HT5085 i had backed up my previous iphone to my icloud to then transfer to my new iphone and nothing has appeared.. what do i do?

Question

I had backed up my previous IPhone to my ICloud and now i am trying to download it all to my new IPhone but there is no pictures,music or video on the new phone...What do i do?

Answer 1

Hello there, JamesCody518.
The following Knowledge Base article should provide helpful steps to determine a resolution for your issue:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Specifically:
Authorize using the correct account name
The items you are trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you will need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.