HT204370 I had my computer upgraded and somehow lost my movie files that were downloaded. Is there a way to get my purchases downloaded again?
I recently had my computer upgraded and lost all of my downloaded movies. Is there anyway to redownload all of my purchases?
You don't have them on a backup ? If not and you are in a country where you can re-download films, and if they are still in the store (some studios don't allow re-downloading, and films are occasionally removed from the store), then you might be able to re-download them via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes
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I had backed-up my iPhone and when I try to restore it it says that the back-up is corrupt or the iPhone is not compatible. I had a bunch of pictures that I need from that restore. Is there any way to get them back? I did the back-up to my Macbook
If the backup is corrupt, there is nothing that can be done.
For what reason did you choose to not copy the pictures off the device to a computer prior to attemping an update or whatever caused the need to restore? iPhones are not intended as sole storage of any media. -
I have a video that I created for my daughter's first birthday. The hard drive on my computer crashed and I lost the video file. The only place I have it is on my iPod Classic. How can I transfer the video from my iPod to my new hard drive?
You are in luck, Refer to this recent post by tt2, on recovering media using 3rd Party Software.
He has made a comprehensive list, browse through them and decide which suits your requirements.
Have a nice day! -
Will this software make my Canon Powershot A700 work with os x 10.8.2 and iPhoto 11 v. 9.4.1? Is there any way to get my camera compatible with this computer?
First Try the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home/Library/Caches/com.apple.iPhoto folder (Snow Leopard and Earlier).
or with Lion and Mt. Lion from the User/Library/Containers/com.apple.iPhoto/
Data/Library/Caches/com.apple.iPhoto folder
3 - launch iPhoto and try again.
NOTE: In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
If that doesn't help apply the two fixes below in order as needed:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - run Option #4 to rebuild the database.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory. -
my old computer died and I got just got a new one. Is there any way to access the movies, apps, etc. that I bought on i tunes from the new computer?
Yes....
On the new computer, launch iTunes. From the menu bar click click Store / Authorize This Computer.
Then re download your iTunes purchases.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I changed the password to my ipod but it isn't working and I don't want to restore it. Is there a way of getting rid of the pass word or un-disabling my device?????
Connect the iOS device to your computer and try to make a backup.
iOS: How to back up
Then restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have a purchased app that will not show up in the cloud and is no longer in the app store. Is there a way to get it from my iPhone to my iPad?
You should be able to copy it from your iPhone to your computer's iTunes via File > Devices > Transfer Purchases, and if it's compatible with your iPad you can then sync it to it
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Just downloaded itunes on new computer, is there a way to get my purchased folder back?
I just bought a new computer and downloaded itunes. Is there a way to get my purchased folder back? My old computer crashed and wont turn on.
Ensure you have iTunes 10.3.1 or later.
Open iTunes, in the sidebar choose 'Purchased', on the 'Purchased' page choose 'Download Previous
Purchases' -
In previous versions of i Tunes I could highlight a song in my library and a genious list would show on the right side of the screen listing songs that were like the one highlighted. Now I do not get that list. Is there a way to get that back?
Hi again Bob,
I believe I've found the feature you were speaking about now. Information on the "In the Store" feature of iTunes can be found here:
Apple - iTunes - Inside iTunes - Using In the Store from within your iTunes Library.
http://www.apple.com/itunes/inside-itunes/2013/01/using-in-the-store-from-within -your-itunes-library.html
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I was recently burglarized and lost a bunch of Apple products. Is there a way to get receipts for items purchased with my Apple ID?
Yes if you go to http://store.apple.com/ on the top right under the search it will say "Account" or your first name. You will click or tap that and you will click "check order status" sign in. After you do that in the middle by the order date and number it will say "print invoices" and as long as your item(s) have been ship you will be able to see and print your invoice receipts. you can view items purchased in the last 18 months.
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Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?
No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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my mac book is not working so i can no longer use my mac to back up my note in my phone and unfortunately i dont have outlook on my pc is there a way to get all my old notes from my 3gs to my 4s iphone?
Reset, hold both home and power buttons until the iPhone begins to start, try this a few times if necessary. If still problem, you may have to just Restore your iPhone to get it working. In the future sync your iPhone with iTunes routinely and when it contains important data, iCloud when set correctly will do this for you continuously.
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I just set my iPad to factory setting and I lost all my photos and I didn't have backup on I cloud , is there any way to get it back?
If you did not backup your iPad, your photos are gone forever.
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If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
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