I am unable to get my officejet pro 8500a plus online,

my officejet pro 8500a plus used to work fine, but recently it is connected to the internet, as is my laptops, but not online - blue light is out.  I even brought a new laptop and still cannot get printer online - so obviously a printer error!!  Please help as very frustrated!!

Please provide the following relevant information so someone can help including:
Printer Model - done
Detailed Problem Description -
Operating System of computer (including service pack revision) - done
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? 
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? -
Just want to verify the blue wireless light status again.  Can you print out a network config sheet and tell us what the status of the wireless radio is?
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Similar Messages

  • I cannot get the officejet pro 8500a to print with airprint

    i cannot get the officejet pro 8500a to print with airprint

    Hello,
    Without having any specifics, I might suggest going to this link which is an excellent document that describes Airprint printing issues and what to do about them.  Good Luck!
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&product=4116838&tmp...
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

  • Officejet Pro 8500A Plus can't scan to e-mail

    I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010.  I'm trying to scan to e-mail and am having no luck.  From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF.  It performs the scan, but then on my computer, I get the following error:
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  • HP Officejet Pro 8500A Plus (Error E0060)

    I have a HP Officejet Pro 8500A Plus and when I power it up it shows the HP logo on the screen then the paper feed starts to run then it stops and I get a message saying  "Unable to send or recieve fax" then it says Error E0060. Then the another message saying to turn the power off then on again and the screen flashes.  Now the printer isn't connected to the computer  and I have not put any paper in it. I would like to know what is wrong with it. What do I need to fix it, and how much would it cost to get this lovely printer fixed?

    Hi Rossainz,  I don't know that I can answer 'what is wrong with it', but I would be happy to help you figure it out and better yet, resolve the issue. Let's first try leaving the printer on and unplugging the power cable out of the back. Leave it unplugged for a full minute during which time you can hold down the power button for just a few seconds to help release and build up power, then plug the power cable back in.  If the issue persists, please let me know and we will see what other solutions might do the trick.

  • HP Officejet Pro 8500A Plus printing issues

    I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
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    The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
    Try these generic fixes first (and then do the reset printing system and re-add again):
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    (one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

  • Alignment failure - HP Officejet Pro 8500A Plus

    I have an HP Officejet Pro 8500A Plus all-in-one printer. The printheads failed and I bought authentic HP printheads (two), installed them and I still get the alignment failure error. The print quality is excellent on all quality and alignment reports that I have printed. What is the problem and what is the solution?
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    Hi craigranderson, and welcome to the HP Forums.
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    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

    I have an HP OfficeJet Pro 8500A Plus All-in-One on my network.  My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable.  For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
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    Hi pulind,
    Run the diagnostic utility from Message 2 of 5
    I am an HP employee.
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  • My iPhone and my iPad are connected by wi-fi, but I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC. What can I do?

    Hallo, thank you for trying to help. Here is my problem:
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    Hey helmut,
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    The application HP home and biz app is free in the app catalogue!
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    I work for HP.

  • HP Officejet Pro 8500A Plus - Magenta Not Printing

    I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta. 
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    First - I would like to know how to fix this issue with the HP printer.
    Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
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    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
    If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Officejet Pro 8500A Plus e-All-in-One (A901g)

    I'm thinking about getting a MacBook...would the "HP Officejet Pro 8500A Plus e-All-in-One (A901g)" work well with this and for what i need?
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    Also is this printer quiet? I am considering this for a library setting, and don't need a noisy printer! Thanks.

  • What is the best photo paper 4'x6' for HP Officejet Pro 8500A Plus e-All-in-one Printer?

    1.-HP Officejet Pro 8500A Plus e-All-in-One Printer
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    Thank you. Luis Cuenca 
    This question was solved.
    View Solution.

    HI cuencaky,
    Here is a link to a page with an example of good 4 X 6 photo paper you can use with your printer. 
    This type of paper is known to work very well.
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • HP Officejet Pro 8500A Plus and Windows 8

    Hi all ~
    Can anyone tell us what this means and walk us through a fix?  (You'll know from the question what our level of expertise is....)
    We've had an HP Office Pro 8500A Plus for a couple of years.  We just got HP TouchSmart with Windows 8 and while we can print from the computer just fine, we can't scan.  When loading the printer CD, we get a message that reads: "install cannot continue....The operating system of this computer is not supported....Upgrade the operating system" 
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    This question was solved.
    View Solution.

    Since you are getting an error that the operating system is not supported, you may benefit from going to the HP website and downloading the installation package from there.  Here is a link directly to that site (US Version): HP Officejet 8500A Plus Full Feature Software and Drivers. 
    In this link, you will find all of the software downloads available for the printer.
    --Officejet Pro 8500A Plus--
    If you are installing the printer with a USB cord, unplug the cord before proceeding.  Let me know if I can be of any more assistance.
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!

  • HP Officejet Pro 8500a plus Full-full Reset

    I have this same problem:
    http://h30434.www3.hp.com/t5/Other-printing-questions/HP-8500A-premium-a910-The-touch-screen-will-re...
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    http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/Officejet-8500-reset-help/m-p/170462
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    Thanks for support
    This question was solved.
    View Solution.

    I am still having this problem with my printer. It worked for a few months just fine, now it hangs every time it sits for more than a few minutes.
    {Content Removed: Confidential information} 
    When I do this, nothing happens. If I press & hold the power button the power light comes on, but the screen stays blank. Pressing the button combos you suggest on the blank screen does nothing. Am I doing something wrong?
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    OK, I got into the menu. I didn't have to do the 5 second power button thing. {Content Removed}
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  • HP OFFICEJET PRO 8500A PLUS on Windows 2003 Server

    I'm trying to install the Windows 2003 driver for the HP OFFICEJET PRO 8500A PLUS but the installtion halts and says the operating system is not supported.  The O/S is fully patched. Does anyone have a go around for this?  I simply need it for Terminal Services users.

    Where did you get the driver pack from? Also are you running a 32 or 64 bit version of Windows 2003 Server? 
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    Sean
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Mac os 10.6.8 & hp officejet pro 8500a plus (910g) stopped printing wirelessly​.

    hp officejet pro 8500a plus (910g) prints from mac os 10.6.8 with a usb, but stopped printing wirelessly
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    Turned off modem, printer and laptop & restarted modem, printer, laptop computer
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    If you open System Preferences --> Print & Fax and click the "+" symbol at the bottom of the printer list on the side, you should get an "Add Printer" dialog window to pop open.  Is your printer visible in that window?
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    Cheers,
    dot11
    I am an HP Employee
    Please mark the post that solves your problem as "Accepted Solution"
    Click the KUDOS Star to say "Thanks" if my answer solved your problem
    I work for HP

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