HT4993 I was given a phone that requires an Apple Id but I don't have contact with the person who previously owned it unlock it. Is there any other way?
How can resolve this issue?
You will need to contact the original owner of the iPhone.
If the device is in Lost Mode, then this means the original owner of the iPhone has reported the iPhone as lost or potentially as stolen. If it is not in Lost Mode, then you will need the original owner who has the device signed into his Apple ID to remove the device by going to www.iCloud.com and signing in with his Apple ID credentials and subsequently removing the device from the account.
If you call AppleCare, if you are not the owner of the account and you cannot verify the identity of the account over the phone, there is nothing they can do to assist you.
Similar Messages
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Hi guys,
I cannot get my Apple TV to connect to the only available wifi connection in my building.
Basically when I log on to it with other devices you have to type in a password (like all wifi connections) but then it opens a browser window with a user agreement that you have to accept each time you log on. Since Apple TV does not have a browser option I can't log it on.
Is there anyway around this issue???
Or is there anyway to get content from my iPad to display on my Apple TV without an Internet connection on the Apple TV???
Thanks guys!Is there anyway around this issue???
Or is there anyway to get content from my iPad to display on my Apple TV without an Internet connection on the Apple TV???
Unfortunately not. -
Hi I have an iPhone 4 & need to software update but don't have access to a computer & my phone dosent have it own system up date is there any other way of updating it
The first time to iOS 5 must be done with iTunes on computer.
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my new iphone was stolen today. I'm trying to track it via icloud but it shows the average ratio that the phone is disconnected. Are there any other way to track the phone. Thanks for your help.
If the phone is turned off, doesn't have an internet connection, or has been restored preventing "Find my iPhone" from being able to work, there is no other way to track it.
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My old Apple ID was tied to an email address that I no longer have access to. My security question answers don't seem to work. Is there any other way to retrieve my password?
I have a new Apple ID - I would love to be able to merge them. Is that possible?You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90031) -
My iPhone 4s notified me that I had to manage my storage so I deleted apps that used a lot of space I deleted almost all my picture and it still keeps telling me I don't have enough storage is there any other way I can make room on my phone ? Were it shows how much storage I have available it still says 9.9 even after all that I have done so I don't know if I need to change my storage plan or what but anything will help I guess
Check for 'others' in iTunes against your iPhone.
Restore from a previous backup to reclaim some of it.
Still want more, Restore in iTunes, setup as New. -
I just upgraded to the 5S now I have random music on my phone, some stuff I've never head of, some stuff that is on my computer but I don't have it selected to sync onto my phone. How do I delete these songs? I haven't hooked it up to my computer. iTunes matches has never been turned on and I did turn off the Show all Music option. Some songs have the option to slide from right to left to bring up the delete button but not the ones I want to delete! I want them gone please help! I really don't want/need carni music from my daughters 4th bday party on my phone!! If anyone has a solution that does not involve me plugging into my computer that'd be awesome....
<Edited by Host>It is working now. I no longer get the message about the item not being available in the US and I can access the store.
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How can I reset my security questions? Everytime I try again like thousand time all I get nothing. It won't appear my mail. I tried create new Apple ID but I don't have card to buy. I only have iTunes card. I was think about drown my phone in toilet
Contact Apple support at 800MYAPPLE and ask them to assist you with resetting your security quesitons.
They will ask you to verify your identity. Not usually a big issue. Call them ask for assistance.
They can walk you through getting the security question issues resolved.
Good luck. -
my iphone was stolen, when i tracked my phone its already offline so without hesitation i deleted it. Is there any other way to track it using serial number? or make the phone good as a dead iphone?
Sorry, there is no way to track your phone. Call your carrier, & if they offer blacklisting, have them blacklist your phone.
Since you're running iOS 7.0. the phone is useless to anyone but you, as it cannot be re-activated without knowing your Apple ID/Password. -
TS3376 If my phone was stolen and the thief turned off my iCloud, is there any other way to find it?
If my phone was stolen and the thief turned off my iCloud, is there any other way to find it?
Only using the same technique you would use to find your wallet, look for it.
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my aunt got my cousin a new iphone, so she gave me my cousin's old iphone. I reset the the phone she gave me so i can set it up for my own use now. The problem is that i need the account of my cousin in order to activate the phone, the bad news is that her account was hacked. Is there any other way that i can activate this account and put it on my list of devices? So that if i want to reset it, i'll just use my account to activate it.
P.S.
i Do have a proof that this phone was given to me by my aunt and she is the one who bought it for my cousin.Your cousin needs to contact Apple and ask to speak to someone in account security to get the Apple ID back under his/her control.
If your aunt has original proof of purchase for the phone, she can bring that, along with the phone, to an Apple store or call Apple and they may be able to assist.
~Lyssa -
I bought mountain lion for my macbook pro and I'm trying to install it and it says there was an error and I need to boot up but I don't have any other start up disks to boot up with. Are there any suggestions of how I could get my computer started?
Hold the Option key down and restart. Select one of the drives that comes up and hit the Return key.
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I have photos on my iPad that I want to delete. The problem is I don't have access to the computer used to sync them. It was my ex husbands computer and iTunes account. Is there any other way to delete them?
Not sure is any of these methods will work.
The links below have instructions for deleting photos.
iOS and iPod: Syncing photos using iTunes
http://support.apple.com/kb/HT4236
iPad Tip: How to Delete Photos from Your iPad in the Photos App
http://ipadacademy.com/2011/08/ipad-tip-how-to-delete-photos-from-your-ipad-in-t he-photos-app
Another Way to Quickly Delete Photos from Your iPad (Mac Only)
http://ipadacademy.com/2011/09/another-way-to-quickly-delete-photos-from-your-ip ad-mac-only
How to Delete Photos from iPad
http://www.wondershare.com/apple-idevice/how-to-delete-photos-from-ipad.html
How to: Batch Delete Photos on the iPad
http://www.lifeisaprayer.com/blog/2010/how-batch-delete-photos-ipad
(With iOS 5.1, use 2 fingers)
How to Delete Photos from iCloud’s Photo Stream
http://www.cultofmac.com/124235/how-to-delete-photos-from-iclouds-photo-stream/
Cheers, Tom -
My iphone 4s' screen is black, but it's still on and charging. I broke my lock screen button so I am unable to turn it off using the home button and lock button. Is there any other way my phone can restart or turn off ? Is my phone broken for sure?
Kbkohn wrote:
I am in tears right now because I entered all my 11month old sons milestones into my phone and now I have nothing I'm so upset and am hoping there is a way to get this information back.
Most intelligent people would not store such sensitive data on a device that could so easily be lost, stolen, or damaged. Even if they chose to do so, they would use the device as designed and regularly sync and backup that device as described in the User's Guide.
Have you done so? If you have, all of the data is either in iCloud or iTunes on your computer. Replace the device and restore the new iDevice with the backup of the old one. -
My wifi button is frezon and I tried turning my phone off for a period of time and reset my phone but the button is still frezon it want slide over to turn on my wifi. Is there any other way to fix without going to apple to get it fixed?
Hey Posada143, You can still try the rice thing, but do not expect much, as roaminggnome has stated. The rice only works if you do it ASAP and leave the iPod off-- do not attempt use, turn on or charge until it is completely dried out. This is probably academic at this point but remember this for the next time: The drying can take 10 days. You put the uncooked rice and iPod in a sealed bag, change the rice every couple of days. This creates a low humidity environment and draws the moisture out of the iPod, but it takes time. Turn your iPod on to earlier, and you run the risk of shorting out, damaging the components inside. Even if done correctly it can spotty. If you do get the iPod to work (and this may require Resetting, Restoring or attempting to place it in DFU recover mode) the first thing you do is make backups, because you never know how long it will continue to work. As for your pictures, if you can't get your iPod to work, you can try data retrieval companies, however; there is no guaranty it will work and it tends to be very expensive. In the future get in the habit of as making backups, because you just don't know. And invest in and use a water tight case. Hope this helps, Good luck. Cheers.
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