HT204380 When I try to FaceTime my sister, she doesn't receive the call on her end, but if she facetimes me I always receive hers. Is this a problem on my end or hers?

When I try to FaceTime my sister, she doesn't receive the call on her end, but if she facetimes me I always receive hers. Is this a problem on my end or hers?

Have her check her "You can be received at ..." settings (Settings/ FaceTime) to see what she's set up as the points of contact to reach her via FaceTime (can be one or multiple e-mails or a phone number).  Perhaps you're trying to FaceTime her on an e-mail or phone number which she's not using for FaceTime.

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