I am currently using CS6 Creative Cloud, why can't I upgrade to CS2014 using the same membership?

I pay a monthly fee of $29.99 for Creative Cloud membership. The version I have been using is CS6. When I try to upgrade to the newest version, it tells me I have a 30 day free trial. When I try to activate, it asks for a redemption code, which I don't have. All I want to do is keep my membership but access the latest versions of the software.
Thank you

Adobe contact information - http://helpx.adobe.com/contact.html may help
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I am currently using CS6 (Creative Cloud) I now need to download 5.5 - is this possible?

I am currently using CS6 (Creative Cloud) I now need to download 5.5 - is this possible?

Hi PluginM1,
Yes, you can download CS 5.5 on your machine.
Please visit this Website and follow the instructions as mentioned before you download.
http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
Regards,
Abhijit

In a new subscription to creative Cloud, Why can I not download lightroom

In a new subscription to creative Cloud, Why can I not download lightroom

Hello Tony,
I subscribe CreativeCloud, and i can download it, Which operating system are you running? and what is your Computers Hardware Configurations ?
belo is my AAM Screenshot

Can I use Creative Cloud for students on more than one computer at the same time?

I get different info when I read about how I could use creative cloud.
Somewhere it say I can install and activate on two computers but only run the applications on one computer at the time.
On antother place I read that I can use the applications on two computers at the same time.
So what is correct?
Can I install and activa Creative Cloud for students on my PC and my Mac and also run the applications on both computers at the same time?

I already gave you the info you seek, but you don't seem to want to accept it. Here it is in writing from Adobe's EULA (find it at: General-terms)
"4.1 Subscription-Based Software License.
If we provide the Software to you as part of your subscription to use the Services, then subject to your compliance with these terms, we grant you a non-exclusive license to install and use the Software: (a) in the Territory, (b) so long as your subscription is valid, and (c) consistent with these terms and related documentation accompanying the Software. “Territory” means worldwide, but excludes any U.S. embargoed countries and countries where you are prohibited from using the Software or the Services. You may activate the Software on up to 2 devices (or virtual machines) at a time, if these activations are associated with the same Adobe ID for the same individual, unless stated at http://www.adobe.com/go/activation. However, you may not use the Software on these devices simultaneously."
You appear to want to believe that because you think you have a way of getting around the agreement without being caught it would be okay to do. You are bound to the agreement if you purchase the subscription. Do you understand what intentionally (and with fore-knowledge) failing to honor a contract constitutes?

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HI There,
i have 2 individuals Adobe Creative Cloud membership which i want to migrate to Teams. I am not sure if i can have differences between the seats. i need 5 seats, 1 complete and 4 single app...is this possible?
Thanks in advance

Hi Patrick
You can purchase single app Teams memberships via resellers - see Adobe Platinum Partners – Value Incentive Plan
There isn't an option to merge individual plans with Team plans, but we can cancel your individual memberships to allow you to sign up for Teams instead.
Thanks
Bev

TS3899 When at home using our home wireless I can send and receive emails on my iPad no problem. When using other wireless networks I can send emails to people who share the same Internet provider but not others. Why?

Is the wireless provider the issue? I can receive emails everywhere I go but in some locations can only send to a limited number of email addresses.

Greetings
I suspect that the issue is the SMTP server settings. On your home network you are using your providers SMTP server and all is fine (If you check your email account configs you will find that the SMTP server is set to your providers?).
When you use a different network (provider) mail will not be sent unless you use that networks (providers) SMTP server (this is a security issue to address ways of "spamming").
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Using WEB mail interface (via your WEB browser) removes this problem as well.
(A SMTP server is what is used to send email. So to successfully use anothers (not a networks the same as your providers) WiFi network and send email via it, you must know the SMTP servers name and reconfigure your email account/s to use that server to send mail.)

Why can I not upgrade my account with the promo that appears when I click on the upgrade link?

I'm an existing customer and am currently paying over $50/month for Creative Cloud. If the link in my email says "upgrade now" and I click on it, and it takes me to a page that says I can get an annual subscription for $29.99 per month (monthly), why then can I not upgrade to that promo? If I'm not eligible, then don't send me the email link, it's false advertising.

Hi sage-energy,
I would like to inform you that $29.99 promo is for our existing customers who own a CS 3 or later version.
This pricing is for 1 year, as per subscription terms, price is subject to change and a notification would be sent to the customers about the same.
Please refer : Adobe - Subscription Terms
I have checked your record, you have purchased the subscription for $29.99 and after 1 year it has revised to $49.99.
However, if you have got an email stating that you can upgrade it $29.99, I would advise you to contact our support team to get that email validated. We would take the required action on that.
To contact Adobe support : Contact Customer Care
Thanks,
Atul Saini

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Oh your good....you've been doing this TOO long.....I give you THE COOKIE!!!
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Because it wasn't designed to work that way. Send your feedback to Apple.
http://www.apple.com/feedback/ipodtouch.html
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Hi,
Another newbie question:
I have a midi track and an audio track. The midi track is a loop and the audio track is footsteps.
The only way I can hear both is to select both by shift clicking to select them.
This is the first time this has happened because I've had no problem hearing multiple tracks before, playing together.
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What can I do? Is there any ways or settings? Does Lightroom 5 see RW2?
Thanks

What Jim said.
Either:
Upgrade to Lightroom 5 then open the RW2 files in LR5, or
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http://www.adobe.com/products/photoshop/extend.displayTab2.html

Why am I getting updates every day to the same three apps?

For the past week, each day I log in to the internet on my iMac (OS 10.8.5), my Creative Cloud app notifies me that updates are available to the same three apps: Photoshop CC, InDesign CS6, and InDesign CC. (Each day, I duly authorize the updates, and they are reported successfully installed.) Is this because there are actually new changes each day to these applications? Or is Creative Cloud app not recognizing that previous changes have already been made?

Thanks for your thoughts on this issue. I do NOT use any type of system
optimization utilities. Here are a few more details about my situation,
including the results of using an alternative admin user.
In looking at the "what's new" details provided for each application
"needing" an update in the CC app (on my iMac), I notice that the version
of the Photoshop CC update is 14.2, the same as the version of PS CC on my
computer. But for Illustrator CC, the update version is 17.1.0, the version
according to the Finder "Info" is 17.0.0, but when I actually open
Illustrator CC and check "About Illustrator", version 17.1.0 is indicated.
Now I'm really confused! It looks like the version information visible to
the Finder, at least, isn't being changed during the update process. Could
this indicate where the problem is?
Looking under "info" in the Finder for the Adobe applications, I notice
that the "Owner" of all the Adobe applicationsPS CC, ID CC, etc.is
"root (0)", the "Group" is "admin (80)". Many, but not all, of non-Adobe
applications on my iMac have the "Owner" as "harryhull (502)", "Group" as
"admin (80)". Could this have any bearing on the issue?
In the CC app, under Preferences>Apps, I have chosen "[Macintosh
HD]/Applications", which is where all these, and my non-Adobe, applications
reside.
OK, when I use an alternative admin user account and then I log in to CC,
ALL the Adobe applications are shown as up to date. Under the CC app's
Preferences for Apps, I left location as "default location". When I check
Finder "Info" for Illustrator CC, it still shows as v. 17.0.0. When I log
out of that user and back in to my normal user account, the CC app shows
the same apps as needing updates.
Any further thoughts?

Why i can't use my creative cloud,i pay the money this month.my order no is

why i can't use my creative cloud,i pay the money this month.my order no is:
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[This is an open forum, not Adobe support, please do not post personal information]

Try Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Trial period has expired for legit CS6 Creative Cloud subscription??

Last night Adobe Application Manager upgraded itself. All well and good. It showed correctly what CS6 apps I had downloaded and installed previously.
I am a CS6 Creative Cloud subscriber with nine months to go.
Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
Your trial period has expired!
I have been using all installed Creative Cloude appd for the last 3-4 months with no problems! Why this now??
StellaC

The creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product.

I am currently using CS6 Creative Cloud, why can't I upgrade to CS2014 using the same membership?

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