tried to order a book on iphoto but got the following message from Apple : "the file contains text with drop shadows. As a result Apple is unable to process your order" Does anyone know what this means and how to fix it? Thanks!!
Hello Katiebell62
Check out the troubleshooting steps to try and resolve your issue with purchasing a book through iPhoto.
iPhoto: Difficulty submitting a book, card, or calendar order
http://support.apple.com/kb/TS2516
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
My iPhone will not respond to my touch. Does anyone know what the problem might be or has anyone had this problem before?
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
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mpeg4s I create and upload to Internet play fine on Mac and PCs, but not on iPad or iPhone. Does anyone know how to get them to play on iPads/iPhones?
You have to make sure they are fully compatible with iPad
Video formats supported:
H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats;
MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats;
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format -
A few days ago, I plugged my ipod touch into my computer to charge it, and also add new music I purchased. When I unplugged the USB cable ( I disconnected it from the ipod first, as I was told to do) I went to look through my music. There was a notification, I don't remember what it said verbatum, but the gist was "177 songs could not be properly synced onto your device". Now, I'm missing music from my itunes library. For example, I purchased two full albums from the same band, now over half the songs from the albums are just gone, they are no longer on my ipod or itunes. Does anyone know what happend, and/or how I can fix this? Please and thank you
P.S. This happend after installing itunes 6, I've noticed many other people are also having problems with it as wellCould be several things. Without more information like what was the wording of the error message I will not even guess.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
After I sync my ipod itunes is giving me the message that backup for my ipod cannot be saved on the computer does anyone know what I could do to fix this issue?
Check out this Apple document -> iTunes: "Backup could not be saved on the computer" alert message
To resolve this issue, delete the backup in iTunes Preferences and then create a new backup. If you would like to retain a copy of the backup, you can move the backup file to a different location. The backup is located in the locations below.
On Windows Vista and Windows 7:
\Users\[username]\AppData\Roaming\Apple Computer\MobileSync\Backup\
To delete the backup file:
Open iTunes Preferences by choosing iTunes > Preferences (Mac) or Edit > Preferences (Windows).
Select Devices.
Select the device backup to delete.
Click Delete Backup. iTunes will ask if you are sure you want to delete the backup. Click Delete Backup.
Click OK.
To manually create a new backup, right-click (or Control-click) iPhone on the left side of the iTunes window under Devices and choose Back Up from the shortcut menu. -
My phone turned off will not turn back on or charge does anyone know what to do?
my phone is 2 months old not a scratch or anything and mysteriously was off when i went over to it will not turn on when i put it on the charger it isnt dead. and will not turn on does anyone know whats wrong?
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
I have 3 DVDs with videos recorded in mpg format. My Mac says it cannot play them and I may need to download additional software. Does anyone have any suggestions on what to download or do to play them?
naomifromnewyorkVideoLAN - Official download of VLC media player for Mac OS X
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Hello, for some strange reason I cannot open any of the apps I have. I have tried turning the ipad on and off and this doesn't work. I can open everything else (videos, camera, etc) just no apps. Can anyone help please?
If it's the apps that you've downloaded from the App Store, but not the Apple built-in ones, then try downloading any free app from the store (as that appears to reset something) and then re-try them - the free app can then be deleted.
If it's all apps including Apple's then try closing them all completely and then see if they work when you re-open them : from the home screen (i.e. not with any app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of each app to close them, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
I lost my old iphone and have a new 5s.. i need to sync to itunes. i had to donwload manually via tools but i didnt download all four files. now when i plug my phone into itunes it says there is an error bc i didnt download all the files. so when i go into itunes now and check for updates it says its up to date. the problem is with the phone support file i didnt download.
Does anyone know how to get back to the pop up that has the music player update and itunes update bc this is the only place i have seen "tools" to be able to manually update all four files....
***IF i completely uninstall itunes and reinstall will it still have all my songs, photos, apps etc... bc i need to sync my new phone to get all my stuff backthis is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
so i literally have no idea what to do at this point.. if you have read this you are probably just as confused as me... -
Does anyone know why my Iphone will not connect to my computer all of a sudden? I backed it up lastnight. Now it wont even register with my computer.... It says Apple Mobile Device USB driver doesnt work all of a sudden???? i tryed deleting and reloading and nothing is working!!! someone please help =)
Have you done:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
What results do you get when you run this:
iTunes for Windows: Device Sync Tests
Do both the Home button and Power button work OK normally? -
The phone has given me a 1015 error - unknown error has occured, during the firmwre comfirmation.
We have tired the tricks with holding the home button down for 10 secs etc, we have tried installing a number of different versions of itunes, but no joy.
We did do a backup of the phone before trying to sync it but can't re-install that either.
I have been told the only way to get the phone functional again is to re-jailbreak it, do a back up of that and try to udpate back to the apple IOS from there but the phone is not responding.
It turns on, and is in emergancy mode only, wehn I put hte sim in it's not recognising it, all it wants is to connect to itunes, which it wont do when you try.
I don't know what to do try next, at a dead end here.
I don't want a jail broken phone, I just want it to function like its meant to but at this stage I will settle for a phone that works at all.
Any suggestions,,,,,,,,, anyone??
Thanks for reading and considering my problem.Have latest version of iTunes installed and running. Also make sure you have internet access working and can access Apple websites. Also, make sure you don't have any entries in your hosts file referring to gs.apple.com....If your not sure about how to do that, go ahead and do the rest first. You can come back to that later.....Plug in phone. Put phone in DFU mode.(google put iphone in DFU mode for instructions) Then restore the phone in iTunes by highliting your device in the left column and click on the Restore button. The latest iOS version is 4.3.3. That's what iTunes will restore it to. When it's done restoring, iTunes will ask if you want to restore from a backup or setup as a new phone. I would use the Setup as a New Phone option. Once it's done, you should have a clean install of the iOS and an operating phone, as long as there are no hardware issues with it.
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I amy trying to complete IMatch, but on PHase 3, I get the error message: The itunes file cannot be saved. You do not have enough access privileges for this operation. Does anyone have the same issue, or know how to fix it. Thank you!
I didn't know that iTunes had a 64bit download. I have Windows 7 Home Premium with 64bit operation system. I downloaded the iTunes for 64bit and it seems to have corrected the problem. I haven't received the message yet since I did this.
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Complete freezing of computer and solution IMAC 21 5/3 500 GB 9400 N
Hi, John. Welcome to the Discussions.
1. You wrote: "I get the same pinwheel/apple screen that is "loading" (according to the pinwheel) forever"The "pinwheel" is known as a "spinning gear progress indicator."
This, combined with the other issues you've reported, sounds like problems with the hard drive. I suggest you begin troubleshooting using the Procedure specified in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified.
2. You wrote: "...the shortcut bar (the tray at the bottom for programs, i don't know what mac users call it)"It's called the Dock. See "Mac OS X: About the Dock."
3. You wrote: "...this is my first mac..."My "Learning About Mac OS X" FAQ has a number of resources that you will find helpful including books, online training, and more.
4. You wrote: "...Macs: rarely break, when they do, support needed, but support from apple expires 12 days ago, not easily fixed..."You should have bought the AppleCare Protection Plan (ACPP) before your warranty expired. The ACPP provides a two-year extension on the warranty and three years of telephone support.
PS: Word to the Wise: watch the language. I appreciate your frustration, but don't let it into your posts. These forums are "family friendly" and a good way to get banned from them is to rant, use profanity (including profane abbreviations), etc. What passes for "acceptable behavior" on most PC/Windows forums is not tolerated here.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link. -
WWanted to clean my Mac Book so when it was off I lightly sprayed it with some ecover then I haven't been able to turn it on since. Does anyone have any ideas or tips about getting it working again please???
Please make a Genius Appointment and take it in for service.
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