I am trying to make an in-app purchase, which I have done many times, but now I am being told to go to Apple Support. What do I do?
I am trying to make an in-app purchase, which I have done many times, but now I am being told to go to Apple Support. What do I do?
Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
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Similar Messages
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I'm trying to buy a song from ITunes which i have done many times, but it wont except my apple ID and a page comes up saying that its my first time buying from this computer and i have to answer security questions but it wont except my answers there either, which i know are right. While all this is happening i am actually already signed to itunes so why wont it accept my password when trying to buy???? Please Help.
Wish I could help. My wife is having the same problem. Same computer for 2 years and all of a suddent it thinks this is her first purchase.
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I am trying to download photos from my camera to iphoto on my mac book (which I have done many times before). This time I am getting an alert that saysThe photo “IMG_5965.JPG” could not be opened, because the original item cannot be found. How can I fix this?
There is a fair likelihood of an explanation of this symptom
in another ASC discussion thread; see the reply by léonie:
https://discussions.apple.com/message/20165563#20165563
You may have to research any newer possibilities in trouble-
shooting or resolving issues by use of iPhoto Support page.
Since I don't use iPhoto as a primary editor or storage, the
details on the topic aren't so good. I prefer ToyViewer editor.
•iPhoto Support
•iPhoto Video Tutorials
Hopefully the error is easily corrected.
Good luck & happy computing! -
I have an iMac, with an SD card slot, equipped with iPhoto '11(v9.2.3), and until recently have imported photos from my SD card without problem. But now, after turning on iPhoto, and inserting my SD card, nothing happens, except that a "canon_dc" icon appears on my desktop. The "Import All" button no longer displays above my previously imported photos and I am, therefore, unable to complete the photo import. Has something changed?
By design, the organizer (and any other database management systems) is there to prevent you from duplicating your media files. The catalog management allows you to have the same image in different categories or albums. Duplication in different folders is to be absolutely avoided.
The same image file can have multiple tags like 'family', 'vacations', 'birthdays' and be present in three different albums with the same names. On obvious advantage is less disk space. Another one with your present folder system is that if you edit one of your duplicates, the other ones are unchanged.
I don't see an easy way to make your present folder structure simplified for the organizer ... -
Hello - I have been getting error message 13019 all afternoon and I have never had that before. I have listened to all the suggestions on this site and nothing has helped. And know I have lost all the music off my ipod (luckily it is still on itunes) I really need this figured out asap since I leave on vacation in 4 days! Please somebody help. I have never had so many issues
When you open iTunes and plug in iPhone (iPod) to computer, it appear in the left bar. Then just simply right click on you iPhone (iPod) and choose Transfer Purchases, this should copy your purchased items to your computer.
Hope this help -
Why nothing has changed let me buy this tune with the same ID and password that I have used to purchase other tracks with no problems,
We are fellow users here on these forums, you're not talking to iTunes Support. The questions should only be asked on the first purchase on a new computer or device, but other people have also posted recently about them being asked when it isn't. If you are being asked them then you will need to answer them before you can purchase.
If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Anyone?
Are you aware that you can just load them into the actions panel by going to window>actions, then clicking the four lined square on the panel and choosing Load Actions from the menu? You don't have to put them into the effects panel anymore and there's no deleting mediaDatabase.db3 that way.
If you really need them in the effects panel for some reason (like for add-on tools) you are probably not finding the right library. The library at the top level of your hard drive isn't exactly hidden in recent versions of OS X, but it's very hard to get to it. The easiest way is to go to the finder preferences>sidebar and turn on Show Hard Disks. Then when you open a new finder window your hard drive will be in the list on the left side of the window. Click it and the library you want will be at the top level of results on the right side. But the actions panel is much easier. -
I'm trying to make an in app purchase and it keeps telling me to come to the support page but I can't figure out why it won't let me do it
And I have gone to the support and it was no help
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I'm trying to make an in-app purchase, but after entering my apple ID, amessage comes up stating I cannot make the purchase. That the ipad is not connected to the itunes store. My ipad is connected via wifi through the hotspot on my iphone. The ipad is also connected to my laptop with itunes opened. I don't understand what the issue is.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
HT4009 I'm trying to make a in app purchase and it refers me to apple support. What do I do?
I'm trying to make a in app purchase and it refers me to apple support. What do I do?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I'm trying to make and in-app purchase on my ipad on which there is £14 credit (gift crd redeemed) however it's asking that because I have signed in from another device I need to verify my payment info, which I do but it declines? And I have funds?
I've even tried another card and get the same. Confused. Any advice?You have a Puerto Rico address on your account ? From a quick search I've found one site from somebody in Puerto Rico that includes a screenshot for an app receipt showing tax of 7 cents added to a 99 cent purchase. Are you able to view the purchase history on the account that you've been using, and see what prices show on them (e.g. if the store's listed price or price plus tax) : Store > View Account menu option on a computer's iTunes, then 'see all' link next to the Purchase History section.
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I just redeemed 100.00 on itunes and am trying to make an in-app purchase on a game and it let me make one purchase, when i went to make a second purchase a message popped up telling me to contact itunes support, not sure why??
You contact iTunes support.
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i'm trying to make an In-App purchase but it keeps giving me an error i have $15 on my iTunes account
Can you please reply, I have been waiting over a day for a reply to solve a problem that should be already resolved.
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I am trying to make an in app purchase, but it keeps asking me to contact iTunes support to complete the transaction. I was wondering what i do?
You contact iTunes support.
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Hi im trying to make an in-app purchase but after i enter my password it says it cant complete the purchase. Any help?
Just make sure if it wifi is connected. if this doesn't work reboot your iPhone. If it's still doesn't work contact the game service center or something. lastly, make sure u have your credit card sign in. hope this help.
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