HT3529 My phone does not notify me by sound of a text msg .Everything is turned on and volumn is turned up . Any idea how to fix this

My phone a 4s does not notify me by sound of a new text msg. Have tried eveything I know so if anyone has a suggestion .

Thank you for your responses! Unfortunately, I tried resetting my preferences but it did not change the outcome. I was able to get rid of the export problem when I deleted the tabs in the formatting (Thanks, Eugene) there a setting a can change that would make my computer export the tabs normally (when my coworker exports the same document she does not have a problem even with the tabs...)

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