HT203167 I had a previous iTunes account with another email address. Somehow when I bought a macbook Pro I created a new apple id and I can't access my old itunes account. Can anyone help me with this? Frustrated with myself.

Question

I had an itune account and library with lots of my music and purchased music.  I had it under another email address using Windows.  I purchased a MacBook pro and in my learning how to use it, being so different, I created another apple id and now I can't access my old account or purchases... Is there anything I can do to fix this... Ann

Answer 1

If you have purchases on your iPod Shuffle that you want to sync back to iTunes, but are under the Apple ID you no longer have access to, you'll need to reset that account information. You can use this link to reset your password.
https://iforgot.apple.com/
If that doesn' work or help, you'll need to contact iTunes support and have them walk you through the process of resetting the older account information.  Once you know the email and password again, you can authorize your new computer and transfer any purchases from this account back to iTunes.
For all non-iTunes purchased content, you'll need to the assistance of some sort of third party software that is not supported by Apple. See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
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