I can't access my Blackberry account HELPPP

My partner bought me a new phone for my birthday (bless him !) recently and I transferred all of my data across without any problems, the only problem is accessing my blackberry account (that ends with the '@blackberry.orange,co.uk' !) I have tried to get it across to Orange god knows how many times as they have constantly taken me to the wrong person/company to speak to about it !
I managed to send a request for a new password for that account but the only problem is that I haven't got the access to that account !
I'm not being funny but I have a lot of BBM contacts (just over 100) and I'm not making a new account as I do have a good decent amount of apps aswell, I've been a good customer for Blackberry but my patients is wearing thin !
Please help (possibly someone from the company would be better !) as I'm slowly getting fed up !

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.
You must have access to the email account to which you've sent the password request. Why do you not?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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