I am having problems with an update. I spoke with Prabhudev on 9/27. He was unable to resolve my problem and referred me to call 800-833-6687. When I call, I get an automated message that help is not available. What now?

My Mac tells me there is an update for Photoshop CS5, the Camera Raw 6.7 update. It downloads, installs, then gives me an error message that the installation failed, error code U44M1P7, and advises contacting Customer Support. I did so. On 9/27 I chatted with Prabhudev. He referred me to a link to download the update. I did the download and tried to install. I got an error message - "Error - “AdobePatchInstaller.app” can’t be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the Mac App Store and identified developers.“AdobePatchInstaller.app” is on the disk image “AdobeCameraRaw-6.7-mul-AdobeUpdate.dmg”. Safari downloaded this disk image today at 12:54 PM from www.adobe.com" He then said
Prabhudev: Okay, In this case I suggest you to contact our technical support team on monday.
Prabhudev: 800-833-6687
That number gets me to a recording that tells me that phone support is not available.
I can open and use Photoshop, but whenever I check for updates for my computer, this same update comes up, gets downloaded, and fails to install. I want to either get rid of the update message or get the update installed. Can anyone help?

Further info - I changed my security settings to allow apps from anywhere, and again tried to install. I again got an error message
that the update failed to install, and to contact Customer Support.

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