I am unable to connect to my RackSpace Windows Server via ARD. I have added a computer entering the ip address, username, and password but I can't establish a connection. I am missing a setting or to step that is different in ARD?

I am unable to connect to my RackSpace Windows Server via ARD. I have added a computer entering the ip address, username, and password but I can't establish a connection. I am missing a setting or to step that is different in ARD?

ARD only works with Windows computers if the Windows computer is running VNC server software.  Even then it can only control and observe.  Do you have this installed?

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