I bought an iphone 5 in the United States. It has major problems with the video. In Italy not fix it. What am I to do?? back in the United States

The iPhone warranty is not international. If you bought it in the US you can only get service in the US. You will need to take it in to an Apple store in the US.

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I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't use. This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages. I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time. Lots of charges.....But I'm am getting no help. Not even an offer of a payment plan to help me out. I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!! Does anybody have any suggestions on how to deal with them? We are not wealthy....or I would just pay this and walk away......

There is a big misconception in what customers believe a cell carrier is obligated to do.
You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
Good Luck

Has anyone experienced problems with Mackeeper? I did not complete downloading this software. Yet, occasionally when on the internet, I will have the MacKeeper multi-colored circle replace my pointer. How do you deal with this?

Has anyone experienced problems with Mackeeper? I did not complete downloading this software. Yet, occasionally when on the internet, I will have the MacKeeper multi-colored circle replace my pointer. How do you deal with this?

Welcome to Apple Support Communities
Don't download MacKeeper. Users complain about this app and it damages OS X. Also, Mac OS X knows how to take care of itself, so you don't need any other cleaning application that may damage OS X. See > https://discussions.apple.com/docs/DOC-3691

TS1702 I had this Scrabble on my iPad2 and began to have connection problems, it would lock in the "connecting" position. This is not the first time Scrabble has had problems with interface. Typically customers delete the Ap then download it again to rein

I have contacted EA about this and can find no help. I had this Scrabble on my iPad2 and began to have connection problems, it would lock in the "connecting" position. This is not the first time Scrabble has had problems with interface. Typically customers delete the Ap then download it again to reinstall it. During the process you sign in and approve the purchase KNOWING that another window will open saying that you have previously purchased it and that there is no charge. So what happened this time? It will not connect and all of my saved and current games are wiped out. I want my money back, this game interface is pretty junk and operates like some ancient DOS program,,bug,bug,buggy. I want my money back.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

IPhone 4S after upgrading to IO6 has a problem with bluetooth in Peugeot 308 No battery status is shown. With 5.1.1 everything was ok.

iPhone 4S after upgrading to IO6 has a problem with bluetooth in Peugeot 308 No battery status is shown. With 5.1.1 everything was ok.

https://discussions.apple.com/message/25195858#25195858

I am having major problems with my trackpad on my macbook pro. I can no longer press down on the bottom left and right corners for it to click and follow my command. Please can anyone help?

I am having major problems with my track pad on my macbook pro. Even though my settings haven't changed...my trackpad is no longer responding as it did before. The left hand corner no longer clicks when I press it and my personal commands which I set up in preferences no longer seem to be workin. Please help!

Some websites have an internal mute or volume setting. If that's not the issue, see below.
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...
and confirm. Close the window. Then select
           ▹ System Preferences… ▹ Flash Player ▹ Advanced ▹ Delete All...
In the sheet that opens, check the box marked
          Delete All Site Data and Settings
then click Delete Data. Close the preference pane.

I bought my iphone unlocked from carephone warehouse, I had a problem with the phone and apple swapped it over but they locked it to tmobile!!! what can i do?? I have changed contracts and can not use my phone!

I bought my iphone from carephone warehouse, sim free and with no contract. 5 months down the line I had a problem with the phone and I booked a genius appointment, they swapped my phone and gave me a new phone but they locked my phone to tmobile!!! I now do not use tmobile and I have an iphone which is locked to tmobile!!! I bought an unlocked phone and apple have locked it!!! what can i do?

In response to this, Carphone Warehouse (and Phones4U) sell what is commonly referred to as "sim free" handsets - these are not the same as unlocked. Sim free handsets will automatically lock to the first network sim card that the phone is activated with, and that will be permanently. The only way to unlock the handset would be to go through the network (T-Mobile I understand) and request they unlock it for you. More than likely, there will be a charge as you are no longer a T-Mobile customer.
If you ever want to purchase a new unlocked iPhone, the only place you can buy one is from Apple directly. Any other place will most likely sell sim free handsets.

I cannot install itunes to my windows 7 computer. I've deleted everthing apple related (in order recommended). I get a message each time that states "There is a problem with this windows installer package. etc.. What should I do?

I've also spent hours on the phone with both apple and windows technical support specialists. This is very clearly not a windows issue. I've given my computer a clean boot, disable my antivirus and firewall, and then attempted to download (yes, from apple's website). I've delete all of the programs (in the necessary order) and then attempted reinstalling with absolutely no luck. I'm starting to think that there's absolutely nothing I will be able to do. I've also never been able to fine "apple software updater or apple software update on my computer, which is particularly odd because I haven't found a post in this community that answers that question. No, "apple software update" cannot be found by accessing the start menu or anything in the "C drive". Apple software update is also never included in the itunes download package that I get from apple's website (the others, such as bonjour, apple application support, and apple mobile support are). No matter what I do, I always get the mesage at the end of the download, "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
This may or may not be related to the "apple software update" issue.

Apparently it's an itunes issue. I just tried to update and got the same issue. Called att to activate my iphone 4s and they say they can do the swap but apple is telling them itunes is down atm. So will have to wait

TS4268 I now have a samgsung s4, but previously had a iphone 4s. Now I am not getting texts from iphone users. I think it has to do with imessage, but how can I fix?

I am not receiving messages from iphone users after switching from iphone 4s to samsung s4. I have a tmobile account. Please help.

If you no longer have the phone you will need to contact Apple support to deactivate iMessage. Use the following link then "Other Apple ID topics" then "Messages and Apple ID" https://getsupport.apple.com/Issues.action

I can't be the only person who has this problem - when a month ends on a Saturday I can't drag events into the next month and instead have to cut and paste - a real pain in the butt. I thought there was something called "scroll" but I can't find that

I can't be the only person who has this problem with iCal- when a month ends on a Saturday I can't drag events into the next month and instead have to cut and paste - a real pain in the butt. I thought there was something called "scroll" but I can't find that.

Yeah that works, but, it involves a click on the event, a click on edit, a click on the date, keystrokes, plus, since you can't see the next month you have to have a calendar in front of you so as to put it to the right date. It's easier just to cut it and advance the month and paste it, once you are in the right month you can move it around helter skelter willy nilly no problems. Although now that you mention it I will try it, maybe it is easier than cut and paste as I don't really care about the date, as long as it gets moved into the right month I can drag it around all I want.

My Daughter changed her Apple ID, not sure why. Then she changed it back to the original. She has lost $50 on her iTunes. How does she restore the funds?

My Daughter changed her Apple ID, not sure why. Then she changed it back to the original. She has lost $50 on her iTunes. How does she restore the funds?

Tank 64 wrote:
My Daughter changed her Apple ID, not sure why. Then she changed it back to the original. She has lost $50 on her iTunes. How does she restore the funds?
How did she change her AppleID?
If she simply updated the AppleID (not created a new one with a new email address), log out then log back into iTunes store.

HT1267 I bought My Iphone 4s from Iran, I need to make an Apple Id but Iran is not in the registered countries?! I dont know what to choose? Also From Iran we do not have Credit card facility for payment option?!! Any idea how I can get FREE APPS on my Ne

Hi there,
I bought My Iphone 4s from Iran, I need to make an Apple Id but Iran is not in the registered countries?! I dont know what to choose? Also From Iran we do not have Credit card facility for payment option?!! Any idea how I can get FREE APPS on my New Phon?!!
Please let me know how I can get this sorted as soon as possible!! Thank you very much

You can create an Apple ID without a credit card, see this article:
Create an iTunes App Store account without a credit card
Check this post about iPhones from Iran:
Re: Why Apple does not support from Iran? And why not open a store in Iran?

I just bought an iPad air and tried to purchase books in ibooks. After download and trying to open book I get the message "cannot open "storm front" it is formatted incorrectly, or is not a format that ibooks can open. I get the same message on my iPhone.

I just bought an iPad air and tried to purchase books in ibooks. After download and trying to open book I get the message "cannot open "storm front" it is formatted incorrectly, or is not a format that ibooks can open. I get the same message on my iPhone. What is up? Please help.

send problem to Apple.
http://www.apple.com/feedback/ipad.html
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
 Cheers, Tom

Aloha! I bought an iPhone 5 sprint via ebay, it has an iCloud id that was used to previous user. I don't have any contact with the previous user. I want to delete that email or id account that is now existing in my cell phone.

Aloha! I bought an iPhone 5 sprint via ebay, it has an iCloud id that was used to previous user. I don't have any contact with the previous user. I want to delete that email or id account that is now existing in my cell phone.

Again, you wasted your money. You can ignore raymond73's post, as you won't be able to turn off Find My Phone or delete the iCloud account associated with this phone, without knowing that info.
I don't know how clearer I can be.

I bought an iPhone at september 2011 but it has been replaced twice, and the last time it was replaced was on February 2012... My question is till when is my warranty activated ???

I bought an iPhone at september 2011 but it has been replaced twice, and the last time it was replaced was on February 2012... My question is till when is my warranty activated ???

Your 1 year warranty starts the date of purchase of the original device. If the device is replaced that original warranty stays the same on the new device. Each replacement does come with a 90 day warranty. So if you're out of that original 1 year warranty... you will be covered for atleast 90 days on your replacement device.

I bought an iphone 5 in the United States. It has major problems with the video. In Italy not fix it. What am I to do?? back in the United States

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