HT203433 Having an issue with my IPad and IPhone trying to update my Apps from the Apps store?
I am having a problem with my IPad and Iphone trying to do My Apps updates via the App Store. I see the # of 4 updates in red showing, but when i try to do the updates by hitting the "update button" I get an error message saying I can not connect to the iTunes store although I am signed in already?
Anyone had the same problem?
thx,
Max
I'm not aware of any viruses or malware for iOS devices (except for jailbroken devices), but it might be a software bug.
Try closing all apps via the taskbar and then do another a reset and see if that helps. To close all app : from the home screen (i.e. not with any app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of each app to close them, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
Reset as before i.e. press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
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