HT4623 my ipad update over the air to the new os but when I turn it on it ask for a password to get into my ipad to use it and i never had a password how to i get into using it?

can not log into my ipad after it update to a new os system how do i log into the ipad? i keep changing my apple id but not sure if this is the same way to log into my ipad. i just bought this last year in 2013.

Just remove password

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Hello, i bought an ipod 5 touch. and i restored it and turned iton, but when i turned it on its asking for the ex owners apple id and password. i have no idea who the old owner was, any help???

hello, i bought an ipod 5 touch. and i restored it and turned it on, but when i turned it on its asking for the ex owners apple id and password. i have no idea who the old owner was, any help???

I hope you bought this from a store, you can return it and get your money back. BUT if you bought from a person off the street or off the net, someone you don't know... I'm thinking you just got screwed! And are out the money and have an expensive paper weight. I hope I'm wrong, but I think you have a stolen iPod. If you can find the person that sold it to you return it and get your money back, but I'm thinking they are long gone. If you can not find the person report it to the police and turn it over. Sorry and Good luck.

Nnew to iPad, I think I have set up my email but when I open mail it simply asks for new account or to edit my account. How do I get to the in box?

I am new to iPad and have set up my mail account but it will not let me open the in box. Any suggestions

How did you set it up - manually in Settings > Mail, Contacts, Calendars , or by syncing via your computer's iTunes ? And what happens when you then try to open the Mail app ?
There is some help on setting up email accounts in the iPad manual which can be downloaded from here http://support.apple.com/manuals/ipad

I had iOS4.3 before i restored it now i have got ios 4.2.1 which i never had before? how do i get it back to my normal one? 4.

I decided to restore my iPod touch 3G as i thought it might refresh it to get the iOS 5 as i really want it. Before i restored it i had iOs 4.3 which i have always had on my iPod. After restoring my iPod it went back to its factory conditions and i got iOS 4.2.1 which i have never had before? how can i get it back to my normal one or how can i get iOS 5 as on the apple website nothing is telling me to how to download it? can i please get some feed back so i know what to do.
Also the touchscreen isnt intime as quick as it used to be after I restored it, This is quite annoying whist im playing a game on my iPod. Thanks:)
Message was edited by: Georgia97

Are you sure you really have a 3G iPod? A 2G iPod can only go to iOS 4.2.1. When you restore an iPOd wyou will get the latest iOS.
You need iTunes 10.5.X for iOS 5.
If your iPod is a 8 or 16 GB one it is a 2G iPod. Apple only made 32 and 64 GB 3G iPods. A 32 GB one can be either. To tell a 2G fom a 3G ypy need to know the model numbe engraved on the back see:
Identifying iPod models

Itunes has sent a lot of my music into iCloud. I have not asked for this. I can't log on to icloud, since I only have an ipod. How do I get my music back? It seems to have disappeared from my computer.

itunes has sent a lot of my music into iCloud. I have not asked for this. I can't log on to icloud, since I only have an ipod. How do I get my music back? It seems to have disappeared from my computer.

I have read the the advice you gave, and I had already tried that. It did not help.
When I tried to download an album with nine songs, (I have paid for the complete album), two songs were missing. One of them has showed up/disappeared a couple of times, but with a cloud/arrow-symbol next to it, what I thought to be a symbol for downloading from the cloud. When I click it, it starts a downloading process, and then I am told it cannot be done, "please try again later". The other song is nowhere to be seen. The song with the cloud/arrow-symbol, I bought 3 times, once with the album, twice just the song. That didn't change matters. iTunes tells me I have downoladed all songs I have purchased.
I do not really understand why you do not understand what I am writing, I only describe what happens when I use iTunes.
If a person want to use iCloud, one needs an iPhone, iPad or an iPod Touch. That information is not given until you have downloaded and installed the iCloud program. That is why I have it on my computer, but cannot use it. To set up an iClod account, you have to connect one of the above mentioned devices. I don't have one, so I cannot do it.
If you want the (13013) problem explained, I suggest you google it. I am not the only one to have that problem.
I am thankful that you spend time on trying to help me, but I cannot explain things clearer than this.

Recently got a new iphone but when i tried to sync it with my itunes, all my music appeared with a cloud beside it and doesnt play. Do i have to download each individual track by clicking on each cloud or is there an easier way? I have over 1000 songs!!!!

Recently got a new iphone but when i tried to sync it with my itunes, all my music appeared with a cloud beside it and doesnt play. Do i have to download each individual track by clicking on each cloud or is there an easier way? I have over 1000 songs!!!!

Hi. The two user tips both describe a sequence of steps that should get your library from the point where it threatens to wipe data from your device to where it is syncing normally, while recovering as much information as possible. It may still be necessary to wipe and reload the device but this should only take place once all the data that can be recovered has been recovered.
Doing step 1 of 8 and then complaining things aren't the way you want them to be yet strikes me as premature...
Since you appear to have all your media content, and we are discussing an iPod classic, not an iOS device, the main worries are already taken care of. What's left is ratings, playcounts, playlist membership and checked status. Since your device holds only part of your library at best you could only recover the missing data for the content that is on the device using third party tools.
Recreating the previous checked/unchecked status of every track in your library from where you are now may not be that easy. Syncing with selected playlists has many advantages, one of which would have been that you would have a named playlist that could have been retrieved by 3rd party software if you had used this method.
You haven't explained what caused your problem in the first place, but if you have a Previous iTunes Libraries folder holding old copies of your iTunes database (generated with each iTunes update) then it would be possible to restore the most recent of these and then update the library with any changes in your media folder.
BTW Apple doesn't offer free support for this kind of issue with iTunes.
tt2

HT1689 I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H.

I am trying to set my imessage, but when i switch to on it asks for a password with a different apple id than my original

i am trying to set my imessage, but when i switch to on it asks for a password with a different apple id than my original

Sign out of that Apple ID, then sign in with the correct one.
Go to Settings > FaceTime, tap your Apple ID, and select Sign Out.
Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out.
http://support.apple.com/kb/ts4268

Replaced my hardrive with new one. but when i turn the computer on, the hardrive doesnt show. pls help.

Replaced my hardrive with new one. but when i turn the computer on, the hardrive doesnt show. pls help

Before installing a new drive - it is generally better to install it in a external usb enclosure and connect it to your Macbook so you can format/erase the new drive and make an exact clone of the drive you wish to install, unless you plan on doing a clean install.

HT1920 I was recently asked for account info on an account that used an email address that had been hacked. how can I get rid of this account record or the account itself.

I was recently asked for a password for an email on the App store. The email was very old and was one that was hacked so I removed it from my email list. Now I have no record of the account, its password or security questions, and obviously I can't receive email on the account. How can I eliminate this account. I may have already divulged ninfo to this address that could get into the hands of a hacker.

Email size limits are imposed by mail providers, not the operating system. They usually vary in the 20-25 MB range.
The limit is for an individual email plus any attachments it may have. The only way to release that email message is to reduce the size of the attachment if you can do so. The limitation itself is from your email provider so there isn't anything you can do to change the limit.

I went on a website, then another window opened and said i had a virus. how do i get rid of the virus.

I was just browsing on the internet. opened a website called watch32.com and another window opened saying i have a virus. i have done a scan using clamXav and it says that there is no infected files but when i go to the console it says the know virus number. how do i get rid of the virus?

Kyri1 wrote:
Download AVG AntiVirus For mac
DO NOT download AVG. As has already been pointed out repeatedly, this is not due to a virus, and AVG is no good on the Mac anyway.
For details on exactly what's going on here, see:
Tech support scam pop-ups
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

I just bought a new ipad2, when I turn it on its asking for a passcode, but since I've never accesed it I have not set a passcode, so how do I get in?

I just purchased a new ipad2, when I turn it on it';s asking me for a passcode, but since i've never accesed it, i could not create a passcode. How do I get in?

You need to connect the device to a computer running iTunes
http://support.apple.com/kb/HT1414?viewlocale=en_US&locale=en_US

I tried moving an album from iPhoto to Pictures. It took the entire iPhoto Library. Now I can't use it, and I cannot open it. How do I get it back to just iPhoto?

I tried moving an album from iPhoto to Pictures, but the entire iPhoto Library moved.
I now cannot open iPhoto. How can I get it back?

A folder named Library popped up in Pictures. I didn't want the entire Library, just the one album.
When I open the Library Folder in Pictures, I get sub folders dated with years.
When I open the subfolders, I just keep getting more folders.
This looks like you were viewing your iPhoto Library; the contents of the Masters folder. Is your original iPhoto library still there?
Where do you keep your iPhoto library? In the default location in your "Pictures" folder?

I have a new computer, but when I try to sign in iTune for authorize the computer. The program never connect to iTunes.

Can somebody can help me with iTune!, it is a real mest. Since six month I never be able to do a backup. Now, that I have a new computer. I am trying to sign in iTune Store, it showing that "Accessing iTune Store" but after 10 hours is still in the same status.

http://www.youtube.com/watch?v=gmOmd_WFp6o
This was helpful for getting icloud set up from my pc...but someone said that they had it on their pc and then it disappeared. Fun! Fun! Fun!

My iPhone keeps turning off and wont switch on again for several hours. it is less than 2 months old and my only form of communication. how do i get some help in adelaide south australia?

it feels hot and seemingly wont repower until the battery has all but lost its charge.
last time it repowered the screen was locked into zoom mode for about an hour
and debug console messages are present.
battery charge life is very poor, minimum 2 recharges per day.
my phone is my only means tof contact in case of emergency
.... my life was much less complicated before iPhone,
i am pretty well over the isolation as a result having apple products
HOW can i get some HELP here in south Australia?

it feels hot and seemingly wont repower until the battery has all but lost its charge.
last time it repowered the screen was locked into zoom mode for about an hour
and debug console messages are present.
battery charge life is very poor, minimum 2 recharges per day.
my phone is my only means tof contact in case of emergency
.... my life was much less complicated before iPhone,
i am pretty well over the isolation as a result having apple products
HOW can i get some HELP here in south Australia?

HT4623 my ipad update over the air to the new os but when I turn it on it ask for a password to get into my ipad to use it and i never had a password how to i get into using it?

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