I can't burn a playlist to a disc, it comes up with no supported disc burners found, any ideas, i can't burn a playlist to a disc, it comes up with no supported disc burners found, any ideas
i can't burn a playlist to a disc from itunes, it comes up with no supported disc burners found, any ideas?
Additional information:
-also ran "Repair" with new download of iTunes
-am using the same spindle of CDs that worked perfectly a month ago. Tried another brand also to be safe. None worked.
-ran CD/DVD diagnostics within iTunes with Apple Care - no issues apparent
-also tried write-speed 20X on advice of Apple Care (don't know why they thought 20X would be the magic number after the other 3 I tried didn't work)
-tried running itunes in another user account on the computer - same problem, same error code
-Apple suggested it was a copyright issue. I can't even burn music that I created/recorded myself, so that doesn't make sense.
-They thought maybe Quicktime wasn't installed properly, so we checked a film in Windows Media - it played, meaning Quicktime was fine apparently.
Solution:
Unclicked CD text option & Sound Check, ran burn from the File drop down menu (max speed) on a Philips CD-R and it worked! Had been right clicking the playlist name and selecting Burn option from there. That being said, it did not work on 2 other brands prior, with same settings. Not sure why. Just happy it's working again. Is it a brand issue?
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Hello VwecheRiste,
Thanks for using Apple Support Communities.
To troubleshoot this issue where some songs do not burn to a CD, please follow the directions in the article below.
Can't burn a CD in iTunes for Windows - Apple Support
Take care,
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Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6420
iTunes 12.0.1.26
QuickTime 7.7.6
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 756D13C00C3583C8
Current user is not an administrator.
The current local date and time is 2015-01-13 14:47:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: SbCeCd (3.2.6.3),
UpperFilters: GEARAspiWDM (2.2.3.0),
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Drive is empty.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Audio CD in drive.
Failed Reading table of contents, error 4000.
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading failed. Error Code: 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87.
iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.
Get drive speed failed. Error Code: 4000.
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Welcome to the Support Communities! The error message you posted indicates a possible firmware update is needed for iTunes for Windows to work with your CD drive.
iTunes for Windows: Updating the firmware on your CD or DVD drive - Apple Support
http://support.apple.com/en-us/HT201852
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Run CD Diagnostics again.
Examine the CD Diagnostics results. The firmware version for the drive should be the new version.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Nov 8, 2014
Also, you mentioned that you have been successful burning a CD with the Windows OS. Make sure that you have closed all software programs that can access the CD burner so that there isn't a conflict for the drive. Sometimes chaning the burn speed from "maximum" to 8x can also help in this situation.
I hope this information helps ...
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