I can't install or update any apps. Please help!
I have seen various posts around the web...but none have solved my problem.
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Similar Messages
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Can't install or update any apps
Not sure when it started, but I can't update or install any apps at all. I have reset the phone, signed in and out of iTunes, and restored it to an earlier date. Nothing has worked. On iPhone 5s with 7.1 I've noticed the phone is ridiciously slow recently, too. taking 5-10 seconds to respond to anything I do.
Hello, LD1996.
Thank you for visiting Apple Support Communities.
I would need more information regarding any error messages received and clarity on exactly what is happening to better assist you. However, I will include a basic troubleshooting article to get you started.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H. -
I have switched my iTunes account over and now I can't download or update any apps? Help.
ive just switched my iTunes account over and now I can't update or download any apps...help Tia
Hi Try a Reboot press & hold power button & menu button hold both down until you see Apple Logo I think the problem is you need to update software to 8.1 if you can try and do this over Wifi Cheers Brian
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Hi
I have already asked the same Q a few hours ago but with no answer till now , i can not download any thing to my my i pad please help ?Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
Can't install or update any app. "Unable to download" message
During a regular update of some apps via the app store, i selected the apps i wanted to be update. They started to "update". But after a few seconds a message appeared: " uable to download now". I do have perfect wifi and the apple store works.
The only difference is that i use an other wifi internet, not at home.
Now these apps are showing the blue colored bar without any movement and ones you tap them again it will try to install again but gives the same error message. What does this mean and how can i get it solved?Hello, LD1996.
Thank you for visiting Apple Support Communities.
I would need more information regarding any error messages received and clarity on exactly what is happening to better assist you. However, I will include a basic troubleshooting article to get you started.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H. -
Why is app store and itunes unavailable?
As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
https://www.apple.com/support/systemstatus/ -
if anyone knows anything about this, please help!
Hello Giggles36468,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/HT2727
To see a purchase's details, click the arrow to the left of the order date. Your most recent purchases are first.
The web order number appears under the date of each transaction.
Have a nice day,
Mario -
I can't install and update any application, even for the free app the system ask me to sign in to the billing payment. Even though that I did sign, it still declined. Any one could help, please
All Apple iTunes Store accounts must have a valid form of payment set up. Even for free apps and updates. The Payment Declined message comes from your card issuer or payment source; Apple is just a pass-through for the message. You need to find out why your issuer is declining your card.
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I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
Thanks
AndyI've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
I can't figure out why an issue that has kept so many people from purchasing a product has been ignored! -
Is anybody else still not able to use the App Store? I can't download nor update any apps. I have an IPhone 5 device not currently updated to iOS 7 as my partner also has an iPhone 5 running iOS 7 and it seems to have some issues at the moment.
Hi Tech5Apple,
Thanks for visiting Apple Support Communities.
If you continue to see unexpected behavior when accessing the iTunes Store, the troubleshooting steps in this article can help:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
All the best,
Jeremy -
I can't download or update any app on my iphone. The circle in app store keeps circeling and nothing happends
Hi Yigit82,
It sounds as if your iPhone is having difficulty connecting to the App Store. I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store - Apple Support
Start with the section titled Troubleshoot issues on an iPhone, iPad, or iPod touch.
Thanks for using Apple Support Communities.
Best,
Brett L -
I am Canadian. I apparently tried to download an app from the US app center but couldnt. Now I can't download or update any apps because I am still connected to the US site. When I try it says "change over to the Canadian site" but it doesnt shown me how.
You cannot use other countries itunes stores.
You must be within the Country with a Valid Billing Address and Credit Card for that Country to use the iTunes Store of that Country... -
my ipod tells me my apple id password is wrong even though I just changed the password. I can log on via my desktop, but the ipod continues to tell me that the password is incorrect, so I can't update any apps. when I continue to to try to enter the correct password in it finally freezes the account, and I have to go online via my desktop to fix that problem. I have two apple id's because when my ipod crashed I had to reset it completely. I have never had any problems with this before, and it has been a year since I got my second id, which is linked to the ipod. My first id is used for the cloud on the same device. My wife suggested I reset documentson the cloud for the second id, however, when I try to log on the cloud with my current id, it tells me I have to set up the cloud on that device, but it is already done, but with the old id.
confusing I know. I have been on the 'change your password merry-go-round' all day, and I'm getting dizzy! Help!Then contact iTunes:
Apple - Support - iTunes - Contact Us -
Ipad cannot install or update any apps in Apple Store!!!
Two days ago, my Ipad 1 cannot install or update any installed application while the version is compatible with the Ipad 1. The error is always "IOS Update required" and then the next error "The requested action requires the latest version of IOS". My Ipad is using IOS 5.1.1 and not jailbreak. I restarted the Ipad but still not work. I need help!
I have very similar problem 3days ago. I'm using iPad 1 produced in 2010, os 5.1.1. I signed out my app store acount on my iPad 3 days ago. And then I cannot sign in back anymore!
Whenver I finished entering my password trying sign in app store. It response error with: IOS Update required
description: The requested action requires the latest version of IOS. However I think I'm using the latest ios on the ipad... -
My ipad was logged into a fake (typoed) account, and now I cannot update any apps. Help?
My apple ID is: [email protected]
For whatever reason, very clearly a simple typo, it logged me into '[email protected]'. I don't know how, I don't know why. I do not have a password for that account, to my knowledge that account does not exist. However, now *all* of my apps, especially those I have bought (and can prove to have bought) with my real account, ie, [email protected], are listed as [email protected] I cannot update any apps, as they say they are linked to another account. I bought them with this account, the other account doesn't even exist. What do I do?Yes. I have also wiped and restored the ipad. I have also tried updating the apps via itunes on my mac. It always says the account is [email protected] It isn't. I have proof I bought it with [email protected] I have credit card receipts, apple receipts, et cetera. The account has always been, and will always be @gmail.com.
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