HT4798 the arrow but clicking that arrow does not open a window to reset my password throug apple id. What should i do now?

I forgot my user account password and after three attempts it does bring

Restart your computer while also holding down the 'option' key.
From the row of icons, choose the 'Recovery' disk.
When you get a desktop, choose 'Utilities > Terminal' at the top.
In the Terminal screen, type 'resetpassword' and hit 'return' on your keyboard.
Reset your password from the dialogue box that opens up.

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