I am selling my sons ipod and i need to reset the ipod from the itunes account because there is a password that no one remembers

I am selling my sons ipod and i need to reset the ipod from the itunes account because there is a password and no one remembers it. I am not an expert ( or even close) on the itunes stuff so I have tried everything I can see.

If you have a passcode to the screen lock that you've forgotten and your device is running iOS 6 or earlier, restore the device from the computer to which the device is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
If that still doesn't work, as a last resort try DFU mode:
http://www.iclarified.com/entry/index.php?enid=1034
If your device is running iOS 7 and you set up Find My iPhone (iPad/iPod), however, then it has the Activation Lock on it and you'll need to enter in your Apple ID and password after erasing to be able to restore the device:
http://support.apple.com/kb/HT5818
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

Similar Messages

My ipad and ipod were both stolen from my home during a robbery. how do I unauthorize both of these without having them in my possession. I did delete the ipad from my itunes account and have changed my passwords.

My ipad and my ipod were both stolen during a robbery at our home. How can I deauthorize both of these without having them in my possession? I did delete the ipad from my itunes account.

(You may have to change your name to "unlucky girl1")
Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
 Cheers, Tom

HT204053 i have an itunes library with 1,000+ songs on a pc. my daughter has a macbook air and i loaded my apple ID onto it. how do i get the songs from my itunes account to show up? This works fine on her iPhone, but having trouble on the new macbook

i have an itunes library with 1,000+ songs on a pc. my daughter has a macbook air and i loaded my apple ID onto it. how do i get the songs from my itunes account to show up? This works fine on her iPhone, but having trouble on the new macbook air

Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT1414 I just got a new iPhone 4 and I tried to download some songs from my itunes account and it bricked my phone so now my new phone is locked and I can't use it. What can I do to resolve this?

I just got a new iPhone 4 and i tried to download some songs from my itunes account onto my phone and it bricked my phone! So I can't use my phone, it's locked. It shows a plug going into an adaptor frozen on my phone. How can I resolve this problem? I got my phone at Verizon yesterday so I went back to see if they could help me today and they didn't know anything about it at the Verizon store. Theyy said to try IMac store here in town...

Ask the Verizon store to exchange your iPhone for a different iPhone 4.
UPDATE - Sure, try ckuan's solution first. Then use mine if that fails.
Message was edited by: sberman

I deleted all the music from my itunes library because I thought I had it backed up on an external hard drive. Can I restore the library from my ipod touch?

I deleted all the music from my itunes library because I mistakenly thought I had it backed up on an external hard drive. Can I restore the library from my ipod touch?

Maybe here:
iCloud: Troubleshooting creating backups

My motherboard went out and I got a new computer and I need to deactivate Pro X from the old system and activate it on the new system. How is this done?

My motherboard went out and I got a new computer and I need to deactivate Pro X from the old system and activate it on the new system. How is this done?

Hi David ,
If it is a retail version ,then you need to deactivate it and uninstall it as well from your old computer and then you can install it back on the new computer.
If it a subscription based software ,then you just need to deactivate it and you can operate the same on your new computer by entering in your credentials .
For more information ,you can refer to this link.
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Regards
Sukrit Dhingra

I need to remove a device from my Itunes account and the device is not operable. How can I do this. I am on the road and away from my computer.

I need to remove a device from my Itunes account. The device is not operating and I am on the road.

What sort of transaction ?
If it's an auto-renewing subscription that is due then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
If it's a pre-order that is being released then see this page : http://support.apple.com/kb/HT5714
If it's something that you've already 'paid for' then purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will cancel/refund it : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I get a message saying some of the itunes files cannot be copied to my ipod b/c i can only have content from 5 itune accounts. what can i do to put the content i bought?

i get a message saying some of the itunes files cannot be copied to my ipod b/c i can only have content from 5 itune accounts. what can i do to put the content i bought?

Obviously that's your problem. As the message states, five is the maximum supported.

I copied some photos from the main album to a new album. And I need to delete these photos from the main album so as to have them only to the new album. When I select the photos and choose delete I get the answer DELETE EVERYWHERE

Ι copied some photos from the main album to a new album. And I need to delete these photos from the main album so as to have them only to the new album. When I select the photos and choose delete I get the answer DELETE EVERYWHERE. I don't have the choice to delete it only from the main album.

You mean you copied photos from your camera roll to a new album, correct? Well, that's the way it works. The photos wern't actually copied to your new album, just pointers to the actual photos, which are still in your camera roll. So, yes, if you delete from your camera roll, you remove them from your phone.

My daughter has an iphone 5s and I have her old 3GS. She receives all my imessages that I rcv or send to other people. Can anyone advise how to stop this? we have removed the 3gs from her itunes account but it hasn't stopped the issue.

My daughter has an iphone 5s and I have her old 3GS. She receives all my imessages that I rcv or send to other people. Can anyone advise how to stop this? we have removed the 3gs from her itunes account but it hasn't stopped the issue.

There are a lot of posts in the forums today with people having problems with iMessage. There was also a published outage yesterday, so it's possible there are still some issues that may be impacting you both.
I would just wait it out - I'm sure it will be sorted out soon.

I have Apple TV. Today I rented a movie to watch on it. It took the money from my itunes account but it will not play. Every time I try to play it flashes error occurred while downloading and to try again later. I have unplugged everything and no luck

I have Apple TV. Today I rented a movie to watch on it. It took my money from my itunes account. It keeps saying that a problem occurred while downloading. It also says to try again later. I have turned off and I have unplugged but nothing works. What do I need to do?

Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.

I got a first generation IPOD TOUCH for my husband and want to take some songs From my Computer that is hooked up to MY newer IPOD (not Touch, just IPOD) Is it possible to take the music from my ITUNES account and add the his IPOD Touch without changing

I am trying to take songs from my PC AND My Itunes account and send them to my husband's IPOD TOUCH First Generation BUT I don't want to change my whole ITUNES account that is already on my computer. When I plug HIS Ipod Touch into the PC, my ITUNES account wants me to CHANGE the DEVICE Name on the account and I don't want to do that. I only want to share SOME of my songs on my Itunes account and send them to h is IPOD TOUCH? Is this possible and HOW! Thanks a ton!!! I "checked" off the songs that I want to send but that's as far as I get before it asks me to change the Device Name?

Is his iPod usually synced to a different iTunes library/computer? If so, that would explain the message iTunes is giving you. An iPod is designed to sync with only one computer/iTunes library at a time. If you try to sync it with a new library, the iPod's contents will be erased and replaced with what is in the newer/different iTunes library.
So if there is content you would like to add to his iPod, simply transfer it from your iTunes library to his.
B-rock

I am restoring the data from my itunes account to a replacement ipod touch. After all is finished in my laptop through itunes the ipod stays on the same page and does not let me finish the process, wht shoul i do?

I got a replacement ipod and did the restore data through itunes with its sync in my laptop, however, after itunes process is finished the ipod does not let me choose to continue or to finish the process, what should I do?,

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I just had to reformat my pc after a massive system crash and luckly my ipod toch had all my music and vids my home pc had from my itunes account is there any way to put my stuff bac on my new system

i had to reformat my PC after a massive system crash and luckly all my itunes songs and vids were on my itouch is there anyway to restore my info one my newly wiped clean pc

If you backed up the iPod before restoring it then restore from that backup. See the restore topic of:
iOS: How to back up
Also, if yoo have that backup you can extract the photos by:
Recover iPhone, iPad or iPod photos from backups with Picturescue
If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer

I buy all my songs from my ipod touch but have lost it! Now i cant get any of the songs from my itunes account that i have purchased. Does anyone know how to get them back to my itunes library?

I buy all my songs from my ipod touch and have not synced them to my itunes library! i have lost my ipod and dont have any of my purchases songs on my library, how do i get them back?

If you are in the U.S., then download them from the cloud:
http://www.apple.com/icloud/

I am selling my sons ipod and i need to reset the ipod from the itunes account because there is a password that no one remembers

Similar Messages

Maybe you are looking for