HT5621 My ipad recognizes and old email address for icloud. When I go to change the address it sends me an email verification email that says click the link THAT DOES NOT EXIST IN THE EMAIL!! How do I get this changed?

Question

I cannot get my icloud email address changed, but I no longer have that email address.  So it is sending an email to an address that no longer exists, yet I cannot get it to change to my current email address.  WHen I walk through the process, it sends me an "verificaiton email" that DOES NOT have the link in it to verify.  UGH

Answer 1

Welcome to the Apple community TMOZINGO.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.