HT2490 My Software Updates, my System Preference, Shut Down, and Restart no longer show up when I click on the Apple Logo. What should I do to restore these things to my toolbar? I tried using a TM backup, but that didn't work. I need help!!!
Look, I have SERIOUS problems with my MacBook Pro, a computer that was given to me by Apple to replace a MacBook Pro that was defective from day one. Now this fabulous machine from Apple is totally messed up since the upgrade to Mavericks. I've talked with "Senior Advisors" until I'm blue in the face, but NOTHING fixes this machine. So can SOMEONE out there PLEASE HELP ME?
I live in rural Ireland, I cannot drive because I was in a coma at years ago (although I could drive if I had 10+ DUIs), I'm over two hours from the closest Apple Authorized Repair, I'm physical disablled and mobility impaired, and I'm terminallly ill. So from where I stand, I really don't have time to sit around and wait. It took Apple 11 months to sort out the problem with my original MacBook Pro; I don't HAVE 11 months to wait for this problem to be fixed, but I've been waiting now for over 2 months, and my death clock is ticking.
PLEASE HELP ME!!! TIME IS OF THE ESSENCE BECAUSE I'M DYING!!! Now is that clear enough for you, Apple?
Sincerely,
Kathleen Trevena-Ruane
<Personal Information Edited by Host>
Have you tried to erase your drive and reinstall the OS - you should use recoery (hold Command + R keys while restarting). Since the items in the menu bar are part of the system, a clean reinstall of the system should take care of it.
As it is dangerous to post private information in a public forum, I will ask the hosts to remove it.
FWIW, we are all other users here - you are not addressing Apple.
Similar Messages
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My sibling was messing with my ipod touch and trying to figure out my passcode. Now it is disabled. I tried connecting it to Itunes, but that didn't work. Itunes kept telling me to enter my passocode. Any suggestions?
omg the sixth time i did it it worked jeeej
thank you very much guys <3 xD -
Since installing mountain lion system keeps shutting down and restarting
since i installed the latest operating system my iMac unexpectedly shuts down and restarts. this never happened prior to the install. anyone having similar problems?
here is the latest panic report
Tue Aug 27 18:54:07 2013
panic(cpu 0 caller 0xffffff80030530aa): "!pageList phys_addr"@/SourceCache/xnu/xnu-2050.24.15/iokit/Kernel/IOMemoryDescriptor.cpp: 1484
Backtrace (CPU 0), Frame : Return Address
0xffffff80eae63840 : 0xffffff8002c1d626
0xffffff80eae638b0 : 0xffffff80030530aa
0xffffff80eae63940 : 0xffffff8003053459
0xffffff80eae63a40 : 0xffffff800305270a
0xffffff80eae63a80 : 0xffffff7f83334b62
0xffffff80eae63ad0 : 0xffffff7f8333317c
0xffffff80eae63b20 : 0xffffff80030681f3
0xffffff80eae63b80 : 0xffffff800304907a
0xffffff80eae63be0 : 0xffffff7f83333ad2
0xffffff80eae63c20 : 0xffffff8003065e2f
0xffffff80eae63d70 : 0xffffff8002c98c01
0xffffff80eae63e80 : 0xffffff8002c20b3d
0xffffff80eae63eb0 : 0xffffff8002c10448
0xffffff80eae63f00 : 0xffffff8002c1961b
0xffffff80eae63f70 : 0xffffff8002ca6536
0xffffff80eae63fb0 : 0xffffff8002cce9e3
Kernel Extensions in backtrace:
com.apple.iokit.IOHIDFamily(1.8.1)[F0B6DA72-B1C1-3816-AC9F-5F1C12E8A7DD]@0xffff ff7f83332000->0xffffff7f8339efff
dependency: com.apple.driver.AppleKeyStore(28.21)[79B72EA6-5F8C-3D6D-B0B7-0D29D183039D]@0xf fffff7f83324000
BSD process name corresponding to current thread: WacomTabletDrive
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000002a00000
Kernel text base: 0xffffff8002c00000
System model name: iMac9,1 (Mac-F2218EA9)
System uptime in nanoseconds: 12012871915464
last loaded kext at 12001672244392: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f84de2000, size 16384)
last unloaded kext at 5162425658972: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f84ddf000, size 12288)
loaded kexts:
com.wdc.driver.USB_64HP 1.0.0
com.apple.driver.AppleUSBCDC 4.1.23
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.GeForce 8.1.2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleIRController 320.15
com.apple.driver.Oxford_Semi 3.1.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleBluetoothHIDMouse 175.8
com.apple.driver.AppleHIDMouse 175.8
com.apple.driver.IOBluetoothHIDDriver 4.1.4f2
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.nvidia.nv50hal 8.1.2
com.apple.NVDAResman 8.1.2
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.1.1
com.apple.iokit.IOFireWireSBP2 4.2.2
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
System Profile:
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.44f0
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HDT721032SLA380, 320.07 GB
Serial ATA Device: OPTIARC DVD RW AD-5670S
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 4
USB Device: Keyboard Hub, apple_vendor_id, 0x1005, 0x24300000 / 3
USB Device: Apple Keyboard, apple_vendor_id, 0x021d, 0x24320000 / 5
USB Device: My Book, 0x1058 (Western Digital Technologies, Inc.), 0x1105, 0x24100000 / 2
USB Device: USB 2.0 Hub [MTT], 0x050d (Belkin Corporation), 0x0017, 0x26200000 / 2
USB Device: My Book 1148, 0x1058 (Western Digital Technologies, Inc.), 0x1148, 0x26210000 / 6
USB Device: Mass Storage Device, 0x058f (Alcor Micro, Corp.), 0x6362, 0x26270000 / 5
USB Device: USB2.0 Printer (Hi-speed), 0x04b8 (Seiko Epson Corp.), 0x0007, 0x26240000 / 4
USB Device: Eye-One display, 0x0971 (GretagMacbeth AG), 0x2003, 0x26230000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: DTK-2100, 0x056a (WACOM Co., Ltd.), 0x00cc, 0x06400000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 3
FireWire Device: FreeAgent FW, Seagate, 800mbit_speed -
Dear gentlemen:
i know how can update ios update but when i make update my iphone shut down and it can't start.
it always Show the apple mark and then disappear i can't make any thing i need know what can i do ?
thank youContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
This has been going on for a while. Its annoying, does anyone know how to solve this? Do i have to go to the genius bar?
have you restarted the iPhone? if not, press and hold both the sleep and home button until screen goes black and apple logo come up, then release them. Let me know if that helped.
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When I try connecting to livejournal, it tries for a while, then I get an error page saying that the connection has timed out. What's odd is that usually livejournal gives us a warning when the site will be temporarily offline. When I try connecting to livejournal through Explorer, the same thing happens. I've been hitting the try again button for almost a full day. Again, livejournal doesn't normally go offline this long.
Nevermind, it's working again. Huh. I posted this, then tried livejournal again and it worked. I'm glad it is, but hey! *iz suspicous*
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Please help!
Nobody here can help you. Discussing jailbreaking is a violation of the forum terms of service. Go to the website that told you how to jailbreak and get the information you need there.
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Is there a reason why I can't see my photos from iphoto?
Trashing the iMovie and iLife preference files may fix the problem you are experiencing. See this User Tip by AppleMan1958 for full details:
https://discussions.apple.com/docs/DOC-4061
In Lion and Mountain Lion, an alternative way to open your user Library folder (to access the Preferences folder), is to click and hold down Go in the Finder menu bar and then press and hold down the Option key on the keyboard. The Library folder will appear in the drop-down menu. Slide the pointer down until Library is highlighted. As you release the mouse button, the Library folder will open.
John -
Why does my system hang on a blank software update screen after I shut down?
Why does my system hang on a blank software update screen after I shut down the computer?
This only happened after my computer attempted to download security update 2013-003 version 1.
I have an iMac with a 2.16 GHz Intel Core 2 Duo running on OSX 10.7.5.
I repaired all disk permission, and then verified and fixed the disk.
My hardware diagnostics program gave all systems a green light.
After all this, the system still hangs.
This must be an operating system glitch.
How do I fix it?
If you tell me to reload the operating system, then I'll have to go retro with Snow Leopard.
All subsequent updates were purchased from Apple on the Internet and downloaded.Cineast wrote:
If you tell me to reload the operating system, then I'll have to go retro with Snow Leopard.
All subsequent updates were purchased from Apple on the Internet and downloaded.
Not so. You use the recovery mode to reinstall Lion. Details in Recovery and About OS X Recovery. Also, see Computers using Internet Recovery. -
when i click to open firefox it says that "firefox is already running but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." and I've tried to shut down and restart my computer but it keeps showing the same message. I've even uninstalled Firefox and then reinstalled in the hopes that the problem would be solved but it this message is still popping up. What can I do to solve this problem?
== This happened ==
Just once or twice
== I was on facebook trying to upload pictures yesterday. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; InfoPath.1)Do you have a profile lock file in your profile folder? If so, delete it and see if TB runs properly:
http://kb.mozillazine.org/Profile_in_use#Remove_the_profile_lock_file -
I just installed this update and now I cannot access "Mail" at all. I tried reinstalling the program, but that does not work, either. Help!
Paldeng, thanks for the suggestion. I've done all that. I can connect to the server, but apparently they are not recognizing my ID and password. I can use the server program if I don't go through Mail (using the same ID and password). My mother in another state with another provider has had the same email issue, as also my husband on his laptop who uses the same internet connection I do. His worked fine until we had it repaired at the Apple store and all the original programs reloaded (with the required updates, I assume). We can receive email in Mail, we just cannot send.
I contacted my service provider, and we went over my connections. They said it was not their problem and connected me with Apple, resulting in a charge to me because my warranty is long expired. Apple swears it is not their problem, it is the provider, so here I sit. My son was able to fix my Mom's Mail (she's 97) and got my husband's working also, until mine went out, by tweaking connection descriptions and ports remotely. The thing is, we had not messed with any of those settings, so what changed? I just did not want to bother my son again, as he has many other demands on his time.
Since this fiasco with the Mail v4.6 update, I'm wondering if something else was updated that works well with Lion and Mountain Lion, but does not work well with Snow Leopard and Leopard. I think the problem I had with the Mail update was that my Mail program had been renamed to Mail (original), and therefore was not being recognized by the update. Perhaps they had another tweak in there somewhere that is affecting outgoing mail connections? -
Trying to update my software (iPhone and iPad) it says my iTunes software needs to be updated, but it is already is. I try this over and over again. I've already reinstalled iTunes and have shut down and restarted my Mac several times. How can I fix this?
This is what worked:
"In iTunes, I signed out of the store. I exited itunes and restarted it, logged back into the store (with my apple id), then I pulled down the iTunes menu in the menu bar and selected Check for updates.
At this point it said that iTunes 11.1 was available and I'm downloading now " Quoted from a fellow user.
It fixed my problem. -
Not sure if anyone else is experiencing the same issue of the screen freezing or suddenly enlarging. I'm having to shut down and restart as much as five or six times a day. This has been happening pretty regularly for the past week or more, but seems to be getting worse. Could it be the last software update?
Close all apps in Multi-Task Window.
1. Double tap the home button to bring up the multi-tasking view
2. Swipe the app's windows upwards to close
3. The app will fly off the screen -
When I try to open iPhoto I get a window dialog that says...
Your photo library is either in use by another application or has become unreadable
Shut down and restart your computer, and then open iPhoto again. If the problem persists, try rebuilding your photo library. To do this, quit iPhoto, and then reopen it while keeping the Option and Command keys pressed. You can also try restoring your photo library from a backup.
I have tried the reopen it while keeping the Option and Command keyes pressed.
No change.
I dee nothing but a blank page,
Any help would be appreciated.
Also hace back ups of all images on cd's. dvds and jump drives.
Any advice is appreciated.Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD -
I accidently "x" off the download of firefox 4 before it had finished and now the home page doesn't work. it loads but then wont let me search from it? i tried redownloading firefox but that didn't work is there a way i can resume the previous download?
Your More system details list show that you run the latest Firefox 4.0.1 version.<br />
You can check that via Help > About Firefox and on the Help > Troubleshooting Information page.
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* https://support.mozilla.com/kb/Server+not+found
* https://support.mozilla.com/kb/Firewalls
If you posted from another computer then download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
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