HTML Email saved as MSG opens as RTF Email when Exchange Cached mode is OFF

Hello,
i have the following problem:
In an Exchange 2013 environment each time i open a HTML email and save it to disk as a MSG file (Unicode or non Unicode) i get a MSG file with an RTF Body. This only happens when Exchange Cached mode is turend OFF. I tested this with Outlook 2010 and Outlook
2013 with no 3rd Party Addins installed. Any idea?
Regards
Thorsten
Best Regards/Viele Grüße Thorsten

I've found this information from our internal channel.
In some case, when you need to convert MIME e-mail with HTML body into .MSG file. For that, HTML must be converted into RTF.
Outlook Converter provides basic means of such conversion (which can be suitable in most cases), and lets you use any external converter for high-quality HTML-to-RTF conversion. Although Outlook can display .MSG files which have HTML
body and no RTF body, the problem occurs when you try to forward or reply such e-mail. For this to succeed, the original message must have RTF body as well.
So, please check whether the message you've dragged onto desktop is MIME message. This might be the root, however, it
still doesn't explain why it only occurs in specific circumstances (Exchange online mode only).
Feel free to post back. Thanks.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

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