I am trying to set up an account to use eprint but it says my email address is already being used. H
i am trying to set up an eprint account and to do so i need to give an email address, having done so i am being told my email address is already being used. i cannot add another address as i do not have one. help
Hi priceg924;
I hope you are having a great day and sorry to learn that you are having this issue.
Let's try this -
To help you better I will need to know the following; What printer do you have? Please include complete printel model.
It may help later if you let me know what (OS) Operating system you are using.
For a very complete list of troubleshooting steps in regards Eprint go to this article Click here.
Before you try any troubleshooting steps do the following;
- Erase all cookies and browsing history.
- Do not include signatures in your email.
- Restart the computer.
I will also take the following general steps to ensure that this is not creating an issue.
- Set an Static IP address to the printer. Depending on your printer model will be the procedure to do this.
- Use Google public DNS servers which are 8.8.8.8 and alternate Server is 8.8.4.4 the way you set this is
Also this is what I heard from other members of the forum.
I heard here (other members of the community) that there is an issue that engineer are working on diligently that may be affecting this particular process. At the same time I know that other members have some success using this steps aforementioned.
Hope this helps and let me know if I can help you in any other way;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!
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