Hyperlinks in Word 2007 not appearing in PDF file

I am not sure if this is more of a Word problem, or an Acrobat problem.
However, I have a document in Word that contains a table of contents and several cross-references that are hyperlinks to locations in the document. In the Word file, you can CTRL + click and you will be taken to the destination of the hyperlink, for example to a topic in the Table of Contents.
I used to make these a couple years back and they worked fine.
I am using Word 2007 on a PC with Acrobat 8.1.2. I have tried both the Standard and the Rich Content PDF job options and neither of them seems to give me hyperlinks in the finished PDF file. Am I missing something?

I've also had problems carrying links over from a Word file (I'm using Word 2002). External links in footnotes are not carried into the PDF file unless, using Change Conversion Settings - Settings, the 'Enable Accessibility etc.' box is ticked. Even then, in a 2mb file, with a lot of footnotes, whether the links are carried into the PDF file seems to depend on which computer I use. OK with XP and 1.5gb; but with Vista and 3gb the links do not appear in the PDF file. In either case its a 10+ minutes process.
If you don't tick the box, links in footnotes are carried over only if the actual URL appears in the text. However, the process is much quicker.
Ed McG

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