I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password. What is the problem, please?
I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password. What is the problem, please?
Was that Apple ID and password the original owner of the iPod? If not, try using the Apple ID and password of the original owner.
Similar Messages
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Some clot got my wfe an iphone for her 70th birthday. I have spent hours trying to sync it to my computer for emails. I get one message saying that my user name or password are incorrect and another saying that The POP account is already configured'. Before I convince my wife to return it to the shop, can any one give me advice please?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
This is a problem I have seen posted before but I have yet to find an answer for this. I am on Windows 7 and trying to access my iCloud using the iCloud control pannel for Windows download. My Apple ID and password are correct, caps lock is not on. I have reinstaled iCloud, i have restarted winsock in cmd, I have restared Bonjour, I have done everything suggested and still it is not working. Does anyone please have an answer or point me in the correct direction please?
Many thanksme too. ever get it fixed?
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MY LAPTOP DIES NOT RECOGNIZE MY IPOD. AFTER ABOUT 20 MINUTES I GET A MESSAGE THAT SAYS MY IPOD HAS BEEN CORRUPTED AND NEEDS TO BE RESTORED. ALSO AFTER THE IPOD HAS BEEN CONNECTED TO THE COMPUTER THE IPOD WILL FREEZE. I AM ONLY ABLE TO USE IT AFTER THE BATTERY HAS RUN OUT. WHAT COULD BE CAUSING THESE PROBLEMS AND HOW DO I RESTORE MY IPOD!!!!!
Hey gwscrt,
Since iTunes directed to you to restore your iPod, I'd check out the following article that goes over the steps to do so:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
I would read the document in full, but here are the applicable steps for you:
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
Have a good one,
David -
I restored my ipod touch to factory settings and now i can't get it to do anything. What do i do?
I restored my ipod touch to factory settings and now it won't do anything. I need help to get it restarted
Try a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy... See Here...
http://support.apple.com/kb/HT1414 -
When i'm trying to opem Itunes, I get a message that I'm missing MSVCR80.dll on my computer. I have tryies to re-install Itunes, but the problem wasn't solved - what should I do?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99343) -
I restored my ipod touch to factory settings, i reimported my saved music library and they show in itunes, but there are no song on my ipod when i sync it and itunes is showing my ipod as previously named but it does not seem to be transferring to the device, help please
Did you restore to factory settings?new iPod via iTunes on this computer?
What happens when you try to sync?
Do the songs play in iTunes?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method -
I restored my ipod to original factory settings, now it won't work
After restoring my ipod to original factory settings (to solve a problem of some of my songs that wouldn't play) I tried to put all of the songs on itunes back onto my ipod. Now, itunes is giving me this message saying it can't read my ipod and that I should restore it again. I can't restore it again becuase my itunes won't acknowledge that my ipod is plugged in or anything. Is there another way to restore it?
Is this the error message that you see?
"Disk cannot be read from or written to" error syncing iPod in iTunes.
If nothing else works, you could try a format of the iPod in Windows. A full format does a check and remap of bad sectors on the iPod hard drive, and you would need to restore the iPod as normal (using the iPod updater) afterward. This can also work when the iPod is recognized by the computer, but not by the updater. It's usually a last ditch troubleshooting effort.
First, put the iPod into forced disk mode.
See: How to put the iPod into disk mode.
On your PC, go "my computer" and right click on the iPod, then choose "format". Ensure the settings are at "default" and that "quick format" is not checked. Now select "format". It will take a while, but when that's finished, restore the iPod using the updater.
If you need to, reset the iPod to exit disk mode. -
How do you restore your ipod touch to factory settings?
how do you restore your ipod touch to factory settings?
Apple kiwiDid you notice that your link applies to:
Learn how to restore iPod, iPod classic, iPod mini, and iPod nano to factory settings.
For latina01
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I am using win vista and have installed itunes for my ipod shuffle four years back. now I have purchased iphone 4, and trying to reinstall itunes after uninstalling my earlier itunes i always get a message that error in installation. kindly help
You might find this article helpful: http://support.apple.com/kb/TS3694
It has the error range of 3000's which states
Errors 3000-3999 (3002, 3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, an old version of iTunes is installed, an entry in your hosts file redirecting requests to gs.apple.com (see error 1004 above), or because of your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again. Error 3194 most likely indicates you do not have the latest version of iTunes installed Update to the latest version of iTunes. -
Tried to restore iphone 4 back to factory settings now on emergency call only screen?
tried to restore iphone 4 back to factory settings now on emergency call only screen? it also says hook phone up with itunes. well i have an old mac and my itunes isnt up to date and cant be installed up to date because of the old software. what do i do?
You'll need to update your system or fine a system you can use to activate it. There's no way around it.
If you can get to an Apple store and explain the situation to them, they 'may' be able to hook you up with an OS upgrade to Leopard assuming you have a G4 or G5 mac that can handle it. -
I just restored my ipad and now when I connect it, I get a message that says itunes dected an ipad but doesn't recongnise it. it then tells me to unplug the ipad and plug it in again.l I do that and get the same message.
have you tried a different usb port? for the **** of it try restarting the computer as well
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I'm using the correct APPLE ID and password for Home Sharing on my computer but my AppleTv is not accepting it? What's up with that???
I have the exact same issue. I also tried resetting my password. I can log in to iTunes on my laptop with the new password, on to my iPhone iTunes, but my Apple TV says it cannot recognize my password. I just did an Apple Tv software update a few days ago.
I am able to log in to Netflix on my Apple TV just fine. I did not have to re-enter my password for that.
Very frustrating. I hope Apple can figure this out soon and post a fix.
Thanks for any advice. Cheers. -
i am trying to restore my iphone after an ios update but keep getting a message saying it is unable to restore. PLease assist
The phone was jailbroken, wasn't it?
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HT1414 trying to restore my iphone 5 to factory settings
trying to restore my iphone 5 to factory settings an then restore it thanks
Settings > General > Reset > Erase All Content and Settings
This will bring it back to factory. From there you can go through the setup process to either restore from a backup or set up as a new device.
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