HT202696 How can you talk with a supervisor or someone higher then a regular tech person after fighting with apple and phone provider to get my phone fixed

I need to speak to someone about a way to fix the only means of communication the schools have to get ahold of me about my children if something were to happen. Ive tried to schedule appointments that are within the driving limit for me due to being disabled but that was blown off like oh well not our fault. I was told I could send it in but then no way for me to know the school has called. Ive been a diehard apple consumer that brags about your products and when there is an issue I get this. Its not right and needs to be fixed.

Who do you think you're talking to? Apple? Apple isn't here. This is a user-to-user technical assistance forum.
If you're talking about at an Apple Store, the Admins or Geniuses are the highest level of support, short of the Store Manager.
If you're talking about calling in to Apple Support, a Senior Technical Advisor is the highest level of technical support available.
Speak to one of them.

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How can you perform a factory restore on an iMac running mountain lion, without the use of an apple id

Hello!
I am a computer tech working for a computer company. We have an iMac here in the store which a customer needs restored to factory defaults.
I have tried the following:
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Is their any other way to perform some kind of equavilent procedure that would ready a iMac for re-selling?
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Im not a mac savy user, maybe it's something simple i am missing. Any help with this would be greatly appreiated! Thanks in advance!

bonniefrom nl wrote:
Hello!
I am a computer tech working for a computer company. We have an iMac here in the store which a customer needs restored to factory defaults.
I have tried the following:
     - Using 'command + r' to format and reinstall mountain lion (it is requesting an apple id that has purchased the mountain lion OS)
     - Using 'option' on boot up, same seneraio
You must have the account credentials for the account that was used to purchase Mountain Lion (this iMac was upgraded) presumably the customer.
Is their any other way to perform some kind of equavilent procedure that would ready a iMac for re-selling?
It's almost as though I need to purchase a copy of the operating system that has already come preinstalled on this system.
Boot the iMac, go to Apple>About This Mac>System Report, post the model identifier here (under hardware, 2nd line down)

How can I set up a form for someone to fill out on another person's behalf?

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Hi Abby,
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Kappy wrote:
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Apple_ID_card_declined_for_this_country
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Message was edited by: jpewald

HT202696 How can you talk with a supervisor or someone higher then a regular tech person after fighting with apple and phone provider to get my phone fixed

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