I bought Sketch 2 and it crashed. Can I re-install it? How?
I bought Sketch 2 from the App Store two days ago. After working less than an hour it froze and I had to restart my Mac. After that every attempt to start Sketch gives an immediate crash. I submitted the error report to Bohemian Coding (the author) but no reaction so far.
I downloaded the trial version from their site: it seems to work but it lasts only 14 days. I asked Bohemian Coding for a license key but I got no reaction.
I tried to reinstall following the method described elsewhere in the support forum. Unfortunately, that leaves me with 1) Sketch deleted, 2) App Store still mentions it as "installed". No way to download it a second time. It disappeared from my "purchased" list in App Store.
So far it seems like I have thrown away 40 euros. Very frustrating. Can anyone help me?
Disclaimer - For me the Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture very different from that found in most 1st world nations, such as that in the two dominant North American countries. Written language has no tone. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Is the Sketch app possibly on a backup drive attached to your Mac. If so, that may be part of the issue. As long as the MAS can detect the copy it views the app as installed. Also, did you delete the trial version from your Mac before installing the version from the Mac App Store?
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