Huge problems with both Linksys site and HND

Hello,
As business user of CISCO products and for @home using Linksys by cisco WRT610N with the Mediahub ive always been a huge fan of your products and still support it every day, however, i have been talking 3 times over chat support now about the 2 problems i have and it seems no one understands what is going on.
1) I updated the firmware on my WRT610N to the latest from january 2009, succesfull
2) I installed LELA and run the Home Network Defender setup, product installed, got a serialkey
3) I click on a device change its security settings and then : PRODUCT NOT ACTIVATED.
Trying to log in over and over doesnt solve anything and reinstalling i tried already 3x aswell, i had to use a different emailadress now everytime, very annoying.
Apart from that, i couldnt use my original login on your site anymore i am getting the request a new password emails with a new pass and link but when i then try to login, it keeps saying that the information is not correct, over and over, repeated the process already 10x, no difference.
Therefor im now using a brand new registed username so i can at least post about my problems and hope Linksys (CISCO) will fix these issues so we can all make sure things work perfectly as with Cisco business products.
I hope to hear from anyone asap as i wanna get my problems solved soon,
Kind regards,
Michiel
TechConnect B.V.
(Mod Note: Email address removed. Please use PM system)
Message Edited by giantherockstar on 03-18-2009 09:11 AM

Sorry to hear about your issues. Can you please private message me your phone number and email address? I'd like to set up a call to see how we can troubleshoot your issue.
-Spencer

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Description
<dir>
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<dir>
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Additional Information 3: d486
Additional Information 4: d48664e52db6f0b0676e13c96e422192
</dir>
Extra information about the problem
<dir>
</dir><dir></dir><dir></dir><dir>
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</dir>

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