I am having an issue with an IBM site and it was suggested by customer service that I need to install version 3 of Firefox. I cannot find a site to do this.

I need to download a copy of FireFox 3.o to be able to post updates in an IBM repository. The current 4.0 version doesn't allow me to post or open files in this repository.

If you just need it for that one site, I believe a better option than replacing Firefox 4 is to install the portable version of Firefox 3 on your hard drive. You can use the portable version for the IBM site and Firefox 4 for other sites. You can get the portable version from http://portableapps.com/apps/internet/firefox_portable - Firefox 3 is listed in the legacy versions section.
It is best not to use Firefox 3 for all browsing as it is no longer supported with security updates.

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I have been having syncing issues with icloud notes, contacts, and now icloud email. Does anyone have suggestions?

Just recently, I have been unable to receive icloud email on my iphone and new ipad3. Although, I am a loyal apple consumer, I feel a bit let down. I am a PhD student and used my ipad/icloud email for downloading and reading PDF journal articles. My goal is to eventally buy a MacBook Pro and eliminate some of the syncing issues with icloud by storing my documents on the hard drive. I hope this will give me some relief from all the trouble I have had with icloud. Please share your suggestions.

Right now, there is an iCloud blackout. Most people are having issues syncing Notes, Calenders, and Contacts between devices, emails aren't being sent, and Find My iPhone isn't working.

I received an iphone 6 with a damaged screen and now going through a customer service nightmare to get this resolved!!

I ordered an iphone 6 and it was received with a damaged screen. I immediately called and was told that that since it's still functional to go ahead and activate it and a new one will be sent out with a box to fedex back the damaged one. I asked for a silver one and they said no problem. So after a week I called to ask for an update and was told that a message was left for me to call to verify. I never received a message.
OK so then this person went ahead and took care of it and told me that she was ordering the silver one 16gb and once again to send the damaged one with the fedex box when I receive it. I later got a text asking for my bank account info.
I called back to see why they need my bank account. They said I was going to be charged for the iphone again. NO!!! I will not pay AGAIN! This is not my fault!!
So after a few more conversations and talking to the manager a few minutes ago. I was told that I was going to be charged for the iphone until they get the damaged one back. NO!!! Once again I will not pay AGAIN!
I am turning to social media to fix this problem. I just want a working phone! I've been a customer for a very long time and I am shocked at the treatment I've experienced!

az.bulldogger,
I am definitely sorry to hear that your phone was damaged when you received it. I know that would make me very upset and I would want a resolution for it as well. I am glad that we are able to offer a replacement for the phone. How that particular replacement works is that we will send you out a NEW phone rather than a Certified Like New Replacement. In order to do this, we do require a payment for that new phone. Once we receive the defective phone back in the warehouse, the charges are reversed. So essentially it is a hold until we receive the defective phone back. There is not another way for us to order a new device without this payment. I do apologize for any inconvenience this may cause.
ErinW_VZW
Follow us on Twitter @VZWSupport.

MAC (10.6.8) users having permission issues with windows 2003 AD and NetApp SAN environment.

I have created a cifs share that is being accessed by Mac users that are part of a windows 2003 AD. When the user edit data and save it back to the share, the security permission are reset and none of the other users can see the new data unless the permissions are refreshed on the windows server. I have found following links that talk about a similar issue but with an older MAC OS. I am using 10.6.8.
https://discussions.apple.com/thread/1776934?start=0&tstart=0 (Max OS X doesinfluence ACL's on CIFS on 10.5)
http://www.macwindows.com/snowleopard-filesharing.html#033010b(Max OS X 10.6.3 fixes saving issues on CIFS)
Any help will be appreciated.
Thanks,
Manu

This is a 'known problem' as discussed on the MacWindows site, see http://www.macwindows.com/More-on-OS-X-conflicts-with-Windows-Server-Deduplicati on.html
It appears to still affect Mavericks 10.9.5 at least from the lack of any positive reports to the contrary. It is perhaps a bit late but it would have been worth signing up for the public beta of Yosemite and testing that and if needed reporting it as an issue for Yosemite as this will be getting more bug fix attention than Mavericks now.
I would agree turning off de-duplication is not a desirable solution, however other possibilities to consider are installing the standard Samba software on a Mac and using that instead of Apple's SMBx software. This is done by using the SMBup installer See http://eduo.info/2013/07/13/smbup-faq it does not officially list Mavericks but I did see at least one report that it still worked. A second possibility is to install ExtremeZ-IP which installs an AFP server on to your Windows Server and also gives the bonus of supporting Spotlight searches.
Note: You should only try SMBup on a test setup first.

Having an issue with Win 7 x64 and iTunes

So for some reason my iTunes won't open at all. I have it checked to run as admin, even went as far as to run it in compatability mode for Win7. What happens is that the User Agreement pops up...I hit accept and nothing happens. Now I opened up my Task Manager and looked for that APSdaemon.exe I believe it was called. It isn't there so that isn't blocking it. I turned off my AVG which didn't work. I allowed all access through it once I put it back up and that didn't work either. I noticed in my Action Center I had about 23 error messages for iTunes and the solution it gave me was
iTunes has stopped working properly.
A newer version of this software is available for download that addresses this problem. Apple Inc. recommends updating to take advantage of security and stability improvements.
I already have 10.5 for x64...I got it off the main page. Any help would be greatly appreciated. First time Apple user by the way!

Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Issues with Bex query structures and Crystal Reports/Webi

Hi experts,
I'm having an issue with Bex Query structures and nulls. I've built a Crystal Report against a Bex query that uses a Bex Query structure. The structure looks like the following
Budget $
Budget %
Actual $
Actual %
Budget YTD
etc
if I drag the structure into the Crystal Report detail section with a key figure it displays like this
Budget $     <null>
Budget %     <null>
Actual $     300
Actual %     85
Budget YTD     250
the null values are displayed (and this is what is required). However if I filter using a Record selection or group on a profit centre then the nulls along with the associated structure component are not displayed.
Actual $     300
Actual %     85
Budget YTD     250
Webi is also behaving similarly. Can anyone explain why the above is happening and suggest a solution either on the Bex side of things or on the Crystal Reports side of things? I'm confused as to why nulls are displayed in the first example and not the second.
Business Objects Edge 3.1 SP2
SAP Int Kit SP2
OS: Linux
BW 701 Level 6
Crystal Reports 2008 V1
Thanks
Keith

Hi,
Crystal Reports and Web Intelligence will only show data which is in the cube. You could have an actual 0 or Null entry whithout grouping but by changing the selection / grouping in the report the data does not include such entry anymore.
ingo

However, we've had issues with other legacy systems and programs for outlook

I have a user who when she logs into her workstation and tries to access her outlook folders she is denied access. If she removes and then adds them back they work. Only one other person on our network had this problem which I initially thought was connectivity
related. I replaced their cat five cable and that seemed to solve their problem. I tried this with this user and it cleared up for about a week but happened again today. Any thoughts or experience with this. Outlook doesnt support archives in a network share
so I cant turn to them. It uses a login batch script to load mapped drives according to department. This all predates me so I did not build them. However, we've had issues with other legacy systems and programs so it is highly possible that this could be an
issue.

Will:Hi! Hi!
I use Firefox and it is now No. 1 on my choice of browsers. I agree it doesn't like the "for IE only" coded sites but then IE is now a non issue as it is dead in the water! So Safari is now really bloated and getting slower by the version. Firefox is quick, good to look at with numerous skins, and what is more has become the browser of choice for web developers on both platforms because it sticks to the WWC3 code. Camino is just another flavour of Netscape which seems to be a bloat AOL IE wannabee product. Do yourself a favour and download Firefox. Give it a few spins around the block and I'm sure you will agree. As for the sites it declines to accept because of bad code, then I would suggest a strong letter of protest to the webmaster! For too long IE has been flouting the rules and trying to be the only game in town. Take some affirmative action and let the webmasters know there are other browsers available to users. If you are still not a believer then check this out:
http://www.pcworld.com/reviews/article/0,aid,118959,00.asp
May the force be with you!

Any known issues with Essbase 64 bit and other components as 32 bit

Hi Everyone,
Are there any known issues with 64 bit Essbase and other components (Planning, EAS, Provider services, EAS, Workspace and Reporting) in 32 bit?
Version is EPM 11.1.1.3
The reason for choosing ESSBASE 64 bit is of course performance. We decided to stick to 32 bit for the web applications due to some known issues and bitter experiences in past in this version with 64 bit web deployments.
OS is Windows 2003 Server (64 bit for the ESSBASE server and 32/64 bit for the application server)
Thanks,
Sayantan

Hyperion 32-bit Web Apps are fully compatible with Essbase 64-bit. Same with 32-bit Essbase client.

I am having major issues with links in keynote! Even though the links (a navigation system) are on the master page, they are only working on some of my slides. Anyone have ideas on how to fix this or similar issues? Help!

I am having major issues with links in keynote! Even though the links (a navigation system) are on the master page, they are only working on some of my slides. Anyone have ideas on how to fix this or similar issues? Help!
I have created a navigation system on the master pages and set the presentation to links only mode. I also have other links scattered throughout the program, like a linkable table of contents, etc. Some of them work, some of them don't. Not sure why. Anyone out there having similar issues? Or have any idea on how I can solve this issue? Any help would be appreciated!
Thanks!

Links should not create any problems in Keynote. If they are set up correctly on text, the text will be underlined. Objects that have links will have a curved arrow bottom right, if you click the arrow a popup will display the link information.
Try this repair for Keynote, ensure you complete all the tasks and in the order shown:
1
delete all the iWork applications if you have them, not just Keynote, using Appcleaner from Mac Update, its a freeware application
2
empty the trash: Finder > Empty Trash
3
Shut down your Mac, wait 30 seconds, then power on the Mac, immediately after the start chime, hold down the Shift key
When you see the grey Apple symbol and progress indicator (a spinning gear), release the Shift key.
If you are prompted to log in, type your password, then hold down the Shift key again as you click Log in.
4
Let the Mac fully boot up, it will take longer as the OS is repairing the drive
5
when fully booted, go to Applications > Utilities > Disc Utility; click on the boot drive then First Aid tab and click repair disc permissions
6
when complete, restart the Mac normally, Apple menu > Restart
7
install Keynote from the Mac App Store
let us know if this helped

Hi, i am having an issue with a basic motion scroll effect. I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me-, probably he didn't unde

Hi, i am having an issue with a basic motion scroll effect.
I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me…, probably he didn't understand what i wanted from him because english is not my native language, so a will try to be very, very clear about this one..
please note, that i am new to muse, this is my first project ever.
my idea is as following:
when the customer comes to our companies site, he just sees our logo on a white Background. the logo consists of, say, four elements. when the customer scrolls down, the logo starts to disassamble: first the first part of the logo flies out the left side of the site, then the second part of the logo vanishes down, then the third part of the logo flies to the right, then the fourth part of the logo flies to the top and out of the customers view. given what i have seen, it is possible to do that….
so…..
now i have the four parts of my logo imported as png files into muse and assembled them in design view to build our companies logo. I select every one of the four parts and go into the scroll effects tab left beside the layers tab. first i enter the same values for every one of the four parts: initial motion: 0x and 0x again for the left and right motion; key position ( t-handle) : 0px; final motion: 0x and 0x again for the left and right value.
now i hit "preview".: the logo is "pinned" at the correct position, i can scroll but the logo stays where it is. so far so good….
now i select all the four elements again and go to the scroll effecs tab. at "final motion", i click the down arrows and enter 1x. I hit Preview…
when i am scrolling down the WHOLE logo goes down…. so far so good.
NOW i want the first part of the logo to go down, THEN the second part to go left, THEN the third part to go up, THEN the fourth part to go right.
so i select ONLY the first part, go to the scroll motion tab, at "final motion" i click the left arrows, then i enter 1x.( the up-down value, i set to 0 again).. i hit Preview…
the first part of the logo goes left as soon as i start scrolling, the other three parts still go down at the same time…
NOW i want the second part of the logo to start moving, when the first part has left the scene, not at the same time as the first part.
SO I SELECT THE SECOND PART AND DRAG ITS T-HANDLE (KEY POSITION) DOWN TO, LETS SAY, 200PX. SO IT STARTS MOVING ONLY AFTER THE CUSTOMER HAS REACHED THAT POINT, RIGHT?
BUT WHEN I PREVIEW THAT ****, THE LOGO IS NOT TOGETHER ANYMORE, THE SECOND PART IS FLOATING ANYWHERE ELSE BUT WHERE IT SHOULD BE…..WTFF????
short: when i move the t handle, the initial position of the object changes. thats what i said to the adobe employee, but he said, that thats the expected behavior….
but if thats so, how can i have my four parts correctly together, so they form my logo, but with different t handles, so that they all start to move at different times??
Pleeease help me, i am dying of frustration here…..:( that behavior cant be right, right?
Thanks so much to everyone who actually reads this post and tries to help…….
All the best,
Niki Lapan

Thank you so much for helping,
But i really wonder how you did that. did you always switch between design view and preview view, then change the key position for 2px then switch back, to align the four letters? because i imagine that can get really frustrating, if you have a logo consisting of 58 parts instead of 4!:)
Anyway thank you very much for your time and effort!!!!

I've been having an issue with assistive touch, every time I open an app. the AT disappears the from the screen and I have to turn it off and ON again. Is there a way to fix this?

I've been having an issue with assistive touch, every time I open an app. the AT disappears the from the screen and I have to turn it off and ON again. Is there a way to fix this?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I am having strange issue with my apple tv...i set up pictures to scroll through to the tv using home sharing. Now album covers are interspersed with my pictures. I have been using apple tv for a while and never had this happen before

I am having strange issue with my apple tv...i set up pictures to scroll through to the tv using home sharing. Now album covers are interspersed with my pictures. I have been using apple tv for a while and never had this happen before

Are you watching this content though iCloud or though from iTunes on your local computer? If it is from iCloud have you tried downloading the content to iTunes and watching it on ATV from that source to see if it still happens? This is geerally a much more reliable way to view the content. Easer to fast forward and rewind too.
- I have a stable internet connection
Clearlly you don't
>(Ive tested on other devices)
Which does not tell you anything about the specific connnection from ATV to iCloud.
>I am able to stream Netflix problem free from my AppleTV without so much as a hicup
Again which does not tell you anything about the specific connnection from ATV to iCloud.
>- I am able to download the episodes to my phone, ipad, and computer without any issues
Again which does not tell you anything about the specific connnection from ATV to iCloud. It does remove your ISP throattly traffice as a possible cause though. So that is good.
Have you checked your wireless rounter? Tried doing the factory restor on it? Upgrading it's firmware? Is it and or ATV getting extreamly hot when this problme happens?

I just started having an issue with my bank website working properly. They have told me it is because of the last safari upgrade. Is this being resolved?

I just started having an issue with my bank website working properly. They have told me it is because of the last safari upgrade. Is this being resolved?

You might want to consider "voting with your feet" and taking your business to another bank. When they tell you the upgrade is the problem, it is really their problem and not yours. If you don't want to do that, the suggestion that you try another browser is absolutely correct.

I am having some issues with email. My iphone shows 4 emails as unread yet when I look thru all my emails, both on my iPhone5 and my outlook there are no unread emails. How do I clear this up on my phone?

I am having some issues with email. My iphone shows 4 emails as unread yet when I look thru all my emails, both on my iPhone5 and my outlook there are no unread emails. How do I clear this up on my phone?

Email does not and has never synced between the iPhone and the computer. It sounds like you may have had your PC set up to use POP3 for e-mail, which will download e-mail from the server and delete it, causing it to vanish from your phone if the phone was set up for IMAP. IMAP provides full synchronization between the server and clients. What you delete on one will vanish from the others. This is the preferred method of managing e-mail as it prevents e-mail from being downloaded, for example, on a PC and making it inaccessible on your phone.

After several repairs, still having heating issue with MacBook Pro (mid '09)

EDIT: this post got removed the first time for not being constructive enough. I've now edited the post.
This is going to be a lengthy post, so bear with me.
2 months ago, I suddenly noticed my MacBook Pro (medio 2009, 15", 4GB RAM, GeForce 9400M) heating up a lot harder than usual. I'm familiar with the heating issues these laptops have, but this wasn't normal. Looking at iStat Pro, I saw my fans almost taking off like an airplane at 5700 rpm, while watching only a livestream on my browser. I know Shockwave Flash takes up quite a chunk of your CPU, but I had never encountered this problem beforehand.
The biggest problem wasn't just the heat or the fans, but the fact that my computer also started reacting rather slowly. Sometimes I'd even get beachballed, or the whole browser stopped responding for half a minute...
So I tried to see if gaming was still an option. Of course not. I had been playing League of Legends for several months without any issues. Whilst playing, I'd kick up my fans manually to about 4000 rpm, and they'd stay there throughout the whole game. Now, when I start up the game, it plays smoothly for the first 2 minutes. After the temperatures rise to a critical level, the fans start spinning up to 5700 rpm, and the whole game plays like a powerpoint presentation.
On a sidenote: it sort of 'lags' every 1-2 seconds, and sometimes, after a long period, the game acts somewhat normal again (20 mins). This game uses wine to run, which isn't the most optimal way. So I tried playing Team Fortress 2, too. Probably even worse results! (but again noticeable 1-2 second interval lags)
Before anyone starts screaming: "Don't use your Mac for gaming!" etc., I wish to point out that these two games had been running perfectly for the past few months/years. Something's definitely wrong.
After looking for some solutions myself, I decided to go to an authorized Apple Service in my city. A few days later, they told me my logic board was broken, and I had to pay almost 700 euros ($ 900-1000) to replace it. So I did. I got it back, but it wasn't fixed. Brought it back in. Got it back a week later: "Your new logic board we got from Apple was already broken, but we hadn't noticed. We put a new one in it. It's fixed." Again, same problem.
We're almost 2 months later and 700 euros poorer, still no result. I've brought it in about 6-7 times now, here's a list of what they've tried so far:
- In total 3 new logic boards
- New MagSafe (because they discovered it was giving too much power too my laptop)
- Fresh re-install
- Replaced RAM
- Checked fans etc. (they do this by default)
- A few tests which proved that it was repaired (but I have my doubts with these tests...)
They told me now that it's fixed, and they basically won't look into it anymore. I must contact Apple myself, if I wasn't satisfied. The tests they performed showed no signs of heating issues. (One of the tests was playing 4 1080p movies at the same time. When I watch a 1080p movie on Youtube, my laptop is taking off like a plane) They ran a stress test all night long, showing no temperatures above 98°C. I got it up to 105°C in a few minutes according to iStat Pro.
They advised me to install Mountain Lion, which would make the issues with "high-performance sites" go away. I haven't seen much improvement, though.
This whole experience has been quite frustrating, especially now that I'm gonna need my laptop for University again. Isn't there anything I can do? I've paid almost 700 euros and missed my laptop for 2 months, without any results.
I've got more information regarding the issues if needed, ask away. I'm getting desperate.
I've been browsing around the support communites, and found that a lot of people are having issues since they upgraded to OS X Lion. Could this be the case? Should I try downgrading to Snow Leopard?
I've also found a few topics on refreshing the cooling pasta on the heatsink. Would they have noticed any problems with this after replacing the Logic Board several times? Or should I check it myself? I'm not too keen on opening up my laptop myself...
Nick.

Thought of buying Parallels? Fusion?
Might want to see if this gets moved to the MacBook Pro forum.
I'd think Windows 8.1 is smart enough (what I use 90% time since the Dev Preview came out couple yrs ago it seems like) to find the driver.

I am having an issue with an IBM site and it was suggested by customer service that I need to install version 3 of Firefox. I cannot find a site to do this.

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