I am unable to download the new version of Adobe since I do not recall my password and am unable to retrieve it. Can you help me? I need the new version to utilize programs.

I am unable to download the new version of Adobe since I do not recall my password. I was prompted to click on the question mark in the password field but there was none. How do I resolve this issue?

Are you talking about a Mac password or a password for Adobe's website or something?

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HT201263 Drove over I Phone 5. Screen is completely gone but phone works to call out, I have replaced phone with a new phone but would like to save or transfer remaining photos and contact information on "crushed iP" Can you help!

Accidently drove over Iphone 5. Screen is completely gone but phone works to call out via SIRI. Of course I cannot download to itunes as I have a passcode lock. Would like to save my information, contacts and photos. Any help or ideas would help!!!

Welcome to the Support Communities. This Apple doc may be of interest:
Channel Member Code of Conduct
Kings74 wrote:
They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
"iPhone 5s — Available in silver, gold, and space gray" (Source)

Every time I start my PC it says Procedure entry point xmlTextReaderConstName could not be located in the dynamic link library libxml2.dll It also keeps freezing on Itunes and I cannot sync. Please can anyone help?

Every time I start my PC it says Procedure entry point xmlTextReaderConstName could not be located in the dynamic link library libxml2.dll It also keeps freezing on Itunes and I cannot sync. Please can anyone help?

With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the libmxl2.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Reboot and see if all is well
In case that your OS is Windows 7 (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "libxml2.dll"
3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Paste file "libxml2.dll" to the location.
5. Reboot your computer, it should not display that message, it should be clear.
Good Luck

Hello, we have both Creative Cloud and Creative Cloud for teams. Can you help me with the difference and if i need to have both?

Hello, we have both Creative Cloud membership and Creative Cloud for team. Can you help me with the difference and if i need to have both? We have 9 employees that are using it. Just not sure if i'm paying for something i don't need.
Thank you

Please refer to Creative Cloud Help | Creative Cloud / Common Questions
CC is for retail use with 20 GB of storage space, CCT is where number of seats are purchased & assigned by one program admin where each seat gets 100GB of storage space.
You can not have both the CC & team in one account as it will only provide you added storage space of 120 GB but you can activate the CC any of them or either of them twice as CC is based on Adobe ID.
Regards
Rajshree

Hi guys, a game I'm trying to play keeps unexpectedly closing every time I try to play. When I try reopening, the same thing keeps popping up so I don't really know how to fix that problem. Can you help?

Hi guys, a game I'm trying to play keeps unexpectedly closing every time I try to play. When I try reopening, the same thing keeps popping up so I don't really know how to fix that problem. Can you help?

Plus this showed up when I looked up the details of why it quit unexpectedly.
Process:         launchd [458]
Path:            /Users/USER/Library/Application Support/Steam/*/Starbound.app/Contents/MacOS/starbound
Identifier:      com.chucklefish
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process: launchd [154]
Date/Time:       2014-01-06 19:19:28.898 -0500
OS Version:      Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval Since Last Report:          1786 sec
Crashes Since Last Report:           23
Per-App Crashes Since Last Report:   23
Anonymous UUID:                      6F40DBC0-08A7-4A21-A80E-185F669D1C93
Crashed Thread: Unknown
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fff5fc01028
Backtrace not available
Unknown thread crashed with X86 Thread State (64-bit):
rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
   r8: 0x0000000000000000   r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0x00007fff5fc01028
Logical CPU: 2
Binary images description not available
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 1095
    thread_create: 0
    thread_set_state: 0
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Network Service: BlackBerry (en3), Ethernet, en3
Serial ATA Device: TOSHIBA MK3265GSXF, 320.07 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: RIM Network Device, 0x0fca, 0x8013, 0xfd120000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

HT5731 My iPad says I cannot download any more because I am out of memory. I purchased space in cloud and still get same message. I do not know how to delete shows to open space. Can you help? Thanks.

My iPad says I cannot download any more because I am out of memory. I purchased space in cloud and still get same message. I do not know how to delete shows to open space. Can you help? Thanks.

Your iPad is physically out of storage space. Purchasing space in iCloud dosen't magically give your actual iPad more physical storage space.
You need to delete content off of your iPad.
https://discussions.apple.com/thread/5122738?start=0&tstart=0
http://m.youtube.com/watch?v=mZdBQoE37FA&desktop_uri=%2Fwatch%3Fv%3DmZdBQoE37FA

HT1766 Hello there, started to sinc my iPad 3 to my iPhone 5 with iCloud and a lot off the items did copy over, I was connected to a power supply but for some reason it's still missing half the items and I am struggling to retrieve them can you help pleas

Hello there, started to sinc my iPad 3 to my iPhone 5 with iCloud and a lot off the items did copy over, I was connected to a power supply but for some reason it's still missing half the items and I am struggling to retrieve them can you help please.
Thank you Callum Gordon

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

I have a Maxtor 3200 which has stopped communicating with my iMac for no reason can you help i'am running the latest system

I have a Maxtor 3200 which has stopped communicating with my iMac for no reason can you help i'am running the latest system

I have never seen this before. Try using these installers
Flash Player for ActiveX (Internet Explorer)
Flash Player Plug-in (All other browsers)

HT5787 can you help me with change the security question

can you help me with change the security question

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Can you help me EXIT from the itunes store back to my play list?

can you help me EXIT from the itunes store back to my play list?

If you're using iTunes 11, click on "Library" on the top right, then clck on "Playlists" on the top.

Ipad is disabled, connect to itunes. know the passcode but ipad is not synced so i lose data if restore it. can you help me to save the data. thanks

ipad is disabled, connect to itunes. know the passcode but ipad is not synced so i lose data if restore it. can you help me to save the data. thanks

You're going to have to get that info about his iTunes account if it's on iOS 7. Does it at least show the username it needs?

I found an iphone 4s blocked on icloud imei is ***** then i called the supposed owner at the number that appeares when you activate the device ************ but he told me that he never had an iphone ...can you help me to activate the devi

i found an iphone 4s blocked on icloud imei is ********** then i called the supposed owner at the number that appeares when you activate the device *********** but he told me that he never had an iphone ...can you help me to activate the device??
<Personal Information Edited by Host>

ibrahimfromel rahme wrote:
i found an iphone 4s blocked on icloud imei is ********** then i called the supposed owner at the number that appeares when you activate the device *********** but he told me that he never had an iphone ...can you help me to activate the device??
<Personal Information Edited by Host>
This is my 'doubtful' face:

I am trying to download Skype but it has been on "waiting" since. I have checked my connection and all is working perfectly. Can anyone help?

I am trying to download Skype on iPad but it has been on "waiting" since. I have checked my connection and all is working perfectly. Can anyone help?

Thanks Diavonex. This worked perfectly

I have the following Imac and Iphoto 11 in Finder folder I upgrade the iphoto file and all the latest event files, can you help how to solve the problem? Thank you Model Name iMac    Model Identifier:     iMa

I have the following Imac and Iphoto 11 in Finder folder I upgrade the iphoto file and I lost all the latest event files, can you help how to solve the problem? Thank you
Model Name:     iMac
Model Identifier:     iMac8,1   Processor Name:     Intel Core 2 Duo
Processor Speed:     2.4 GHz

http://support.apple.com/kb/HT2638?viewlocale=en_US&locale=en_US

HT1849 hello i downloaded an album on my iPad yesterday but the sound volume is very low. Can you help me to fix the problem ?

hello i downloaded an album on my iPad yesterday but the sound volume is very low. Can someone help me to fix the problem ?

Hello Kishore1022,
It sounds like you have a new album downloaded and the tracks all have a very low volume. I recommend checking to see if Sound Check is enabled in the Music settings.
iPad User Guide
http://help.apple.com/ipad/7/#/iPad99f37037
Go to Settings > Music to set options for Music, including:
Sound Check (to normalize the volume level of your audio content)
You can also try downloading the purchases onto a computer, with either of these articles depending on your version of the operating system:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Or
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
Thank you for using Apple Support Communities.
Cheers,
Sterling
Thank you for using Apple Support Communities.
All the best,
Sterling

I am unable to download the new version of Adobe since I do not recall my password and am unable to retrieve it. Can you help me? I need the new version to utilize programs.

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