HT4061 my phone wont turn on so i cant getbthe seriel number, even when i plug it in the computer the apple sign pops up and goes in and out..

my phone wont turn on anymore, at first it was just shutting down for no reason but still coming on but today the phone wont come back on,now the apple sign is on screen and going in and out. what should i do to fix this problem

If you've tried the basic troubleshooting steps (restart, reset, restore from backup, restore as new), and you've tried charging from a wall socket and these all fail, then you have a hardware problem.
If your unit is still in warranty, you will be eligible for a replacement with a refurbished unit free of charge.  If you are out of your warranty period, you will be eligible for an out of warranty exchange which will cost the equivalent of 200 US dollars.

Similar Messages

  • HT4061 my phone wont turn on so how can i find the serial number

    my phone wont turn on so how can i find the serial number

    Did you read this section from the article you linked:
    If you have access to your computer, but not your device

  • HT4061 my phone wont turn on after update  HELP!!

    updated the software on my iphone 4  now there is a flashing apple & the phone wont turn on.  HELP anyone know how i can fix it?

    http://support.apple.com/kb/ht1808

  • HT4061 Help! My iphone displays a cord to an itunes icon and I can't get it to go away...even when I plug it into my computer.  My computer is not recognizing it as a device.

    Help!  My iPhone 4 displays a cord to an itunes icon and I can't get it to go away...even when plugged into my computer.  My computer doesn't recognize it as a device.  How can I just cancel all this and get my phone back to normal?

    You might want to try performing a hard reset of your device; this will restart it and generally clear out any errors, it will not erase any data on your device.
    Press and hold both the home button and the lock button (the button on the top right of the iPhone) for several seconds until the Apple logo appears.

  • HT4061 my phone wont turn on how do i find the serial number

    i dont have the original packaging of my device either, and my screen is cracked on my iphone 4

    Read the ENTIRE article:
    http://support.apple.com/kb/HT4061
    It is the same article you linked from...

  • HT4061 My I phone wont turn on....  Help?

    My I phone wont turn on, I've tried the reboot, any other suggestions??

    Hi Hudson,
    If your iPhone will not power on successfully you may want to follow the steps in the article below to get it back up and running -
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Have a good one,
    Braden85

  • My iPhone 4 is shut off and wont turn back on, unless i plug it in an outlet & when i do that it says "connect to Itunes" & then i do that and the phone wont turn on & it shows nothing is plugged in . HELP!

    My iPhone 4 is shut off and wont turn back on, unless i plug it in an outlet & when i do that it says "connect to Itunes" & then i do that and the phone wont turn on & it shows nothing is plugged in . HELP!
    & it keeps trying to turn on but it wont . like the apple logo pops up for a minute , then turns off.

    Had exact same problem. Rang Apple support and various apple repairers. All of them said in effect, too bad, you'll have to lose everything since your last backup. It's a work phone with very important stuff on it and the latest backup was on a computer that had a virus. Convergence of crap :/
    Happened to talk to a friend who said to try replacing the battery. Did that. Problem fixed. All data saved.
    To all Apple support people: rather than say 'once it's in recovery mode you lose all data' try saying 'replace your battery and see if that works first'!!!!

  • HT1766 my phone wont turn on and has a itunes picture and the usb picture on it what do i do

    my phone wont turn on it has a itunes pic and a usb pic on it i take it i need to conect it to itunes but cant find out where or how anyone help please

    iPhone is in recovery mode.
    http://support.apple.com/kb/HT1808

  • HT4623 i down loaded ios 6 now my phone wont turn on it has been 2 days and it is really bugging me it keeps saying link to itunes but it wont link itunes asks me to restore the phone and i dont want to loose my info ps i have itunes 10.7

    i down loaded ios 6 now my phone wont turn on it has been 2 days and it is really bugging me it keeps saying link to itunes but it wont link itunes asks me to restore the phone and i dont want to loose my info ps i have itunes 10.7

    you must restore i would put in dfu mode if it isnt asking to restore when you plug it in

  • My phone wont turn on HELP

    i have the ios7 beta 2 and it worked great for a couple weeks. now my phone wont turn on. the apple sign shows up then it goes to the loading circle and freezes. i dont care if i have to reset it i just want to be able to use my phone again.

    i have the ios7 beta 2 and it worked great for a couple weeks. now my phone wont turn on. the apple sign shows up then it goes to the loading circle and freezes. i dont care if i have to reset it i just want to be able to use my phone again.

  • I have assisive touch so I cannot use power button on top but my phone wont turn on I tried plugging it in  and pressing the home button but nothing is working?

    I have assisive touch so I cannot use power button on top but my phone wont turn on I tried plugging it in  and pressing the home button but nothing is working?
    please help

    - Connect to computer and it it shows in iTune restore via iTunes
    - Then try letting the battery fully drain. After charging for an hour try the reset (both buttons) and connecting to computer and restore.

  • Phone wont turn on and brings up an error of flash drive needs to be accessed and keepout, what can i do??

    phone wont turn on and brings up an error of flash drive needs to be accessed and keepout, what can i do??

    is the phone jailbroken? if so, no help can be given here.

  • I was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!

    i was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!

    Hello there, RFJA2211.
    The following Knowledge Base article offers up some great troubleshooting steps for unexpected power off of your iOS device:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Update failure and now phone wont turn on

    please please help. as stated above the update failed and now the phone wont turn on.
    i had charged the phone up so that wasnt the problem, it just said that the updater lost connection with my phone
    can anyone help?
    cheers

    You did not specify what phone model you have.
    Have a look at the link below to a post in the POK section regarding this issue.
    /discussions/board/message?board.id=topfaq&thread.id=112

  • HT201210 What to do when an error occurs after the restoring process? my phone wont turn on anymore

    What to do when an error occurs after the restoring process? my phone wont turn on anymore

    The phone is telling you to plug in your phone to your computer. Do that then let it sit for a few minutes and then try it again and make sure itunes is open when you do

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