I already have a CC account through my educational institution but it did not include the Lightroom mobile. So now, apparantly, in order to get Lightroom mobile I have to purchase the PS/LR photographers package but when I went to do it I was told that I

I already have a CC account through my educational institution but it did not include the Lightroom mobile. So now, apparantly, in order to get Lightroom mobile I have to purchase the PS/LR photographers package but when I went to do it I was told that I already have a CC account. What am I to do?

I think all you have to do is go to the App Store and download Lightroom mobile onto your mobile device. You don't need another package in order to get it.

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I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

Please do not try to send attachments in mail responses to forum messages. Please return to the forum and click Reply. You can then use the CAMERA icon to add your pictures. Looking forward to seeing what is wrong with your license screens - the general advice is simply to sign in, and everything is done. Make sure you use the SAME Adobe ID that you used to purchase, and check your account details to be sure the subscription is active.

I purchased a movie english version but when I went to play it it was in french how can I change to English???

I purchased a movie english version on my ipad2 but when I went to play it it was in french how can I change to English???

Hi dougy scrooge,
It's great to hear that your problem got resolved.
You can reach out to us if you have any other query in the future.
We would be happy to help you.
Regards,
Anubha

HT1725 Used $20 music iTunes gift card. redeemed the $20. but when it went to payment method , there was no inclusion of redeemed card or Store credit. ps I am in AUSTRALIA

Used $20 music iTunes gift card. redeemed the $20. but when it went to payment method , there was no inclusion of redeemed card or Store credit. ps I am in AUSTRALIA

Is Settings > General > Restrictions > In-App Purchases: ON (green)?
Some In-App Purchases works only with credit card.

Recently installed OSX 10.8.2 and found that there was NO ~/Library and when I tried to create one I was told that it already exists.

Recently installed OSX 10.8.2 and found that there was NO ~/Library and when I tried to create one I was told that it already exists.
Does anyone know why ?

It's hidden. Choose Go to Folder from the Finder's Go menu and supply that path to access it.
(71284)

I just purchased the new iPhone 4 but when I went to plug it in I found that I had lost all of my photos, videos and music. I thought I had backed up my old Iphone by plugging it into iTunes. Is there anyway to get my photos and such back?

I just purchased the new iPhone4 but when I went to plug it into Itunes for the first time I found that I had lost al of my photos, videos and music. I thought I had backed up my old Iphone by plugging it into Itunes before turning it in. Is there anyway to recover my photos and such?

Is this how you backed up your phone http://support.apple.com/kb/HT1766 if not then sorry all your contents are gone.

What does JSESSIONID stand for when accessing Comcast/Xfinity emails? I was told that it means that a person who lives in my apartment bldg is hacking my mails. What say you?

Greetings,
I have had a hacker problem for quite a while. I thought I had rid myself of him. (He is a neighbor in my apt. building). In any case today while attempting to set up a new e mail addy, my existing addy just 'disappeared' from the comcast site !! I did not know what to make of it. I called a friend who is rather tech savvy and understands that I am a bit paranoid after the many many months of serious hacking and the awful history of same that I have experienced. He told me to look at my cookies. I read the list and when I got to the ones that said "sc0112.wc.mail.com.comcast.net", with a cookie named "JSESSIONID" that he thought that the hacker might have, at the very least, got into my e mails. Does anybody have any info on this issue. Other then hard wiring my iMac to a router via a cable modem are there any other steps that I can take to have as safe of an experience as I can have.
I am most grateful to those of you who take the time to read and respond and I thank you in advance.
Thank you.
macuser222

JSESSIONID cookies are placed in your browser by websites (in this case, the comcast webserver) that want to keep track of your login session. Webservers that you log in to, such as your comcast email site, will set cookies such as this one so they can remember that you are logged in. This JSESSIONID cookie that you have is harmless, and actually necessary for the proper operation of the comcast email site.
But, if someone else (eg. a hacker) were able to get a copy of your JSESSIONID cookie, they could impersonate you; they don't need to know your username or password if they have a current copy of your session cookie.
It's hard to say what's happening to you, but if you suspect something fishy is going on, I'd start with:
- Make sure your wireless router is configured to use WPA or WPA2 security. (WEP is not good enough).
- Change the password on your wireless router! Make it long (12+ chars), with upper and lowercase letters, and numbers, and throw in some other characters like ! # % $, etc
- Change your comcast password, make it a good one too.
- You do own the router, right? You are not connecting to a router owned by someone else?
- When you login to websites, make sure that the login page uses HTTPS. Really, these days, a security-concious website will keep the session over HTTPS at least until the user logs out.

Today when I opened Firefox It wouldn't open on restore down mode but when I went to full page it was OK, restored down again it disappeared or crashed. Yours G.Swan

Today when I open Firefox the web page didn't appear in restore mode, but it appeared in task bar I then tried full screen which did come up as a full page, then when I restored down I lost it again and it was still in the task bar and would regain full page when asked. That's how I'm sending this request. Also when loading gmail the system crashed.
Yours G. Swan

Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

How do I update my software, currently on10.6.8 but when I check for new software I'm told that I'm up to date

Hi,
I want to update my software, in order to buy Numbers, which requires 10.7. However, when I check for updates I'm told I'm up to date although I see I only have 10.6.8
Help.
Thanks in advance

You are upto date for 10.6 = Snow Leopard...
The next OS X = Mountain Lion = 10.8 which is a paid Upgrade...
Upgrade to Mountain Lion

I just updated FF from 3.6.24 to 8.0.1, restarted my computer, but when I try to open FF, I'm told that I need to restart my computer to complete the installation. How can I fix this?

I can't open FF, without being prompted to reboot. I've tried uninstalling and reinstalling, but get the same prompt to reboot.

Try Safe Mode to get around the loop and see whether it lets you remove just the add-on you want to remove.
http://support.mozilla.com/kb/Safe+Mode

I was on safari and it froze. a screen came up that said "you need to call this number because your email account has been temporarily been suspended" i did not call the number but how to i get rid of it?

How do I get rid of a virus on safari?

It's not a virus. It's a JavaScript scam that only affects your web browser, and only temporarily. There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

TS2446 My Apple ID is locked because I did not know the answers to my security questions when I tried to buy something. How do I get rid of/ reset my security questions?

I cannot buy any music due to the security questions. I do not have the answers to the questions and I got locked out for trying to answer them. How do I disable the security questions?

Usually you will need to contact iTunes store support but this workaround may help:
-On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
- Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
- Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
- At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

I triend to to clear the active login but when turned on my facebook again i was still logged on

ok so i tried to erase my history and i only checked the active login one but when i when i went to my facebook and hotmail account it was still logged on , i thought that it should log out itself but it didn't ???

i did everything you said and then i went and did this but when i went to my Facebook i was still logged on isn't the purpose of this to log you out ???

I don't see any web site when I connect to firefox but I can't uninstall the program because it says that I must close firefox first. I can't do that because it did not show the page.

I just upgraded to firefox 6 and it did not include the add ons. It said that the add ons were out of date. When I try to open yahoo.com I don't have any site to see. I can open chrome browser and IE without any problem. Before this new problem I was having a problem with firefox taking a long time to open. I have no problem with the other browsers.

See:
* https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it

HT3702 I tried to purchase an application with my credit but was told that payment is temporarily unavailable. Please advice.

I tried to purchase an application in App store, but after entering my credit card info, I was told that payment is temporarily unavailable. Please advice.

You need to go to ... iTunes support.
http://www.apple.com/emea/support/itunes/contact.html
Incidentally, there have been problems these last few days, particularly with Mountain Lion.

I already have a CC account through my educational institution but it did not include the Lightroom mobile. So now, apparantly, in order to get Lightroom mobile I have to purchase the PS/LR photographers package but when I went to do it I was told that I

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