HT203167 i purchased a tv show season pass and it is not showing up in my itunes account

i purchased a tv season pass and it isnt showing up in my itunes

I always check email for a confirmation of purchase before I worry- and I did get one. But apparently ( not like normally) this last pass purchase I made had some kind if delay in showing up as purchased on ATV. Half an hour later- there it is.... Which is good sine I had to answers on what to do other than restart again. If it doesn't show in yr acct or have a receipt- id rebut it. It's easier to get them to refund a duplicate than search for the invisible.

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I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?

I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?

nidubs wrote:
I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?
Why would they?
Do you have Automatic downloads enabled? Note this only works for items purchased after it is enabled.
-> iTunes Store: How to enable Automatic Downloads
Also, see this -> Downloading past purchases from the App Store, iBookstore, and iTunes Store

Have purchased a karoke song three times and song does not show up in recent purchase

have purchased a karoke song three times and song does not show up in recent purchase

Why do you keep purchasing it?
Is it in you itunes library under music?
Have you tried Store>Check for available downloads?
Have you reported the issue?
How to report an issue with Your iTunes Store purchase

I purchased two albums on my Iphone and they will not show up on my MacBook Pro

I ahve tried to chaeck for availible downloads multiple times but it says there are no downloads. Also, the songs are there just greyed out and i can't play them. If i go onto the Itunes Store then it gives me an option to buy them again instead of saying purchased. Furthermore, all the songs i bought off my phone are on my phone and i can play them. PLEASE HELP

Hi Chase!
Here's an article to download purchases directly onto other devices like your MacBook Pro after already purchasing them on a different device:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
You'd want to go to Apps, Books, Music, Movies, or TV shows on a computer, then whichever iTunes version you are using.
I've also linked this article in case you want to have new items download automatically:
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/HT4539
Cheers,
- Ari

HT201269 i purchased a song last night on my iphone and it is not showing up on my computer in my library

i purchased a song on my iphone and it is not showing up in my library on my computer. How do I get this on here so that i can put it on my daughters ipod.?

Hi there Bonvechio,
You may find the information in the article below helpful.
Download past purchases
http://support.apple.com/kb/ht2519
-Griff W.

The Download Circle Is Slower On Homescreen And Faster On App Store And iPad Mini Not Shows Up On My MacBook.

Well Since I Updated to iOS 8 My iPad Mini 2 Has Errors Downloading An App For Example: Today I Tried To Download A Chess App It Started Downloading it After The Circle in App store was Completed It Shows An Error Unable To Download Your App Try Again Later So I Went Back To The Home Screen And The App icon's Circle Was Not Fully Complete.And My iPad Mini 2 Does Not Show Up ON The Devices List ON My Mac It Shows An Error And It Does Not Show on My Mac. Please HELP Me
Mac Specifications:
MacBook 13-inch, Aluminum, Late 2008
Mac OS X Lion 10.7 (11A511)
2.4 GHz Intel Core 2 Duo
2 GB 1067 MHz RAM
NVIDIA GeForce 9400M 256 MB
250 GB SATA Hard Disk

Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times.

HT3702 Dear Customer Support... I have some problem with In-App Purchases and i can not Report a Problem in Itune

Dear Customer
I has one Iphone and I have some problem with In-App Purcases Because my sister purchased In-app when she play
and i can not report a problem in Itune,
I inadvertently purchased all of this application in Order Number: MH*****4H5 Date: 04/09/12 ,Order Total $36.81
So i can't use App store on my phone Because have problem Billing info and i dont want this order, I inadvertently purcased all of this application
Hopefully I can ge help from you as well.
Best Regards
<Edited By Host>

These are user-to-user forums, you are not talking to Apple here. All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

ITunes TV Show Season Pass Issues - How is it working for you?

I love iTunes Season passes. I love letting a show accumulate without worrying about storms, sports messing up recording times, power outages, storage of my DVR, etc... The shows are always going to be there to watch. However for well over a year ago Apple removed the new TV Show episodes from coming via the Check Available Downloads option. Since then we have had a plethera of options presented to us. However I continue to have mixed results. I have tried using my Apple Care to get support. But since its more like a cloud or iTunes issue, they send me to the web which is nothing but email support. Email support suggests these 4 methods. 3 out of the 4 rarely work for me in a reliable or timely way. I am looking for those who have the same issues/challenges and understand if you have found a better way or even a root cause why I am getting these results.
First method is using the email notifications you can turn on when you manage your season pases via iTunes Account inside the iTunes application. You click the email link, it launches Safari, Safari launches iTunes, in a few seconds you get a "Cancel" or "Download" pop up in iTunes. You click download and it will download the show. You must repeat this for each email notification/show... daily. It can be hap hazard as the notifications sometimes come at 2am and others throughout the next day.
Second method is going to iTunes store in iTunes, click on TV Shows, Click on Purchased... and there you can select "not on this computer" to see what episodes are new and not downloaded yet. This is actually fairly straight forward and easier than the email links. However I am having an issue where even though I have the notification, the show does not show up in my purchases. If I switch over to "shows" vs "seasons" I see the episodes from all my email notifications. But generally only the behind the scense have the icloud download icon. (see attached screen shot) The work around is to go to the TV show page itself for that season, scroll and use the download button there for each new epiosde you have not downloaded. This is probably now less optimal than the email.
Third method is to enable "show iTunes in the Cloud purchases" via iTunes Preferences. I dread it evertime its suggested I try this. When I enable this option, all shows and movies marked as "unwatched" get marked as "watched." Right now, I have a large number of episodes unwatched right now. So it would be ALOT to clean up to try it again. When I have used this, its by far the easiest to use (besides the former retired "check for available downloads" option. You just go to your TV Shows in your library, unwatched tab, and just click the download icons. You dont even have to leave your library. However there seems to be a bug. I suspect it has something to do with my machine sleeping and the internet connection dropping and not re-establishing before iTunes is trying to reconnect. The end result is the iTunes in the cloud preference disappears or gets completely reset.... and it totally messes with your unwatched and watched shows. I have showed it to an Apple Care rep as they were connected to my machine. They couldnt believe it. So I would REALLY love to know if anyone has tried this method recently and NOT had these issues. Its a good hour of work if it does not work cleaning up the after math. So feedback would be welcome.
Fourth option is instead of downloading, stream it. This is not my preferred method because I sometimes will rewatch an episode multipe times due to distractions from work, shool, or re-watching it later with a friend to catch them up. Once I have it downloaded, the critial path is limited to my home network. However I never really have issues with long buffering and streaming because I have a 50mps up/downlink internet. The issue I am running into this method is sometimes the newest episode is not showing up in AppleTV > TV Shows > Purchases > Recent for that TV Show and Season. It will eventually make it there... but I am not sure what the secret sauce is for it to become available.
I am doing my best to keep this to a civil request for feedback from fellow users and fans of the TV Show Season Passes. I would even welcome an Apple response. I am currently trying to get iTunes support to look into these again. But I keep getting looped into one of the four options with each email exchange.... even though I have already explain, provided screen shots, etc... Its sort of exhausting when you are stuck with email as your only path to explain and help. Especially when you spent the money on Apple Care. Perhaps I need to just make an apppointment at my Apple store so I can SHOW them what happens. But that is a pain to lug in a 27" iMac and a 6TB thunderbolt drive. FEEDBACK welcome!

Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.

ITunes TV show Season Pass is NOT downloading newly available episodes

Problem: iTunes TV show Season Pass is NOT downloading newly available episodes even though new content is fully available on iTunes Store for purchase as single episodes
I purchased Season 4 of The Vampire Diaries on Thursday 10/11. The 1st episode, called "Growing Pains," aired on the evening of Thursday 10/11 and has been available since approx. 2 am EST Friday 10/12 for purchase/download on the iTunes Store, but it is NOT automatically downloading to my iTunes account even though I repeatedly click "Check for Available Downloads." The button to purchase the single episode in the iTunes Store is activated, meaning anyone can purchase that individual episode for $2.99, but I paid for the whole Season Pass and I can't retrieve this single episode.
My iTunes is NOT recognizing that there is an Episode 1 available for download. I rebooted my Mac, restarted iTunes, logged into the iTunes store to click on "Purchased" content and try to force a download, all to no avail -- the screen listing the episodes available for download under my Purchased account fails to list Episode 1 of this TV show. It as though this Episode is invisible to my iTunes account/download queue. Yet, Episode 1 is sitting on the iTunes Store server and has been there for the past day.
I have clearly identified this problem to Apple Customer Service and they did not seem to intially understand my problem. They told me that it takes a few days for TV networks to make an episode available to the iTunes store, and therefore I should wait for a few days -- this totally misses the issue! The premiere episode has already been provided by the TV network to iTunes, and is available now on the iTunes Store. The problem is a technological server-side one, where for some reason my iTunes download queue is not picking up on the fact that there is new, pre-paid content available for download.
Please help if you experienced similar issues with your Season Pass. I bought a Season Pass for last year and it worked without any problems -- all episodes aired on Thursday nights and were downloaded by 2 or 3 am Friday morning. I am thinking of cancelling/refunding the Season Pass, and just paying for Hulu+ instead of waiting around hoping for Customer Service to finally read my email and DO something instead of telling me to "wait a few days."
Below is my email thread with Customer Service. I can't believe there is no longer phone support to talk to a live person, who should be able to reset my download queue -- or do something on the server-side -- easily.
*Just a girl, in front of the TV after she cut off cable, waiting for her favorite show that she paid for to download.
On Fri, Oct 12, 2012 at 4:18 PM, iTunes Store <[email protected]> wrote:
Hello [     ], I apologized for any inconvenience this issue has caused. I reviewed your account and it appears that episode is not yet posted on your account. This is the reason why it has not automatically downloaded on your account. With that being said, please try to wait for a few days or try to download the episode using iTunes in the Cloud feature. Your patience in this matter is greatly appreciated.
Sincerely, [     ]
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/ Please Note: I work T-S, 6-3PM CT.
Thank you for allowing me the opportunity to assist you.
Thanks. The problem is, this Episode "Growing Pains" IS already available
on iTunes for individual purchase for $2.99, and has been available since 2
am EST last night. The issue isn't its availability from the TV network --
it's the Season Pass queue for downloads not recognizing that this episode
should be downloaded.
On Fri, Oct 12, 2012 at 3:09 PM, iTunes Store
<[email protected]>wrote:
> Hello [     ],
>
> Thanks for your reply. I see now that you are unable to download "Growing
> Pains" which is supposed to be included on your season pass "The Vampire
> Diaries, Season 4".
>
> Generally, the television networks provide Apple with the latest episode
> of each show within 24 hours of the original air time. Occasionally, there
> can be a delay. I recommend to please wait for a few days.
>
> You can rest assured that Apple is working to make this episode available
> on the iTunes Store as soon as possible.
>
> Thank you for your patience. Apple appreciates your business and loyalty.
>
> Sincerely,
>
> [     ]
> iTunes Store/Mac App Store Customer Support
> http://www.apple.com/support/itunes/ww/
>
> Please Note: I work T-S, 6-3PM CT.
> Thank you for allowing me the opportunity to assist you.

Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.

Buying TV season passes and then the show is cancelled?

What happens if you buy a season pass and the TV show is cancelled?
I purchased a season pass for Fringe this morning on my Apple TV, but having just seen the overnight ratings (2.1), I've realised it might not get a full season order.
Do Apple credit your account in this case? If so, when?
(P.s I know I'm jumping the gun, but I'm curious)

They refunded my multi-pass for The Tonight Show back when NBC pulled out of the iTunes store, so I would expect them to do the same for a season pass if a show is canceled mid-season. If that happens, find the season pass in your iTunes purchase history, click on the "Report a Problem" button, and raise the issue with them.

4th time I am trying to post this question!!! Why can't I watch season 5 episode 9 of Downton Abbey?? I have purchased a season pass and have watched all previous episodes

4th time I am trying to post this question!!! Why can't I watch season 5 episode 9 of Downton Abbey?? I have purchased a season pass and have watched all previous episodes. I can't watch on any of my devices. iMAC - iPad 3rd gen. - iPhone5

What happens when you try to watch it ?

My new purchases will not sync into my playlist and get and will not show up on my iphone playlist of the same name, and I just tried to sync a new cd into my library and it is not showing up on my iphone.

My new purchases will not sync into my playlist and get and will not show up on my iphone playlist of the same name, and I just tried to sync a new cd into my library and it is not showing up on my iphone.

Hello there, Capricious13.
There are great pointers in the following Knowledge Base article. Depending on where you see the content and where you want to get it to, this should guide you to putting it in the right place:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

ITunes says i've purchased music but it will not re-download and it is not showing up in my purchased area

I bought Demi Lovato - "Unbroken" along with multiple other music purchases but this is the only album that does not show up in my purchased area or has the feature of re-downloading when i search it into iTunes. I have a new laptop and even on my old laptop which i purchased it on, it is not re-downloadable or even re-purchasable. I am using the exactly the same iTunes iD. It is in my itunes on my old laptop but I can't download or purchase it again onto my new laptop eventhough it says it has already been purchased but it doesn't show up in my purchased area. Also, i go onto my old laptop and i meet the same problem. Hope you understand this, thanks

Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
Are you sure you meet the requirements? It is not possible to purchase Mavericks because it was a free download. However, you no longer can download Mavericks since the release of Yosemite. If Mavericks works on your model, then so will Yosemite. Frankly, though, for a computer that age I would stick with Snow Leopard. It will allow you to use any older PPC applications none of which will work in Lion or later. Snow Leopard will perform faster for you on that model.

I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going?

I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going? Do I miss something?
Best regards,
Michele

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT203167 i purchased a tv show season pass and it is not showing up in my itunes account

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