I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch o

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch out. Google search finds several others have asked that question and the Droid X doesn't have a SIM card, apparently. But, the 4G SIM activation kit "Compatibility" tab claims that it is compatible with the Droid X, so what is the real story here? Do I have to send this kit back to you?

No. Call Apple Care and give them the serial number. They may be able to tell you who it is locked to.

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I created a slide show in imovie for my daughters 21st with voice overs from friends and family which was all working fine but now the voice recordings are not playing at all. Obviously some setting has changed but I can't find which one.

I created a slide show in imovie for my daughters 21st with voice overs from friends and family which was all working fine but now the voice recordings are not playing at all. Obviously some setting has changed but I can't find which one.

I created a slide show in imovie for my daughters 21st with voice overs from friends and family which was all working fine but now the voice recordings are not playing at all. Obviously some setting has changed but I can't find which one.

Customer Retention - Bait and Switch

In April, after doing a lot of research, I moved a line from Verizon to AT&T instead of renewing my contract with Verizon. After about a week, I received a phone call from Verizon asking to win back my business, and they offered me a really great plan. $100/month for two lines, unlimited text and unlimited calls, and 2 GB data for each phone (plus some kind of overage protection) with a WiFi hotspot on my line. (This amount would increase to $110/month after 12 months). I explained that for that deal, I would switch back, but that I would need the phone soon, because I only had a week to return the other one from AT&T. They said no problem, they'd ship one right out.
A week went by and I still didn't have the phone, and there was only 3 days left in the 2-week grace period for me to return the AT&T phone. I called Verizon and they said they had a record of the call, but the order for the phone never went through. They could overnight one to me, but I'd have to pay the extra $15 for rush shipping. Could I just pick one up at the store? No. It had to come from the website/main company. I grudgingly paid the money to get it in time, did the return on the last possible day, and activated the new one.
The first bill I got was a confusing mess, with charges for the old plan, and activation fees for the new phone which were supposed to be waived in order to win back my business. I had read on the bill that it usually takes a month of billing for plan changes to show on the bill, but I decided to call about the activation fees. The operator was very kind and explained that yes, there had been a mistake, but he was able to fix it and get me into the right plan. He also refunded the activation fee.
A few days later I tried to use the hotspot for the first time. This is a key feature for me and if it wasn't included, I would never have switched back. But when I tried to turn it on, I got a message on the phone to contact customer service. I explained to Sean (removed) the problem, and he activated the hotspot for me temporarily as a courtesy, but he wanted a few days to research the problem. When he called back a few days later, he said that he discovered that the Customer Retention Specialist who initially called me was a third party who did not work for Verizon, and this person input the plan wrong. But it should be all fixed now at the rates that were offered to me. I reiterated the plan details several times for confirmation.
The next bill I received was also incorrect, and so I called again and explained the entire history of the situation to Lily (removed) in the Utah office. Lily read through all the notes and almost immediately said, "Ahah! I know what happened! You are supposed to be in the Loyalty Plan!" She did some typing, checked some things, and confirmed, again, the details of the of the plan that was offered to me. She also gave me a $20 credit for all the trouble. I hung up the phone feeling confident the matter was finally resolved.
My next bill still wasn't right. This time I spoke with Melanie (removed), who had been with the company for a long time, and understood the situation in short order. She, too, made adjustments to the bill and "got me into the right plan."
Two weeks ago I tried to use my hotspot and got the same message to call Verizon. This time I spoke with Bree in Utah, who explained that there is no such plan as what I'm describing, and that it is "impossible" to activate my hotspot at the current price. In order to get the hotspot service I would have to pay an extra $20 per month, although she could waive the first month only. I said that was totally unacceptable because it wasn't what was offered to me, and I would not have cancelled my AT&T contract for those terms. She said she understands, it's terrible--her own carrier had done it to her, too, so she knows how I feel. I was flabbergasted. A manager would not be able to speak with me for about ten minutes, and a manager could not call me back.
As if all these trials weren't enough, I just looked at my bill, and it's wrong. I'm paying $119.99 a month + taxes to total $135, and I still don't have a working hotspot, the one feature, the linchpin, that swayed me to switch back in the first place.
I'm writing this here in hopes that someone who knows how to proceed will read it and tell me what my next step should be. Today, it is four months to the day that I reactivated my Verizon service; four months and six interactions with Verizon's customer service later, I am still being charged more money and receiving less service than I was promised. From my view, this is a textbook bait and switch to re-up a new contract.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

I know exactly how you feel, I was thinking about going back, but now that I have read your statement, this makes up my mind for me, seems like all of the reps are incompetent. It's sad that these guys have monopolized the industry. Worst customer service, its questioning how much they pay to have their name rated for best customer service awards. The saying is true, money talks. Out with Verizon.

I have updated to the latest itunes and my iphone software to version 5 but now it wont let me sync my custom made ringtones ??? help !!

i have updated to the latest itunes and my iphone software to version 5 but now it wont let me sync my custom made ringtones ??? help !! it says it can sync them but then it does not copy them from my itunes back onto my phone ?

I have the exact same issue. I havent found our what is causing it either. Multaple re-install attempts with no success. I have to use Windows Media Center to burn audio discs. Any other advice?

As I bought my iPhone 5 16GB,White in the USA from Sprint, full price with tax,unlocked ,it was excepted to be a global phone. But now I come across with some problems in Chinausing local carrier, everything is working properly except sending text message

Dear AppleCare，
As I bought my iPhone 5 16GB,White in the USA from Sprint, full price with tax,unlocked ,it was excepted to be a global phone. But now I come across with some problems in Chinausing local carrier, everything is working properly except sending text message, and iMessage and Facetime also seem not to work.This is very serious for Apple and me! Will I have the chance to fix this?
I tried all the possible solutions from the Internet, and the Official solution offered by Apple (http://support.apple.com/kb/TS4459), but it doesn't seem to work.
Will Apple help me with this issue? Please do.
Information of my iPhone:
SN:F1*******8GJ
IMEI: ****
MEID: ****
ICCID: ****
My Apple ID account：****
<Personal Information Edited By Host>

I had the same problem. Kept getting message of waiting for activation or check network connections. I also tried every solution out there and nothing worked. This did though: I download the newest version of itunes (through Internet Explorer - Google Chrome wouldn't work). It pulled in my entire library thank goodness and then I plugged my iphone 4s into the computer. I let itunes find it, did a complete backup in icloud, then did a restore. Entire process took a couple of hours, but I now have imessage and facetime back. I was about ready to give up on Apple and go get a different phone ~

Credit card number change, your company can not charge , so , what can I do ?because I buy one year plan , but the plan stop already ,I can not change the credit card details.So, I need to buy one more year or can continous the paln with changing the cre

credit card number change, your company can not charge , so , what can I do ?because I buy one year plan ,
but the plan stop already ,I can not change the credit card details.
So, I need to buy one more year or can continous the paln with changing the credit number?

Hello pen pang,
if your Photoshop is a part of Creative Cloud you can use "Manage your membership and payments|Creative Cloud" at
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html >>>
Payment & credit card >>> Help changing the credit card on your account >>> from there see what hints are listed.
On the other hand I'm sure that you can use the recommended procedure with a "normal" PS too.
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
If you need these explanations in another language, please use "Change" at the end/bottom of the website from above
Good luck!
Hans-Günter

Can I return my iPad in the states if I bought it at an apple store in the UAE because I wasn't aware it didn't come with FaceTime at the time?

Can I return my iPad in the states if I bought it at an apple store in the UAE because I wasn't aware it didn't come with FaceTime at the time?

Your only option is to sell the iPad and buy a new one.
Apple Reuse and Recycle Program
http://store.apple.com/us/browse/reuse_and_recycle
How to Sell Your Old iPad http://tinyurl.com/85d69lk
Other sources to sell.
eBay Instant Sell http://instantsale.ebay.com/?search=ipad
Sell and Recycle Used Electronics - Gazelle http://www.gazelle.com/
For instant gratification in selling a used iPhone or iPad, Gazelle’s Gadget Trader, an iOS app, is tough to beat. In seconds it detects the device and reveals how much it is worth in good condition. Tap the Sell This Phone to Gazelle button and the deed is done.
Sell Electronics for Cash - Next Worth http://www.nextworth.com/
Buy My Tronics http://www.buymytronics.com/
Sell Your iPad http://www.sellyourmac.com/mac-product-guides/ipad.html
Totem http://www.hellototem.com/
 Cheers, Tom

Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to

Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to open Photoshop unless I sign up/pay. I'm quite confused? I really NEED to have access to Photoshop ASAP.

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I am using Numbers app for the ipad and it has been working absolutely fine but now, when I want to email a spreadsheet as a PDF via the 'share and print' option, the file now doesn't appear as an attachment to the recipient. Any ideas please?

I am using Numbers app for the ipad and it has been working absolutely fine but now, when I want to email a spreadsheet as a PDF via the 'share and print' option, the file now doesn't appear as an attachment to the recipient. Any ideas please?

Hi mafiose15,
Thanks for visiting Apple Support Communities.
Restoring your iPod to factory settings is the best way to try and get it back to working order. You can use the instructions below to restore it:
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
You can find the instructions in this article:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
All the best,
Jeremy

My husband just got an iphone. I've had mine for a while. We use the same email address so I though we could use the same apple id and password. But now it appears everything on my phone also shows up on his phone and vis versa, even "Notes." Not good.

My husband just got an iphone. I've had mine for a while. We use the same email address so I thought we could use the same apple id and password. But now it appears everything on my phone also shows up on his phone and vis versa, even "Notes." Not good. How do I unlink them?

Read this planning tips:
iOS 5 & iCloud Tips: Sharing an Apple ID With Your Family

How do you transfer the content from an iPhone to a PC? I have to use a PC for a while and don't know how to put my stuff on to there from my phone

How do you transfer the content from an iPhone to a PC? I have to use a PC for a while and don't know how to put my stuff on to there from my phone

If you're talking about music and movies an i-device was not designed for unique storage of media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing music and movies is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred from a device to a computer.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. See this document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991

I had already paid the teacher, student edition. And it's for a year. But now since my 30 days free tril was over, I couldn't open it anymore. can someone please help me?

I had already paid the teacher, student edition. And it's for a year. But now since my 30 days free tril was over, I couldn't open it anymore. can someone please help me?

Felipef32638067 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from authorizing.

Whenever I try to open an app on my Mac it just bounces on my dock and then settles. At first it bounced the disappeared, and then I had to reinstall it, but now it just bounces. Any help?

Whenever I try to open an app on my Mac it just bounces on my dock and then settles. At first it bounced the disappeared, and then I had to reinstall it, but now it just bounces. Any help?

Try one or more of the following:
> Restart Your Computer
> Uninstall and Reinstall iTunes
> Reset iPod (nothing will get deleted)
> Look in My Computer (Windows 98, XP) OR Computer (Windows Vista or 7) and see if your iPod is in there.
In some cases (and this happened to me before) plug your iPod in and out your computer a few times. It should get it going. If not, then I strongly recommend starting your computer.

I have some trouble with Safari! Everytime i google something, I expect safari to open the link i click in the same window and same tab - as it did before - but now it always opens a new tab! I'm getting really tired of that! So please help me!

I have some trouble with Safari!
Everytime i google something, I expect safari to open the link i click in the same window and same tab - as it did before - but now it always opens a new tab! I'm getting really tired of that! So please help me! I want safari to open the google search link in the same window and tab! How to fix that?
Please help me!!!
Thank you!

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

What is this error message about, "The system extension "/Library/Frameworks/PrivateTunnel.framework/Versions/Current/Extensions/tap.ke xt" was installed improperly and cannot be used"?

It appears as a window with the following text, "System extension cannot be used. The system extension “/Library/Frameworks/PrivateTunnel.framework/Versions/Current/Extensions/tap.ke xt” was installed improperly and cannot be used. Please try reinstalling it, or contact the product's vendor for an update."
I close it by clicking "Ok", and it doesn't seem to affect the system performance in any way, but it's annoying knowing that it's there. The problem is quite old, and has persisted through several OSX updates.

hello,
I have the same problem. does anyone have any ideas on what's going on and or how to fix it.
Thanks!!
Luis

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch o

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