This morning the computer completely froze. In the previous weeks the mouse had been not working strongly. I followed advice seen in this community and pressed Command Tab together. It worked. Does anyone know what the actual problem was? Thank you.
Complete freezing of computer and solution IMAC 21 5/3 500 GB 9400 N
Hi, John. Welcome to the Discussions.
1. You wrote: "I get the same pinwheel/apple screen that is "loading" (according to the pinwheel) forever"The "pinwheel" is known as a "spinning gear progress indicator."
This, combined with the other issues you've reported, sounds like problems with the hard drive. I suggest you begin troubleshooting using the Procedure specified in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified.
2. You wrote: "...the shortcut bar (the tray at the bottom for programs, i don't know what mac users call it)"It's called the Dock. See "Mac OS X: About the Dock."
3. You wrote: "...this is my first mac..."My "Learning About Mac OS X" FAQ has a number of resources that you will find helpful including books, online training, and more.
4. You wrote: "...Macs: rarely break, when they do, support needed, but support from apple expires 12 days ago, not easily fixed..."You should have bought the AppleCare Protection Plan (ACPP) before your warranty expired. The ACPP provides a two-year extension on the warranty and three years of telephone support.
PS: Word to the Wise: watch the language. I appreciate your frustration, but don't let it into your posts. These forums are "family friendly" and a good way to get banned from them is to rant, use profanity (including profane abbreviations), etc. What passes for "acceptable behavior" on most PC/Windows forums is not tolerated here.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
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