HT203167 Can not see purchased movies in my re-download list when I set up a new laptop. Any advice on getting them back?

normal laptop was stolen along with the normal backup hard drive that was hidden away in a seperate room, Got a new laptop and using my itunes id, tried to re-download some of the tunes to get going again, but none of the movies are on the list to be downloaded.
What do I need to do to get this available again?
Thanks

Re-downloading of movies are available at this time only in the US, and even in the US not all movie studios have granted permission. If you don't see your movies available in the Purchased list, then they cannot be re-downloaded. Without a backup, you may have to purchase your movies again, but you can contact the iTunes Store, explain that your backup was also stolen, and ask if there's anything they can do for you. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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