I bought a macbook pro in boston on October 25th, can I exchange it for the Macbook pro with retina. It has not been turned on - only the box has been opened.
I've never turned on my new macbook pro but I want to exchange it for the new Macbook pro with retina display. Is this possible. I have the receipt. Box was opened.
No - you have 14 days from date of purchase to exchange or get a refund. That should have been on your receipt somewhere.
I'm afraid that you're just going to have to sell your computer, somehow, and put that money towards a new one.
Why in the world did you buy what you didn't want?
Clinton
Similar Messages
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Can I return My IMac to exchange it for a Macbook Pro?
I have had a IMac 27 inch since march and it is the newest one. I dont like it, so can i return it for a macbook pro? I have the receipt and everything that it was bought with.
Please let me know, because im going to the apple store soon!If it is past 30 days then no you cant, which by what you said in your post; you purchased in march. If it is in the past 30 days then you will most likely only be able to do it through corporate apple. To the best of my knowledge the Apple retail stores aren't fit to handle returns and exchanges all that well. So call 1-800-my-apple or chat with an apple store rep to ask about exchanges. If you want directions for how to chat then just ask, they are lengthy so I don't want to type them if you aren't going to use them.
Remember, you can only exchange/return within 30days, restocking fees may be applied. See Apple, Inc. For more information. -
My MacBook Pro is running VERY slowly. After reading other questions and responses, I ran an EtreCheck, but do not know how to post the report here. Any help would be greatly appreciated.
My MacBook Pro is running VERY slowly. After reading other questions and responses, I ran an EtreCheck, but do not know how to post the report here. Any help would be greatly appreciated.
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Hi i have a macbook and I want to see if I can trade it in for a MacBook pro or a MacBook air
hi i have a macbook and i want to see if i can trade it in for a macbook pro or a macbook mini
Apple does not have any trade in program for computers. You can sell yours privately and buy what you wish. Or you can try one of the recycle or online buy-back services (e.g. www.gazelle.com, amazon recycle, bestbuy recycle, etc).
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I bought a new McBook Pro and when I backed up from my old computer, the iCal on my new computer is not syncing. It says "The server did not recognize your user name or password for (name of my mobile me acct). Make sure you enter them correctly." Any suggestions?
Carla,
Check this post for a possible solution. -
I have a Mac book pro(13 inch non-retina, i7) with regular drive, I want to replace the drive with SSD, so can I do it for Mac book pro purchased in 2012 and which SSD is recommended.
I am looking for 500 to 700GB SSD.
ThanksUpgrading your MacBook Pro with a Solid State Drive...
...call back with any questions.
Clinton -
How do I transfer my MacBook Air to my wife so she can sync her iTunes account and other settings with her iPad Mini?
You can change the account shortname to whatever you wish to use.
As you can see from my example above. Once you click on the Create User button a new account will be created.
She will need to get her own Apple ID setup so when she starts with iTunes she can open her own iTunes account unless you both want to share the use of the same Apple ID. This can create a bit of confusion if you have your own iPads or iPhones or iPods. As you have discovered it's pretty much one iDevice with one Apple ID.
As for the iTunes library that becomes a more complicated issue. -
why did i get charged three times for the same purchase? is it because i use my apple id on three devices.. two iphones, and ipad... and and macbook geez apple i support you enough can i just pay for one copy of the audiobook
These are user-to-user forums, you are not talking to Apple here.
If it was an audiobook then they are one-time only downloads, to get it on your other devices you need to sync it to them and not re-download it oneach. You can try contacting iTunes support and see if they will refund or credit you for the second and third downloads : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107 I am using a windows based system
If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
i have installed the LATEST VERSION of itunes in my windows and i bought the new ipad with retina display ,i had moved music into the ipad from my windows through the itunes but I DONT KNOW HOW TO MOVE THE VIDEOS IN MY VIDEOS LIBRARY OF MY COMPUTER TO MY
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I have a white MacBook and I just changed out the hard drive with a 500GB. When I turn it on I get a file fold with a ? In the middle that flashes. What do I do next?
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?
Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?
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Can i use Avid mbox pro with logic pro x? And also which mac would be best for using avid pro tools 11
If your info is correct you need to first buy Snow Leopard from the Apple on-line store ($20) install and update to 10.6.8 and then buy Lion from the App Store for $20.
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Just bought an IPod nano 7th generation. I have a Mac computer OS X v10.5.8 with 10.6.7 iTunes player. To use the new IPod nano I need a OS X v10.6.8 or later and iTunes 10.7 or later. What are my options to upgrade the Mac?
Thanks to your feedback.Click here, check that your computer meets the requirements, purchase and install the DVD, and run Software Update.
(74380) -
my mac book pro with retina display is not gtting log in prompt. back apple logo is glowing and screen also glowing in dim but i am get getting login prompt
Gray screen at start up?
http://support.apple.com/en-us/TS2570
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