HT204380 Unable to message during video chat since new iOS update. International connection isn't always great and needed to message during video chat but am no longer able to. Any hints.

Question

SSince updating iOS I cannot message during video call on FaceTime. While calling internationally the connection stinks and I would rely on messaging until the audio would work again. Did this option get eliminated or do I need to take another step to use it. It was simply tapping the chat box at the top of the screen previously. Thanks for any assistance.

Answer 1

Hi,
This Log states Error 8  (Near the top)
Error 8 is a bit of a catch all for everything that ichat can't label to some other cause.
All the way though the Log sticks with port 16402 (Good) and does not vary (it is actually supposed to  try a random port).
The CSeq (Call Sequence) never gets beyond INVITE
In fact this si the SIP invite that is Behind the Scenes after the Buddy Accepts the Visible Invite part.
Specifically the second line here is supposed to move on to read "TRYING", "RINGING"  and "OK"
5401.536763 @SIP/Transport.c:2362 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Are both ends using UPnP in their routing device  ?
If you have an Apple Base Station of any sort then this has Port Mapping Protocol that needs to be Enabled.
The log looks like a router was using Port Forwarding (The listing or Port pointing at one IP (Computer) ) and that the IP of the computer has changed.
10:34 PM      Monday; August 27, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
  iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously