I am trying to update my macbook from osx10.6.8 to the free update but it says it can't update my computer even though it fits the standards. Any one have this problem?

I am trying to update my macbook osx 10.6.8 to the free update and it says it cant update it. Anyone else have this problem and if so have you found a solution?

The point in reference, regarding an offer of something 'free' could be any kind of upgrade to software, a newer version of browser, an adobe flash player, a supported version of OS X from the Mac App Store, etc. With an Apple ID one can access the online stores from OS X 10.6.8.
So, one has to be specific, and also detail the computer configuration and specifications so as to help confirm what kind(s) of upgrade may actually work with the hardware vintage of the computer. The Model number, build series year, is it an Early, Mid, or Late (year) model?
These factor in hardware differences and what kinds of OS X version or other software may or may not work in the computer. Also, an upgrade of RAM may be needed for some software upgrade or system upgrade, to work correctly. While your computer may be unable to upgrade to Mavericks 10.9.2.
If too old, it may do OK with Mountain Lion 10.8.5, or maybe Lion 10.7.5. Some users with an older Mac prefer 10.6.8 if it works well and they have applications that run on there; older applications may not run on Mavericks 10.9.2... Or maybe the Mac won't like it. Make a backup before upgrades.
•Mac OS X Support:
http://www.apple.com/support/osx/
•Apple - Support - OS X - Upgrade:
http://www.apple.com/support/osx/upgrade/
There's a lot of information available in Support pages.
Good luck & happy computing!

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RCC0040 wrote:
Hi,
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When troubleshooting power issues, the following article provides the most relevant information:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
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'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
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