HT2204 Updating Purchased Apps/Games

I have a 4 month old 3rd Generation iPad which I purchased second hand.
It already had a number of Apps/Games installed which had been purchased by the original owner of the iPad.
When updates become available for the Apps/Games I am unable to install them because I do not have the Apple I.D. and Password of the original owner of the iPad.
Is it possible to install the updates without the I.D. and Password?

Welcome to the Apple Community.
You can't update apps that aren't yours, you should delete them from the device.

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All of my purchased apps (games) and apps such as Weight Watchers, Facebook, WeatherBug, Sports and Pinterest, Notes, Nook, etc. are all locked up. They simply flash, then nothing! How can I fix this to make them work again.

First Issue: All of my purchased apps (games) and apps such as Weight Watchers, Facebook, WeatherBug, Sports and Pinterest, Notes, Nook, etc. are all locked up. They simply flash, then nothing! How can I fix this to make them work again? If I have to delete the purchased apps, will they still be in iTunes, or will I have to re-purchase them?
Second Issue: When I synced to my desktop (Windows XP) All my photos loaded onto my iPad2. I don't really want all 3000 + pics on my ipad!! How do I get them off? Next time I synced, they loaded again! Now I have so many duplicates! How do I get rid of the photos and prevent this from happening again?

If none of your third-party apps are working, but the Apple built-in ones are ok, then try downloading any free app from the store (as that appears to reset something) and then re-try them - the free app can then be deleted. In terms of re-downloading apps then you can do so as long as they are still available in the store, and you use the same iTunes account as you originally used to buy them, then you should be able to re-download them for free : http://support.apple.com/kb/HT2519
For synced photos, then with the iPad connected to and selected on the left-hand side of your computer's iTunes, then on the Photos tab on the right-hand side you can control which photos are synced to the iPad : http://support.apple.com/kb/HT4236 . If you don't want any photos to be synced then try selecting just an empty folder.

HT201210 Hi, the App Store icon has been removed from my iPad even after synching and updating. Any suggestions on how to get it back to be able to update / purchase apps?

Hi, the App Store icon has been removed from my iPad even after synching and updating. Any suggestions on how to get it back to be able to update / purchase apps?

If you do not have, or remember, the passcode for Restrictions, the only option available to you is to reset the device to factory settings via itunes.

Cannot update purchased apps.

I recently change credit card detail in my apple ID since the old one stolen. Now, I cannot update purchased apps the one I bought with my old credit card. Please tell me how to resolve this problem.

Are you trying to access ITunes or the App Store? You can also try to change it through iTunes.
1. Go to iTunes
2. Click on the ITunes Store on the left hand side.
3. Log in if it wants you to.
4. If you look at the top of the iTunes window you will see your apple ID. Click on it.
5. Login again. This will let you access your account.
6. Click on View My Account.
7. You can see all of your info now, including your payment options.
See if you can edit it this way.
If you can't get with those three options, try calling Apple. Those are the only ways that you can yourself, but if you call I bet they can resolve it relatively fast.

Use and update purchased apps from one iTunes store account to another?

I have two iTunes Store Accounts (Apple ID's) with the vast majority of purchases, music and apps, made on one account, but I've created a second account and wish to use it to sync with my iPhone.
Will I be able to continue to use and update the apps on my iPhone purchased with the first account?
Thanks.

This sounds like the kinda thing Apple support might be able to help with. It's possible they might be able to merge the 2 accounts or switch user names around or something.
Apps and Protected music files are locked to one account. I don't think there is any way you(personaly) can transfer and/or updated them on a different account.

HT5457 How to get ITunes Store to open so that I can update purchased APPS and backup phone to ICLOUD?

I have been attempting to get the ITunes Store to open so that I can update my purchased Apps and backup to ICloud for severAuthorize this Toshiba Laptop PC running Microsoft 32 bit Vista.

Hello, mitcheb.
Thank you for visiting Apple Support Communities.
The applications that were downloaded are licensed to this old Apple ID. Any updates that need to be processed for these apps will need to be processed using this Apple ID password. You cant attempt to reset that password for the Apple ID via the steps in the first article below. If you need assistance with this, see the second attached article. You can also delete the applications in question and download them again with your new Apple ID. However, this will cause any application data in those applications to be deleted and you may be charged if these are paid for applications.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

Purchased App Games for Iphone from itunes then they vanish

Just Purchased and Downloaded 2 x iPhone Games and they are not showing up in my Apps? I installed my basic Free apps, ebay, facebook etc. But the $19.98 worth of apps download then just vanish?
Where are they stored?
Thanks

same issue. it's not that the $ apps aren't downloading, they're just not all syncing properly. they're not in the itunes folder either. any fixes?

Mzfairplay.nullresponse_message what is his popping up when I try to update purchased apps for?

what is the significance of message.
mzfairplay.nullresponse_message
IT keeps popping up when I try to update apps.

Check the status of Apple servers here: http://www.apple.com/support/systemstatus/

How do I get back my purchase app game?

i purchased game in my iPhone , havent complete download then low battery and turn off.! After on I lost the game on screen , so how to get back the game I purchased??

Redownload it.

Why will you block my in purchase app game when I have money in settings in my Apple ID and password to contact I Tunes? It gets very frustrating

I just did this about 10 min. ago and you're making me do it again. Same question Why do you block me from making a 99 cent purchase in the middle of a game ( Candy Crush) with the message contact I Tunes your purchase did not go through when I have money in settings that I put there?

No one here can help you, as there is no one from Apple here. Asking the same question multiple times will not change that fact.
Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance.

Missing purchased Apps

I just switched to the Z10 and not finding any of my purchased Apps/games in My World for download.
How do I get them back?

Apps downloaded or purchased on the legacy BBOS (like the 9810) may not have been developed for the Z10 yet, and in most cases will have to be re-purchased for the Z10. That's a decision of the app developer.
If you believe you should get a free download due to a previous purchase, please contact the developer of that app.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Is credit card needed for updating/downloading free games?

I finally somehow made a apple ID on games center, then I tried to download a free game. But when I click instal it said that this apple ID is first time using in iTunes (or something like that) and that I need to review my account. When I click review It asked me for a lot informations but one of them were credit card number. And I don't own a credit card, so now I can't update/download apps/games?

Here is the group of options if you access the account through iTunes on a computer. "None" appears to be a valid option:

How to retrieve apps after a complete iPod reset? The "App_Store Updates Purchase" tab isn't working!

Hey Apple Community,
I have a problem, but every problem has a story, so let me explain that first.
Let's start of by saying that I bought my 32 Gb iPod in February, 2012.
Over the course of the last 21 monts there have been about 370+ different apps on it (not all at ones of course). Of which I purchased about 26. I should also mension that my iPod hasn't been Jailbreaked at any point of time (I just don't trust it).
Yesterday, I wanted to put some new songs and video's on it. So I connected my iPod to my PC (I use windows 8). When I opened, It told me that there was a new system update (iOS 6.1.5). Because I 'was' in a good mood and had the time, I pressed "Download and Install". The updates usually take some time to install so I minimalized iTunes and opened FireFox (to check my e-mail and watch some video's). About 8 minutes later, I got a notification from Windows telling me that iTunes had crashed. At that point the update wasn't done installing. I restarted my PC (just to be sure) and opened iTunes again. It immediately openened a notification, telling me that there was a damaged iPod connected to my PC. The only option I had was to restore it, which would mean that my iPod would get reset to it's manufacture settings. You can imagine that this sounded disturbing. Fortunately it also stated that I would get the option to restore it (to the way it was before the update/crash) after the reset. This would be done using the automated back-up system of iTunes. I started the reset and didn't touch my PC nor iPod until it was finished (just to be sure). Then I used the given 'restore to old state' option (the just installed version won't chance by doing this). After finishing, I immediately noticed that all of the apps that I installed were missing. In total about 100+ apps (about 60-70+ games, 30-40+ remaining apps). However I did get my photo's back (which are now backed up), that's nice! along with my music and video's. The missing apps are reinstallable but the saves aren't. Imagion 21 monts worth of game saves gone in a flash for more then 60 games. Of the 100+ app there are about 30 that I really want back, however I am unable the recall all of the names.
So I went into the App_Store > Updates > Purchased tab. Here comes the real problem. The purchase tab doesn't load, it isn't even displaying the choice to switch from 'all' to 'not on this device'. I've tried some things to get is to work again: restart my iPod, log out and back in my iOS accant (in the app store) and a combination of the last 2 things. This didn't work however.
My questions are:
1) Is this problem fixable? If yes, how?
2) If not, what would be the second best option of retrieving the missing apps?
Thanks before hand,
Sebgear

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Also, you should be able to redownload via iTunes on the computer. See that method included here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT2534 I cannot download free apps or update current apps. I am being asked over and over to input CC information I have been downloading apps for a year now suddenly this I even purchased an iTunes giftcard and no dice. Only options are Mastercard, Visa,

I have had my iPhone 4 for a year and a half, with absolutely no issues. I've been downloading, using, and upgrading apps all the while, until suddenly I ran into this issue.
I used a pre-paid credit card to make an in-game purchase, and ever since then I am asked to put Mastercard, Visa, or Amex information into my billing info. I do not have a credit card, I even purchased an iTunes gift card thinking I could use that as a 'payment method' (even though I was simply trying to update an existing free app) and there's no option for it.
Frankly, I'm quite irritated. I wouldn't mind making a new iTunes account, but wouldn't that affect the apps/purchases/saved game info associated with my current account?
How the heck do I fix this issue, I can't use facebook as it requires an update but I can't update without a CC. Ugh.

I also wish to perform the 'free' upgrade to the mavericks OS however I am prompted to enter credit card details. This is neither appropriate and obstructive to my apple experience. I only wish to perform the upgrade and will give my details at a later date should I wish to make a future purchase. Please let me know what options are available to me without entering credit card details. It seems an unnecessary request for my financial information for which I don't/can't provide and is already limiting my iphone experience. I wish to use apple products in the future however I fail to see the logic of the credit card requirement for a "free" upgrade. An annoying roadblock to a smooth user experience.

TS1702 I purchased a game but had to update my card details now it says purchase not found

I made an in app purchase to unlock a game but had to update my card details. Now it says I have already purchased the game but no record of the purchase is found. I have tried deleting and re downloading the game and tried turning the iPad off and on. What do I do?

Hello Andenbat,
Thank you for the details of the issue you are experiencing with your In-App purchase. I found some information about redownloading In-App purchases that might help:
Redownload an In-App Purchase
If you lose your In-App Purchases because apps were accidentally deleted or you had to restore your device without a backup, you may be able to download some of your purchases again for free. See which types of In-App Purchases you need to purchase again or can redownload for free in the table:
Type
Download for free
Purchase Again
Consumable
X
Non-consumable
X
Non-renewing subscriptions
X
Auto-renewable subscriptions
X
To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name you used for the original In-App Purchase.
iTunes Store: About In-App Purchases
http://support.apple.com/kb/ht4009
If you continue to experience issues with the purchase, I recommend reporting the issue to the iTunes Store using the steps in the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT2204 Updating Purchased Apps/Games

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