I believe that I have a key logger installed on my mac

Hello, I am pretty sure there is some sort of keylogger installed on my Mac.  Going through a divorce right now and I know for a fact that the other party is able to access my computer somehow.  I think it is a key logger because they know way too much information and have told me that they have been able to watch me writing emails.  I found the Linc Davis email with instructions on how to check the shell commands.  Can anyone please look at this and tell me if they see anything out of the ordinary?  Thanks in advance.
Password:
com.microsoft.office.licensing.helper
com.macromates.auth_server
com.adobe.fpsaud
Keiths-MacBook-Air:~ keithnemeth$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
com.microsoft.autoupdate.fba.10064
Keiths-MacBook-Air:~ keithnemeth$
Keiths-MacBook-Air:~ keithnemeth$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null
/Library/Components:
/Library/Extensions:
ATTOCelerityFC8.kext
ATTOExpressSASHBA2.kext
ATTOExpressSASRAID2.kext
ArcMSR.kext
CalDigitHDProDrv.kext
HighPointIOP.kext
HighPointRR.kext
PromiseSTEX.kext
SoftRAID.kext
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
AudioMixEngine.framework
EWSMac.framework
NyxAudioAnalysis.framework
PluginManager.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
Default Browser.plugin
Flash Player.plugin
GarminGpsControl.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
flashplayer.xpt
nsIQTScriptablePlugin.xpt
/Library/Keyboard Layouts:
/Library/LaunchAgents:
/Library/LaunchDaemons:
com.adobe.fpsaud.plist
com.macromates.auth_server.plist
com.microsoft.office.licensing.helper.plist
/Library/PreferencePanes:
Flash Player.prefPane
/Library/PrivilegedHelperTools:
com.macromates.auth_server
com.microsoft.office.licensing.helper
/Library/QuickLook:
iBooksAuthor.qlgenerator
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
/Library/ScriptingAdditions:
/Library/Spotlight:
Microsoft Office.mdimporter
iBooksAuthor.mdimporter
iWork.mdimporter
/Library/StartupItems:
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Address Book Plug-Ins:
Library/Fonts:
Library/Frameworks:
EWSMac.framework
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
Library/Keyboard Layouts:
Library/LaunchAgents:
Library/PreferencePanes:
Library/Services:
.localized
Keiths-MacBook-Air:~ keithnemeth$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
iTunesHelper, Genieo
Keiths-MacBook-Air:~ keithnemeth$

Knemeth16 wrote:
Ok, but that doesn't help my situation with the key logger.
I don't think we fully understand your objective with regard to it. Are you trying to verify it's presence or just get rid of it?
If the former you should know that only one anti-malware vendor targets such things and it isn't very good at what it tries to do. Since almost all keyloggers and other spyware serves legitimate purposes and is commercial or hack software, it normally won't be detected. Installation requires physical access to your computer or local network, so other types of malware are not the issue here.
Do you recognize the source of all the files listed above? There are several names that I don't recognize.
If you simply want it gone, then shldr2thewheel has the best ideal. Even though re-installing the OS should preserve all your user files, make sure you have a complete, viable backup before you do the restore. There will probably be fragments of any keylogger that was installed, but in all probability it will have been disabled.

Similar Messages

  • I believe I have a key logger or spyware on my computer

    I believe I have a key logger or spyware on my computer.  Any help?

    Helpful Links Regarding Malware Problems
    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
    Fix Some Browser Pop-ups That Take Over Safari.
    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
    Quit Safari
    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
    Relaunch Safari
    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
    An excellent link to read is Tom Reed's Mac Malware Guide.
    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
      Mac OS X Snow Leopard and malware detection
      OS X Lion- Protect your Mac from malware
      OS X Mountain Lion- Protect your Mac from malware
      OS X Mavericks- Protect your Mac from malware
      About file quarantine in OS X
    If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
    From user Joe Bailey comes this equally useful advice:
    The facts are:
    1. There is no anti-malware software that can detect 100% of the malware out there.
    2. There is no anti-malware that can detect everything targeting the Mac.
    3. The very best way to prevent the most attacks is for you as the user to be aware that
         the most successful malware attacks rely on very sophisticated social engineering
         techniques preying on human avarice, ****, and fear.
    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
        your computer is intended to entice you to install their malware thinking it is a
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    5. Some of the anti-malware products on the market are worse than the malware
        from which they purport to protect you.
    6. Be cautious where you go on the internet.
    7. Only download anything from sites you know are safe.
    8. Avoid links you receive in email, always be suspicious even if you get something
        you think is from a friend, but you were not expecting.
    9. If there is any question in your mind, then assume it is malware.

  • When entering an address, I am always queried to allow forwarding or not. Does that mean I have a key-logger attached to my searches?

    When entering an address, I am always queried to allow forwarding or not. Does that mean I have a key-logger attached to my searches? The message says Firefox prohibited redirection to another page, even when I open my home page. Please advise.

    I would recommend posting in the iTunes forum: https://discussions.apple.com/community/itunes/itunes_for_mac

  • I believe that I have a keylogger or some sort of spyware installed on my mac, please help!

    I followed this procedure to check my files:
    Please read this whole message before doing anything.
    The following procedure will help whether your system has been modified. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
    Step 1
    Copy or drag — do not type — the line below into the Terminal window, then press return:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
    Step 2
    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}' 
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}' 
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null 
    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null 
    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
    You can then quit Terminal.
    I believe that I have a keylogger or some sort of spyware installed on my mac, please help!
    POST YOUR OUTPUT FOR REVIEW/COMMENT.
    After running these commands, here is the output. Can you please tell me if you see anything here. I would be so grateful.
    com.oxsemi.driver.OxsemiDeviceType00 (1.28.13)
    at.obdev.nke.LittleSnitch (4052)
    Password:
    com.wdc.WDSmartWareServer
    com.wdc.WDDMservice
    com.sierrawireless.SwitchTool
    com.oracle.java.JavaUpdateHelper
    com.oracle.java.Helper-Tool
    com.microsoft.office.licensing.helper
    com.lacie.desktopmanager.service
    com.google.keystone.daemon
    com.adobe.fpsaud
    at.obdev.littlesnitchd
    jp.buffalo.NASPower
    com.oracle.java.Java-Updater
    com.lacie.eventsactions.launcher.agent
    com.hp.messagecenter.launcher
    com.hp.devicemonitor
    com.google.keystone.system.agent
    at.obdev.LittleSnitchUIAgent
    com.nds.pcshow.uninstall
    com.nds.pcshow
    com.facebook.videochat.thomasbrown.updater
    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
    com.adobe.AAM.Scheduler-1.0
    LaCie DiscRecording/LaCie DiscRecording.pkg:
    Contents
    /Library/Address Book Plug-Ins:
    /Library/Components:
    /Library/Extensions:
    /Library/Frameworks:
    AEProfiling.framework
    AERegistration.framework
    Adobe AIR.framework
    AudioMixEngine.framework
    EWSMac.framework
    HPDeviceModel.framework
    HPPml.framework
    HPScan.framework
    HPServicesInterface.framework
    HPSmartPrint.framework
    HPSmartX.framework
    NyxAudioAnalysis.framework
    PluginManager.framework
    Snapfish.framework
    iLifeFaceRecognition.framework
    iLifeKit.framework
    iLifePageLayout.framework
    iLifeSQLAccess.framework
    iLifeSlideshow.framework
    iTunesLibrary.framework
    /Library/Input Methods:
    /Library/Internet Plug-Ins:
    AdobePDFViewer.plugin
    Flash Player.plugin
    JavaAppletPlugin.plugin
    Quartz Composer.webplugin
    QuickTime Plugin.plugin
    SharePointBrowserPlugin.plugin
    SharePointWebKitPlugin.webplugin
    Silverlight.plugin
    flashplayer.xpt
    googletalkbrowserplugin.plugin
    iPhotoPhotocast.plugin
    npgtpo3dautoplugin.plugin
    nsIQTScriptablePlugin.xpt
    o1dbrowserplugin.plugin
    /Library/Keyboard Layouts:
    /Library/LaunchAgents:
    at.obdev.LittleSnitchUIAgent.plist
    com.adobe.AAM.Updater-1.0.plist
    com.google.keystone.agent.plist
    com.hp.devicemonitor.plist
    com.hp.messagecenter.launcher.plist
    com.lacie.eventsactions.launcher.agent.plist
    com.oracle.java.Java-Updater.plist
    jp.buffalo.NASPower.plist
    jp.buffalo.NASPower_pla.plist
    /Library/LaunchDaemons:
    at.obdev.littlesnitchd.plist
    com.adobe.fpsaud.plist
    com.apple.remotepairtool.plist
    com.google.keystone.daemon.plist
    com.lacie.desktopmanager.service.plist
    com.microsoft.office.licensing.helper.plist
    com.oracle.java.Helper-Tool.plist
    com.oracle.java.JavaUpdateHelper.plist
    com.sierrawireless.SwitchTool.plist
    com.wdc.WDDMservice.plist
    com.wdc.WDSmartWareServer.plist
    /Library/PreferencePanes:
    Flash Player.prefPane
    HP Scanjet.prefPane
    JavaControlPanel.prefPane
    /Library/PrivilegedHelperTools:
    .DS_Store
    NasNavigator2.app
    com.microsoft.office.licensing.helper
    com.oracle.java.JavaUpdateHelper
    /Library/QuickLook:
    GBQLGenerator.qlgenerator
    iWork.qlgenerator
    /Library/QuickTime:
    AppleIntermediateCodec.component
    AppleMPEG2Codec.component
    /Library/ScriptingAdditions:
    /Library/Spotlight:
    GBSpotlightImporter.mdimporter
    Microsoft Entourage.mdimporter
    Microsoft Office.mdimporter
    iWeb.mdimporter
    iWork.mdimporter
    /Library/StartupItems:
    ChmodBPF
    HP IO
    LocSvc
    /etc/mach_init.d:
    /etc/mach_init_per_login_session.d:
    /etc/mach_init_per_user.d:
    Library/Address Book Plug-Ins:
    SkypeABDialer.bundle
    SkypeABSMS.bundle
    Library/Fonts:
    04b-08.suit
    Arial
    Brush Script
    Times New Roman
    Verdana
    Wingdings
    Wingdings 2
    Wingdings 3
    encodings.dir
    fonts.dir
    fonts.list
    fonts.scale
    Library/Frameworks:
    EWSMac.framework
    Library/Internet Plug-Ins:
    FacebookVideoCalling.bundle
    Move-Media-Player.plugin
    PlayerPlugin.bundle
    fbplugin_1_0_3.plugin
    Library/Keyboard Layouts:
    Library/LaunchAgents:
    com.adobe.AAM.Updater-1.0.plist
    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
    com.facebook.videochat.thomasbrown.plist
    com.nds.pcshow.plist
    com.nds.pcshow.uninstall.plist
    Library/PreferencePanes:
    Opera Preferences
    TomTomHOMERunner, LDMStatusItem, apple-scc-20130209-112927
    thank you much for helping...sincerely. tlenbro.

    I followed this procedure to check my files:
    Please read this whole message before doing anything.
    The following procedure will help whether your system has been modified. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
    Step 1
    Copy or drag — do not type — the line below into the Terminal window, then press return:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
    Step 2
    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}' 
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}' 
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null 
    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null 
    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
    You can then quit Terminal.
    I believe that I have a keylogger or some sort of spyware installed on my mac, please help!
    POST YOUR OUTPUT FOR REVIEW/COMMENT.
    After running these commands, here is the output. Can you please tell me if you see anything here. I would be so grateful.
    com.oxsemi.driver.OxsemiDeviceType00 (1.28.13)
    at.obdev.nke.LittleSnitch (4052)
    Password:
    com.wdc.WDSmartWareServer
    com.wdc.WDDMservice
    com.sierrawireless.SwitchTool
    com.oracle.java.JavaUpdateHelper
    com.oracle.java.Helper-Tool
    com.microsoft.office.licensing.helper
    com.lacie.desktopmanager.service
    com.google.keystone.daemon
    com.adobe.fpsaud
    at.obdev.littlesnitchd
    jp.buffalo.NASPower
    com.oracle.java.Java-Updater
    com.lacie.eventsactions.launcher.agent
    com.hp.messagecenter.launcher
    com.hp.devicemonitor
    com.google.keystone.system.agent
    at.obdev.LittleSnitchUIAgent
    com.nds.pcshow.uninstall
    com.nds.pcshow
    com.facebook.videochat.thomasbrown.updater
    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
    com.adobe.AAM.Scheduler-1.0
    LaCie DiscRecording/LaCie DiscRecording.pkg:
    Contents
    /Library/Address Book Plug-Ins:
    /Library/Components:
    /Library/Extensions:
    /Library/Frameworks:
    AEProfiling.framework
    AERegistration.framework
    Adobe AIR.framework
    AudioMixEngine.framework
    EWSMac.framework
    HPDeviceModel.framework
    HPPml.framework
    HPScan.framework
    HPServicesInterface.framework
    HPSmartPrint.framework
    HPSmartX.framework
    NyxAudioAnalysis.framework
    PluginManager.framework
    Snapfish.framework
    iLifeFaceRecognition.framework
    iLifeKit.framework
    iLifePageLayout.framework
    iLifeSQLAccess.framework
    iLifeSlideshow.framework
    iTunesLibrary.framework
    /Library/Input Methods:
    /Library/Internet Plug-Ins:
    AdobePDFViewer.plugin
    Flash Player.plugin
    JavaAppletPlugin.plugin
    Quartz Composer.webplugin
    QuickTime Plugin.plugin
    SharePointBrowserPlugin.plugin
    SharePointWebKitPlugin.webplugin
    Silverlight.plugin
    flashplayer.xpt
    googletalkbrowserplugin.plugin
    iPhotoPhotocast.plugin
    npgtpo3dautoplugin.plugin
    nsIQTScriptablePlugin.xpt
    o1dbrowserplugin.plugin
    /Library/Keyboard Layouts:
    /Library/LaunchAgents:
    at.obdev.LittleSnitchUIAgent.plist
    com.adobe.AAM.Updater-1.0.plist
    com.google.keystone.agent.plist
    com.hp.devicemonitor.plist
    com.hp.messagecenter.launcher.plist
    com.lacie.eventsactions.launcher.agent.plist
    com.oracle.java.Java-Updater.plist
    jp.buffalo.NASPower.plist
    jp.buffalo.NASPower_pla.plist
    /Library/LaunchDaemons:
    at.obdev.littlesnitchd.plist
    com.adobe.fpsaud.plist
    com.apple.remotepairtool.plist
    com.google.keystone.daemon.plist
    com.lacie.desktopmanager.service.plist
    com.microsoft.office.licensing.helper.plist
    com.oracle.java.Helper-Tool.plist
    com.oracle.java.JavaUpdateHelper.plist
    com.sierrawireless.SwitchTool.plist
    com.wdc.WDDMservice.plist
    com.wdc.WDSmartWareServer.plist
    /Library/PreferencePanes:
    Flash Player.prefPane
    HP Scanjet.prefPane
    JavaControlPanel.prefPane
    /Library/PrivilegedHelperTools:
    .DS_Store
    NasNavigator2.app
    com.microsoft.office.licensing.helper
    com.oracle.java.JavaUpdateHelper
    /Library/QuickLook:
    GBQLGenerator.qlgenerator
    iWork.qlgenerator
    /Library/QuickTime:
    AppleIntermediateCodec.component
    AppleMPEG2Codec.component
    /Library/ScriptingAdditions:
    /Library/Spotlight:
    GBSpotlightImporter.mdimporter
    Microsoft Entourage.mdimporter
    Microsoft Office.mdimporter
    iWeb.mdimporter
    iWork.mdimporter
    /Library/StartupItems:
    ChmodBPF
    HP IO
    LocSvc
    /etc/mach_init.d:
    /etc/mach_init_per_login_session.d:
    /etc/mach_init_per_user.d:
    Library/Address Book Plug-Ins:
    SkypeABDialer.bundle
    SkypeABSMS.bundle
    Library/Fonts:
    04b-08.suit
    Arial
    Brush Script
    Times New Roman
    Verdana
    Wingdings
    Wingdings 2
    Wingdings 3
    encodings.dir
    fonts.dir
    fonts.list
    fonts.scale
    Library/Frameworks:
    EWSMac.framework
    Library/Internet Plug-Ins:
    FacebookVideoCalling.bundle
    Move-Media-Player.plugin
    PlayerPlugin.bundle
    fbplugin_1_0_3.plugin
    Library/Keyboard Layouts:
    Library/LaunchAgents:
    com.adobe.AAM.Updater-1.0.plist
    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
    com.facebook.videochat.thomasbrown.plist
    com.nds.pcshow.plist
    com.nds.pcshow.uninstall.plist
    Library/PreferencePanes:
    Opera Preferences
    TomTomHOMERunner, LDMStatusItem, apple-scc-20130209-112927
    thank you much for helping...sincerely. tlenbro.

  • I believe that i have malware on my mac, osx 10.9.4. accordingly, i've tried to run clamxav (on my mac HD) but just get a spinning wheel, then have to shut down. any advice on how to stop spinning wheel or get rid of malware? please help. :-).

    i believe that i have malware (possible highjack of safari browser) on my mac, osx 10.9.4. accordingly, i've tried to run clamxav (on my mac HD) but just get a spinning wheel, then have to shut down. any advice on how to stop spinning wheel or get rid of malware? i have symnatic endpoint and, after scanning, it reveals nothing. please help. :-).

    are locked user files or that have incorrect permission a bad thing?
    Yes.
    why am i removing symantec?
    Short answer: Because it's worse than useless and worse than the imaginary "viruses" you're afraid of would be if they really existed. For the long answer, see below.
    1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it.
    The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
    The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
    The following caveats apply to XProtect:
    ☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    ☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    ☞ It can easily be disabled or overridden by the user.
    ☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    ☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
    For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
    5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, and a technological fix is not going to solve it. Trusting software to protect you will only make you more vulnerable.
    The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
    Software from an untrustworthy source
    ☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
    ☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software.
    ☞ Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
    ☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
    Software that is plainly illegal or does something illegal
    ☞ High-priced commercial software such as Photoshop is "cracked" or "free."
    ☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
    Conditional or unsolicited offers from strangers
    ☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    ☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
    ☞ You win a prize in a contest you never entered.
    ☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
    ☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
    ☞ Anything online that you would expect to pay for is "free."
    Unexpected events
    ☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
    ☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
    ☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    ☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
    I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
    Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
    7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
    Why shouldn't you use commercial AV products?
    ☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
    ☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    ☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
    ☞ Most importantly, a false sense of security is dangerous.
    8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
    An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
    Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
    London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
    You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in everyemail attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
    The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
    10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It's as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

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    View Solution.

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